Heather Brunt

**** ******* ****

Brookeville, MD 20833

240-***-****

aczysz@r.postjobfree.com

Professional Summary

*17 years Dispatching Experience

*7 years collection experience

*Proficient in Microsoft Word, Excel, Access and Power Point

*Strong work ethic and ability to work well within a team.

*Excellent interpersonal and communication skills.

*Highly engaged and motivated and requiring little direction.

Experience

2015-2016: Harvest Power Inc. Dispatch Manager

Dispatch drivers to locations according to schedules, track drivers’ progress throughout the day and Check the drivers’ time worked and ensure accuracy in the time keeping system. Communicate to drivers any special considerations, weather hazards and traffic conditions. Handle customer requests and resolve any complaints. .Arrange for necessary equipment repairs to ensure timely service and schedules. Relay work orders, messages and information to the Driver’s. Follow- up with customers and supervising personnel in order to address questions, problems and requests. Strong Customer services to ensure all Customers are serviced in a timely manner. Ensures compliance with all regulatory agencies such as DOT, OSHA . Use the knowledge of routing experience in the DMV. Use excellent interpersonal skills, multi-tasking skills, and remain calm under stressful situations, and also interact effectively with various customers within a fast paced, service oriented environment. Strong written and oral communication skills. Follow operating procedures and internal instructions checklists.

2012-2015: Waste Management Inc., Dispatch Combo Commercial and Residential

Strong Customer services to ensure all Customers are serviced in a timely manner. Using OCS computing system and GPS monitoring drivers to ensure drivers are running their routes in proper sequential order. Routing daily tickets and next day tickets and daily work orders are ready for the drivers when they come into work. Taking Customer calls and resolving any issues the customer may have keeping focus on the customer perception. Run daily reports for all MPU, XPU, and ETA. Keeping track of drivers idle times and time trucks are down. Close communication with Route Manager and OPS specialist. Keeping track of all metric number making sure they are met throughout all 26 districts. Using dispatch software in MAS closing out tickets. Working with Customer service with communication with customers. Using, radios, computers, emails to transfer work tickets and reply all new information

Act as a goodwill ambassador to our clients and our temporary associates. Build business relationships with customer and temporary associates while providing excellent customer service. Assist new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting associated for job assignments, and directing them to the job site location. Occasionally, driver temporary associates to and from the job site location. (Mileage compensated). Input, maintain and follow up with customers on outstanding invoices. Assist in temporary associate payout process payroll from completed work tickets. Process W-9 forms and applications along with background checks and drug screening for all temporary associates

2005-2009: Masters, Inc. Dispatcher/ Customer Service Coordinator Manager

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radios, telephone or computer to transmit assignments and compiling statistics and report on work progress. Observing, receiving and otherwise obtaining information from all relevant sources. Analyzing information and evaluating results to choose the best solution and solve problems. Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Using computers and computer systems (including hardware and software) to program, write software, set up functions enter data, or process information. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at appropriate times, Considering the relative costs and benefits of potential actions to choose the most appropriate one. Understanding written sentences and paragraphs in work related documents. Talking to others to convey information effectively. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring/Assessing performance of yourself and other individuals to make improvements.

2004-2005: Mitchell & Best Homebuilders Customer Service Coordinator

Customer Service provides warranty and other service needs of the customer purchasers of premises constructed by company also in charge of adding and deleting Customer information in the system. Writing up daily work orders to distribute to the Homeowners & Subcontractors. Also fax and mail all work orders to Homeowners & Subcontractors to ensure the work is performed in a timely manner. Inputting all work orders into the database system and processing all inspection reports. Approving completion of all work orders and removing them from the database upon completion. Calling homeowners to ensure that warranty work has been completed to their satisfaction also following up with subcontractors and ensure work has been completed. Process all data for PSI, 60-Day and One Year follow up inspections with each Homeowner to ensure customer satisfaction. Check withholding maintain the suppliers on check withholding; print out list of suppliers on monthly check withholding form spreadsheets. Also answering phones and questions Homeowners have about service and warranty.

Education

Gaithersburg High School 1989-1993

Gibbs College 2001-2003

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