Paul Bettendorf

Logistics Management/Inventory Management/Customer Specialist

Multi-talented professional with over 14 years of experience involving logistics, inventory management and retail experience across diverse industries

Results driven utilizing communication skills, issue resolution and continued commitment to excellence

Skills

Logistics Management

Inventory Management

Staff Development

Customer Relationships

Retail Management

Process Improvement

Education

HENRY FORD COMMUNITY COLLEGE – Dearborn, MI

Eastern Michigan University – Ypsilanti, MI – Bachelors of Business Administration, Supply Chain Management (In Progress)

Professional Experience

Edward C. Levy (Plant Tuff) – Dearborn, MI July, 2014 – Present

Logistics Coordinator

Responsibilities include:

oScheduling, dispatching, and rate negotiations of all shipments

oPurchasing & Accounts Payable

oCarrier Database – work with brokers one on one

oCustomer service coordination

oPerformance reporting

oTransportation Monitoring

oProduction Plant Coordinator- Schedule, order and maintain work orders for million dollar equipment

oOffice Manager, Office Ordering, Marketing

oProduct sampling for quality assurance

oOnboarding and Scheduling all new hires

oTravel Plans for the Management and Sales Team

Transportation Services Inc. – Romulus, MI June, 2013 – April, 2014

Logistics Customer Service

Responsibilities include:

oProvide accurate ETA’s / ETD to assigned customer base including Ford Motor Company

oContinuous tracking of open shipments in route to destinations

oClient notification of delayed shipments to customer base and mitigation to resolve delay in order to reduce potential customer production delays

oInternational communication with dispatch locations in both the United States and Mexico

oCommunication with customer on daily basis to create new shipment tenders / EDI tenders / Customer requests for shipments

oProvide excel reporting on hourly and daily basis with order statuses

FedEx – West Palm Beach, FL September, 2010 – February, 2012

Responsibilities included

oCenter Specialist:

Daily interaction with clients involving consultations to ensure 100% accuracy on all orders

Suggestive selling of services in order to provide clients with cost efficient/high quality products

Collection and entry of client data into FedEx system in order to complete shipments

oInventory Management:

Planogram planning and execution

Ensure all incoming products were accurately signed for, recorded and displayed for customer selection

Inventory system adjustments including margin adjustments and pricing updates

Wal-Mart Inc. – Coral Springs, FL November, 2007 – November, 2012

Responsibilities included:

oInventory Claims Management:

Initiation and performance of Category Audit on items as required

Inventory system adjustments including margin adjustments and pricing updates

Involvement in store layout execution

Store specific inventory ordering utilizing centralized system in order to maintain store inventory

oCustomer Service Supervisor:

Client interaction to resolve client concerns

Continuous training of personnel in areas such as:

Upselling

Cashier Scripts

Customer Service processes and procedures

Cashier register training

Coaching personnel as needed for improvement

Peer mediation

Involvement in hiring process for potential Customer Service / Cashiers

Conducted regular safety sweeps of Customer Service and Cashier areas in order to ensure no safety hazards existed

oTeam Lead:

Member of specific team during store expansion/conversion to Wal-Mart SuperCenter

Ensured processes/procedures were updated to accommodate additional staff

Ensured Customer Service / Cashier areas were converted with minimum impact to customer experience

Quarterly Inventory Audit of location

Ryder Logistics – Taylor, MI October, 2000 – October, 2007

Logistics Coordinator

Responsibilities included:

oManagement of multiple locations (Taylor, Livonia, and Grand Rapids, MI)

oCompletion of Payroll, Scheduling, Cubing

oProfit and Loss performance including Just-In-Time (JIT) shipping for both local and over the road deliveries; expedited shipment delivery

oPersonnel responsibilities including scheduling/hiring; dispatch

oD.O.T. compliance and safety training for seven over-the-road/local drivers

oImproved efficiency rating from 5% to 40% for General Motors Service and Parts Operations group

oMaintained 100% KPI rating from General Motors Corporation

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