Administrative Support/Desktop Publisher
Resume:
Michele Bowen
Stafford, VA ***56
*********@*****.***
PROFILE
Professional offering versatile skills including high productivity and attention to detail. Strong planner who works independently, readily adapts to change, and exceeds expectations with the ability to juggle multiple priorities and meet tight deadlines without compromising quality.
PRIMARY STRENGTHS
Strong technical command of the English language; serious commitment to excellence in the printed and published word.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
Resourceful, assertive team player and highly motivated self-starter who takes initiative with minimal supervision.
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Result-driven achiever with exemplary planning and organization skills, along with a high degree of detail orientation.
Conscientious enterprising individual who is highly organized and dedicated to professionalism.
EXPERIENCE
Computer Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
Adobe Acrobat 11 Pro
Office Skills:
Proofreading/Editing
Desktop Publishing
Section 508 Compliancy
Office Management
Accounts Payables/Receivables
Customer Service
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Executive Support
Travel Coordination
EXPERIENCE
Econometrica, Inc. (2010-present)
C2 Technologies, Inc. (2007-2010)
for the U.S. Department of Transportation (USDOT)
Bethesda, MD
Compliancy Editor/Project Coordinator
2007-Present
Federal Government contractor for USDOT, Federal Motor Carrier Safety Administration, Office of Analysis, Research and Technology.
Proficient with the U.S. Government Printing Office (GPO) Style Manual and its implementation.
Assist Chief of the Research Division with peer review management processes as the peer review leader for the Agency.
Facilitate office publication processes, including document layout and formatting (desktop publishing), proofreading, editorial review, Section 508 compliance implementation, and document submission and tracking through Office and Agency review and concurrence processes.
Manage office-level email account (for general public inquiries), responding to and redirecting stakeholder comments and requests as appropriate.
Update office Web content in Drupal Content Management System.
Update office budget documents and spend plans as required.
Prepare for and attend biweekly management meetings to report on contract deliverables and progress.
Schedule and facilitate office staff meetings as needed.
Create office program overview presentations as needed.
Support planning, organization, and staging of annual research forum, including preparation of speakers’ presentations and onsite coordination at the meeting.
Implement, maintain, and modify, research report template styling within a prescribed format for lengthy documents utilizing Microsoft Word advanced functioning.
Earned excellent marks on performance review, with citations for excellence in work volume and accuracy.
Stafford County Fire and Rescue
Stafford, VA
Emergency Medical Technician First Lieutenant
2008–2015
Responded to emergency calls, providing efficient and immediate care to the critically ill and injured, and transports patients to the nearest appropriate medical facility for further treatment and diagnosis.
Determined the nature and extent of illness or injury, and establishes priority for required emergency care based on assessment findings, rendered emergency medical care to medical and/or trauma patients. Provided pre-hospital emergency medical care of simple and multiple system traumas.
Reassured patients and bystanders by working in a confident, efficient manner, avoiding mishandling, and undue haste while working expeditiously to provide care.
Complied with regulations while working in partnership with Fire Service and Law Enforcement on the handling of emergency scenes.
Determined the most appropriate facility to transport the patient, unless otherwise directed by medical direction. Reported directly to the emergency department or communications center the nature and extent of injuries, and the number of patients being transported to assure prompt medical care upon arrival. Identified assessment findings that required contact with medical direction for advice and notification of special or professional services that may be needed upon arrival to the medical facility.
Constantly assessed patients en route to emergency facility, administered additional care as indicated or directed by medical direction.
Attended continuing education and refresher training programs as required by medical direction, and the State licensing and certifying agencies.
Potomac Financial & Insurance Agency
Woodbridge, VA
Commercial Insurance Investigator/Licensed Insurance Agent
2001-2007
Investigated, evaluated, negotiated and adjusted moderately complex to complex commercial motor vehicle property and bodily injury losses presented by or against our insured to confirm coverage, determine legal liability, and settle/defend in compliance with all state regulatory requirements.
Adjusted moderately complex to complex commercial motor vehicle claims. Severity of claims includes personal property claims involving moderate to high dollar value, liability claims involving lower severity physical damage.
Acquired and applied advanced knowledge of Property and Casualty (P&C) insurance industry processes to include P&C insurance policy contracts and coverages, and claims best practices.
Partnered with and/or directed vendors and internal business partners to facilitate loss resolution.
Supported workload surges and/or catastrophe operations (CATs) as needed to include working significant overtime during designated CATs.
Contributed to business goals, performance metrics, and effectively used tools and technology to further Agency Business Development.
Helped individuals, families, and businesses select insurance policies that provided the best protection for their lives, health, and property.
Enthusiastically and confidently marketed and serviced commercial and personal insurance products for both existing and potential clients to establish strong relationships to gain support and effectively achieve results.
Government Employees Insurance Company
Stafford, VA
Auto Liability Claims Examiner
1993-2001
Worked on critical cases daily, investigating minor to moderate first- and third-party claims to determine legal liability for losses involving commercial motor vehicles. Settled assigned claims within prescribed limits and authority to make payment on claims through investigations, confirmation of coverage, determination of liability, establishment of damages, and negotiation of settlement.
Understood concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
Identified exposures and referred files or features for triage to the appropriate level including referring injury claims.
Contacted insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
Obtained information and investigates the facts of loss to make a liability determination.
Assigned material damage features as needed and may handle all customer queries to conclusion.
Used expert systems to evaluate facts of loss and impact on liability.
Documented files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with claims systems.
Identified and transferred total loss features to the Total Loss Unit for handling.
Identified referrals, completed proper summaries and forwarded files to subrogation for collection in a timely manner.
CERTIFICATIONS
The Washington School for Secretaries
Emergency Medical Technician
Hazardous Materials Awareness
American Heart Association Healthcare Provider CPR
Infection Control
700 Megahertz Radio Training
Introduction to Incident Command System
Incident Command System for Single Resources and Initial Action Incidents
Intermediate ICS for Expanding Incidents
Advanced Incident Command System Command and General Staff
National Incident Management System (NIMS) An Introduction
National Response Framework, An Introduction
REFERENCES
Furnished upon request
Contact this candidate