Administrative and Juvenile Detention

***** ******* ***** ********* ****, MD ***** 240-***-**** **************@*****.***

Tracy Mitchell

Objective

Dedicated, Self- directed, resourceful and passionate administrative professional with 15 years of experience performing administrative, managerial, and customer service support currently looking for a position as an office administrator with a reputable company. Bringing strong organizational and communication skills to provide successful support to the office.

Experience

04/2017-Present

Thomas J. Waxter Children Center

Laurel, MD

Residential Advisor II

Responsible for maintaining the safety and security of the facility at all times during my shift.

Responsible for keeping an accurate logbook of the movements of the youths on grounds.

Maintain contact with the units to ensure safety and security of the staff and the youths in our facility.

Conduct video surveillance, to perform the intake process of new youths that are bought into the facility.

Counsel youth on the rules and guidelines of the facility.

Review youth court orders in order to prepare court list for the following business day and fax over the court list to the court house.

Prevent or break up any confrontations that may occur between the youth.

Assist in transporting youths to off grounds medical appointments.

08/2010-04/2017 Cheltenham Youth Detention Center Cheltenham, MD

Residential Advisor II

Responsible for maintaining the safety and security of the facility at all times during my shift.

Responsible for answering multiple phones lines, sending faxes, emails, and inputting information into the computer accurately.

Compose and print off the schedule for the next shift of employees that are due for duty.

Input incidents into our incident data base system.

Responsible for keeping an accurate logbook of the movements of the youths on grounds.

Maintain contact with the units to ensure safety and security of the staff and the youths in our facility.

Conduct video surveillance, to perform the intake process of new youths that are bought into the facility.

Counsel youth on the rules and guidelines of the facility.

Review youth court orders in order to prepare court list for the following business day and fax over the court list to the court house.

Prevent or break up any confrontations that may occur between the youth.

Assist in transporting youths to off grounds medical appointments.

09/2008-05/2009

BlueCross BlueShield Insurance

Washington, D.C.

Processor

Processed new insurance forms by inputting the information into the database at a timely manner.

Updated existing client insurance information.

Made calls to potential clients to inquire if they were interested in changing their current health insurance plans.

Answered all questions that the client may have had about their insurance policies

Responsible for filing paperwork.

5/2007-4/2008

American Diabetes Association

Alexandria, VA

Processor

Electronically sorted and compiled text and numerical data.

Retrieved, updated, and merged documents as required.

Kept record of work performed.

Responsible for Printing and making copies of work.

Gathered, registered, and arranged the material to be typed.

6/2006-5/2007

Food Lion

Waldorf, MD

Front End Supervisor

Responsible for Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managed a staff.

Prepared work schedules and assigned specific duties to employees.

Determine staffing requirements.

Conducted interviews for applicants

Hired and trained new employees, or oversaw the personnel process.

Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Directed sales promotions.

Coordinated with other department heads as required.

01/2001-11/2003

Cheltenham Youth Facility

Cheltenham, MD

Youth Supervisor II

Responsible for the supervision of the youth on their daily activities such as going to the dining hall for breakfast, lunch, and dinner.

Escorted the youth to school and recreation.

Maintained an updated and accurate logbook at all times during my shift.

Responsible for maintaining an accurate count of all youth on the unit at all times.

Education

Central High School, 6/1997

High School Diploma, General Studies

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