Business Development/ Sales/ Channel Management

MICHAEL EWING

Eagle, ID • 661-***-**** • **************@*****.*** • www.LinkedIn.com/in/mike-ewing-034a191

CAREER SUMMARY

A highly motivated and consistent sales performer with extensive experience in solution selling and business development within technology (DMBS, CRM, SaaS, IaaS, DaaS, Applications, Networking), consumer electronics and the Call Center/BPO Services market. An innovative, responsive problem solver with expertise in domestic and international sales and market development Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Persuasive negotiator Consistent Business Development performer

Strategic account development Domestic and International Experience

Results and Goal Oriented Dynamic, Driven, Professional

Excellent communication skills Experienced Technology Professional

Strong interpersonal skills Proven Relationship Builder

Experience

VMC

Senior Director of Business Development (Individual Contributor)

2015 – Present

Senior member of the VMC Call Center Team.

Implemented a strategy of targeting specific areas of technology (video, consumer electronics, VR) and packaged solutions to address market business requirements. Worked with operational components to productize a service package (translation and localization, quality control, testing, support services).

2016 Pipeline development in the entertainment, technology, and gaming market areas developed a pipeline of $11.5M.

Solutions include Cloud Computing, SaaS, Daas, and IaaS., Multi-Channel, Multi-Language, Multi-Geography BPO Services and Call Center services in the domestic and international market.

Identified prospective customers by using business directories/former clients/social media and following leads from existing clients using a variety of CRM, SFDC, internal applications, Trade Shows, Industry Consultants and Experts.

Created strategic brand building events to expand the current product portfolio.

Prospected and conducted face-to-face solution sales calls with business executives (C Suite) and stakeholders throughout market segments.

CSS

VP of Business Development (Individual Contributor)

2014 - 2015

Focus was to develop new logo accounts and execute sales in North America for deployment in the World-Wide delivery system.

Specific segments targeted were Consumer, Enterprise, and Premium Tech Support services, security and infrastructure, as well as field support and cloud migration services.

Cutting edge solutions including Cloud deployment and migration, SaaS, IaaS. DaaS, Premium Tech Support, Security Solutions, Full Spectrum Analytics

Closed a 2500 Agent deal for multi-channel, multi-language, multi-geography solution for a large software firm ($21M/yr when fully ramped).

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Dialogue Direct

VP of Strategic Solutions (Individual Contributor)

2013 - 2014

Responsible for the sale of the "Engagement Center" concept utilizing multiple channels including social media for a wide range of care, support and back office work.

Solutions included Social Media interaction, Full Spectrum Analytics, Care, Tech Support, Order Processing and Sales.

Market segments targeted included telecommunications, technology (hardware, software, networking), Multi-Level Marketing firms, Consumer Electronics, Entertainment which lead to a pipeline in-excess of $22M.

Increased sales volume by adding four contracts that totaled approximately $11M per year revenue (multi-year contracts).

Alorica

VP of Business Development

2009 - 2012

Lead business development for the technology business unit in the technology sector, entertainment (gaming), consumer electronics, and financial services (EDI) for this international BPO operation.

Pipeline development identified over $18M in potential opportunity.

Assisted in building this new business unit within the corporate reporting structure.

Developed sales materials, collaterals, presentations to support the business development effort in the business unit. Represented Alorica at various Trade Shows and events. Company rep for the California Diversity Council.

Executed contracts that totaled $8M in annual revenue.

Telus

VP of Business Development (Individual Contributor)

2006 - 2009

Responsible for business development and marketing in the America for this BPO provider out of Manila. Targeted industries technology (software), GPS, and consumer electronics.

Developed and identified pipeline opportunities in excess of $17.5M.

Negotiated prices, terms of sales and service agreements for the US market. Quoted prices, credit terms and other bid specifications for all RFP responses.

Increased sales volume by adding five contracts in GPS, Software, and Consumer Electronics accounts totaling over $5M in annual revenue

Military Experience

US Navy

Yeoman 3 Class

Personal Staff to the Chief of Naval Operations and Chairman of the Joint Chiefs, The Pentagon, Washington D.C.

Awarded Navy Achievement Medal and Commendation by the Secretary of the Navy

Honorable Discharge

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Education

University of California at Los Angeles (UCLA)

Los Angeles, CA – Bachelors of Art Degree

Field of Study - Political Science/Public Administration/Business

California State University at Long Beach (CSULB)

Long Beach, CA

Field of Study - Work completed toward an MBA Degree

Singapore Management University (SMU)

Singapore - Certificate in International Business (Professional Program)

Field of Study - International Business

Memberships

Porsche Club of America

UCLA Alumni Association

John Wooden Athletic Fund

American Red Cross

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