Manager Sales

Tom Edwards, MBA

*************@*****.***

www.linkedin.com/in/tom-edwards-14234824

SKILLS

** *****+ of proven experience in Sales, Sales Management, Training and Development

* *****+ experience in Higher Education / Student Case Management

Proficient use in Salesforce (CRM) and Banner (ERP)

Proficient in Microsoft Office 2013; Advanced in Excel, Access

Experienced in Microsoft Project, Visio

Proficient in Salesforce(CRM) and Banner (ERP)

Advanced in BIS Equipment Installation and Configuration

Experienced wit SQL, Data Analysis and SSRS

PROFESSIONAL EXPERIENCE

DeVry University Mason, Ohio 2009 – 2017

Senior Executive Admissions Advisor and Associate IT Administrator

Contacted inquiring prospective students generated from website and other aggregators to determine their motivation and qualifications for attending college/ higher education; presented academic information and benefits; networked while building long-term relationships ensuring collegiate / academic success.

Conducted interviews of future students to eliminate potential obstacles, identified the degree-program that best matched their needs; tailored a message for motivating students toward career goals.

Engaged with prospective students by telephone (conducting both inbound and outbound calls and interviews) using Cisco WebEx.

Working specifically in Salesforce, Banner and Excel, managed all aspects of applied students through eight week cycles: application to class start.

Exceeded personal recruiting metrics by 25% AVG each cycle, grew and maintained student body past metro goal by 500 for 5/8 years.

Was promoted three times during tenure.

Performed training with new hires and colleagues as directed.

Performed IT hardware/software installation and troubleshooting administration offices and classrooms. Barnes and Noble, West Chester, Ohio 2004 – 2009

Assistant Store / Community Relations Manager

Managed and executed the daily operations of the store in partnership with store management team; customized, communicated, delegated, performed, and followed up on all business tasks in coordination with General Store manager and Corporate Office requirements.

Conducted daily inventory purchasing, as well as daily inventory/cycle counts. Also managed operations for yearly inventory events: exceeded skink plan 15- 25% all 5/5 years.

Drove sales by coaching and counseling the store team, deliver positive financial results through the efficient execution of initiatives, use financial reports to identify additional sales, and deliver performance reviews.

Exceeded plan goals all five years; introduced and implemented new loss prevention procedures: reduced shrink by fifty percent; outperformed operating metrics.

Designated onsite IT contact manager for equipment /server issues and resolution.

Supervised and administered two POS systems overhauls during tenure.

Interviewed/ hired, on-boarded, trained new employees, including new managers; became new manager training location for district.

Hosted on/ offsite Book Fairs, Author signings and all major book releases (i.e. Harry Potter, events requiring planning, execution, and security to accommodate 500-3000 customers). Media Play, Cincinnati, Ohio 2002 – 2004

Assistant General Manager

Assisted in organizing, planning, and implementing sales strategies and promotions; coordinated operations and schedules; ensured daily objectives were met while supervising staff in coordination with General Store manager and Corporate Office requirements.

Monitored operating costs and budgets, communicated with clients to determine their needs and specifications, created daily reports to analyze data and sales trends; drove recruitment processes and training development.

Honed leadership and organizational skills, interpersonal and communication skills, problem-solving, team diversification, talent acquisition, and conflict resolution.

Location exceeded plan by 20% for years employed. Circuit City Stores Inc., Multiple locations nationwide 1994 - 2002 Store Manager / Assistant General Manager / Senior Sales Manager

(Details can be furnished upon request)

EDUCATION

Keller Graduate School, Cincinnati, Ohio

Masters; Major: MBA with a concentration in Information Security

With Distinction, GPA: 4.0

Member of Alpha Chi Honor Society

DeVry University, Cincinnati, Ohio

Bachelors; Major: Technical Management with a concentration in Business Information Systems

Summa Cum Laude, GPA: 4.0

Member of Alpha Chi Honor Society

Related Core Courses: Project Management, Data Analysis and SSRS, Advanced PC Hardware, Web- based Solutions and Web Development, Systems Implementation, Risk Mitigation and Contingency Planning, Business Intelligence, Information Security and Privacy, E-Business Security, Information Security Law, Operations Security

Related Software Used: MS Windows Vista/ 7/8/10, SQL Server 2008 R2 / 2012, Access, Visual Basic, Visio, Symantec /Norton Ghost, Project & Portfolio Management (PPM), MS Office 2007 - 2013, ASP.NET. Adobe Creative Suite 6: Acrobat X Pro, Dreamweaver; Photoshop CS 6 Design & Web: Photoshop Extended, Illustrator, InDesign, Flash Professional, Fireworks CS6, Bridge CS6; Adobe Media Encoder, Salesforce, Banner

CERTIFICATIONS

National Career Ready (NCRC) 2017

Network+, Security+ In Progress

REFERENCES

(References, Letters of Recommendation, and Transcripts can be furnished upon request)

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