PROFESSIONAL PROFILE

Over ** years of experience working as an office administrator. Highly-motivated, solutions-focused professional with experience of data entry, reception, administrative and customer service management across diverse industries.

SUMMARY OF QUALIFICATION

Excellent verbal and written communication skills to effectively communicate both internally and externally to present findings, analysis, and recommendations

Professional and diplomatic communication and conflict resolution skills in managing high-volumes of inquiries, requests and concerns

Experience in preparing detailed correspondence, summaries, reports, statements and documentation requiring the interpretation and application of a wide range of administrative practices

Proven ability to develop strong relationships with clients, colleagues and business associates

Computer proficient; MS Office and internet applications

EMPLOYMENT HISTORY

Client Publisher Representative - University of Toronto Press Toronto, ON 1997 - 2016

Provided administrative and functional support to publishing manager; managing relationships with

Handled incoming inquiries; maintaining relationships with clients in the area of publishing; assisting in production of various administrative reports; coordinating with insiders as well as outsiders

Interacted with client publishers and processed order requests in AS400

Dealt with telephone and written enquiries from existing and new subscribers, including their claims for missing issues

Assisted with planning, directing and coordinating sales, service and operational functions as directed by the Manager

Research Clerk /Data Entry Clerk - Princess Margaret Hospital Toronto, ON 1995 - 1996

Maintained filing system including tracking patient surveys

Processed patient information, prepare questionnaires, processed letters, memos and various forms pertaining to different processes accurately and efficiently

Scheduled inquiries and performed various other administrative duties such as filing, faxing and photocopying

Answered and directed incoming calls, and inter office messages to appropriate individuals

Ensured applications were filled in appropriately and with proper payments; sent back incomplete applications requesting more information or payment

Office Administration -United Parcel Service Toronto, ON 1994 - 1995

Established and maintain logs, filing, and recordkeeping systems and ensure that all records are complete and accurate

Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

Provided administrative support to include the expediting and coordinating of incoming and outgoing documentation relative to procedural issues

Scheduled inquiries and performed various other administrative duties such as filing, faxing and photocopying

Answered and directed incoming calls, and inter office messages to appropriate individuals

EDUCATION

Office Administration/Accounting Certificate - MicroSkills Toronto, ON 1995

Ontario Secondary School Diploma - Emery Collegiate Institute Toronto, ON 1994

Bachelor of Commerce Degree - South Gujarat University Gujarat, India 1989

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