Manager Customer Service
Resume:
Curriculum Vitae
Ani Arakelyan
EDUCATION
****-**** ******* ***** ***** "Barik-A"
****-**** “Yerevan State Gladzor University”
Foreign languages faculty
Qualified as English language specialist
2013-2014 “Yerevan State University”
Sociology faculty/ PR & Marketing distance learning LANGUAGES and SKILLS
Armenian (native speaker)
English (excellent command)
Russian (excellent command)
MS Office/Google docs
(Word, Excel, Outlook), Internet,
Hotellinx (Hotel Management Software)
Marketing & Sales Strategy, Process Development,
Content Marketing, Customer Service
KEY QUALIFICATIONS
Determined, motivated, polite, hardworking,
a team player
PERSONAL QUALITIES
Adaptability and flexibility, professionalism and
work ethic, positive attitude and energy
PERSONAL DATA
Name/Surname Ani Arakelyan
Date of Birth 10 February 1987
Address Yerevan, Armenia
Nationality Armenian
Marital Status Married/have a daughter
Phone +374-**-******
E-mail *****.*********@******.***
2
WORK EXPERIENCE
2017 Feb.-Apr. /Contract/ Freelance Research Manager The Armenian Online Media and Facebook Platforms in 2017
“Parliamentary Elections” project, implemented with the support of European Endowment for Democracy (EED).
"Region" Research Center
2015 March - up to date Quality Assurance Specialist RA Ministry of Emergency Situations Crisis
Management State Academy/ Quality Assurance Department 2014-2015 Sales and Marketing Manager
"Republica Hotel Yerevan" LLC
2013-2014 Director of Marketing and Reservation Departments/ Head of Preopening ceremony/ HR representative
"Imperial Palace Hotel" LLC
2010-2013 Business Center Receptionist/ Front Desk Operator
"Ani Plaza Hotel" LLC
2009-2010 Administrative Manager
Customs Committee of RA/ Office work with administrative papers
2007-2009 Responsible for communication with subscribers
"Interactive-TV" LLC (U-com)
AWARDS
2013 December Awards certificate for successful completion of the Service Skills for Front Desk Employees/ Training Program
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