Customer Service Manager

To: Human Resource Staffing

From: Louis L. Tosches Jr.

Subject: Plant Manager

I am submitting a resume and cover letter for the Plant Manager Position and I believe that the level of my skills and experience match well to your future needs and requirements.

I have held the full management responsibility for everything from Manufacturing Plants and Operations Management to product delivery (managing up to 3 facilities concurrent), manufacturing precision Mechanical and Electrical Devices and Systems for commercial and government use. Included responsibilities were: Customer Service, Operations, Manufacturing, Lean Management, Supply Chain, Logistics, Configuration, Managing Purchasing as well as bringing new products and concepts online, to managing and negotiating with customers or vendors (with World Class Service).

In my previous 25 plus years of management: Manufacturing Plant Manager, Director of Operations, and Operations Manager. I have had to supervise the maintenance of the facilities and the manufacturing equipment, implement renovation and manage new plant construction projects as well as implement new work centers, etc.

I have managed most of my career in the Manufacturing Industries (Managing: Assembly, QA, Test, Product Lifecycle, Order entry thru to Order Shipment): PCB's MFG, SMT, Through-hole, cables, internet, telephony, RF and Military Systems, Products, and Accessories. As well as some strictly machine product companies. This experience extends through all kinds of products and types of equipment and facilities. In companies as diverse as Satellite imagery, internet products, telephony, and counter-terrorism equipment. With complicated electronics to box build equipment as well as wire and metal products (using CNC equipment: mills, press brakes, presses, and shears).

I have also managed multiple purely Mechanical Manufacturing and Assembly using steel, sheet metal and wire products. On the defense side; manufacturing large base stations (18ft, 36ft, 40ft), loaded with high-tech components using mechanical and electrical systems (high & low voltages). Besides electrical systems several of these plants used raw metal in - finished products out. Machine welded as well as MIG and TIG welded products. As well as sheet metal and wire to form, fold or stamp into sheet metal or wire products and shelving. These were high quality and accuracy/specific items that would also be painted or powdered coated when finished.

As the Senior Manager, I have had to meet KPI’s, plan and schedule plant production: centers, personnel, and equipment. I have managed implementation from scratch of ISO 9000, as well as continued improvements of quality and ISO 9000 systems. I have taken a plant that was mid-level to low on safety and brought it to number 1 and winner of company safety award (#1of 8). As well as keep the safety of the workers and staff always as a first priority.

The benefits associated with a manager of my experience level: I have managed and developed team environments with all types of employees: union employees, hourly, salaried, professionals, and managers as well as managed sub-contractors. Mentoring Managers, Supervisors, Foremen in Mfg. And ops as well as Professionals Employees in planning, supply chain, materials, and purchasing. Dealing directly with customers and keeping them satisfied, while doing the above I have defused problems, implemented programs across all levels. All while putting customer service first and keeping on schedule and within budgets.

Over my 25 year career as Senior Manager, I have personally done the Planning, Formulating, Scheduling of company operations involving all of the above (producing $50M per qtr.) as well as new product introduction, managing sub-contractors, choosing subs and negotiating pricing. At several companies, I also managed and was responsible for a customer service departments, call centers (175 plus million dollar range) as well as foreign customers. Dealing direct with customers that are DOD/Gov. and state, I also dealt directly with allied Gov. Sales.

Managing companies, planning, organizing, staffing, directing and controlling departments while meeting and exceeding requirements to make our organization the best has been my strong suit. I have been succeeding not only in one type of business but multiple types of business from space imagery; machined products to electronics in ISO9000 and Military/DOD thru commercial products, internet systems, telephony products, and services. Keeping Safety, Quality and Customer requirements the top priority!

Thanks for your consideration!

Lou Tosches 410-***-****

Objective

Senior Managerial Position: As an innovative and seasoned Senior Manager with a successful background in the following: Production improvement, program management, lean management, cost reductions, crisis resolution, NPI, product and subcontract outsourcing, customer service management, in both high production as well as low volume custom product situations: I am Seeking a Senior Position where my more than 25 years of successful progressive experience in all phases of Strategic Planning, Manufacturing, Operations, Supply Chain, Procurement, Lean Manufacturing and Customer Service Management skills can be utilized to their fullest extent.

Profile

Management Professional: Motivated and personable Team Leader, business professional with management experience directing all levels and departments of corporate operations. Mastery of meeting manufacturing, operations, production and sales targets (KPI). Directing supply chain, monitoring and achieving corporate financial goals. Developing and managing customer services organizations. Providing Products and Services in Government, DOD/Military products and programs as well as Commercial Product lines.

Skills Summary

Operations Management

MFG/Plant Management

NPI Management

SCM Management

Plant Layout

Outsource Programs

Cust Serv Management

Logistics Management

Purchasing Management

Professional Experience

NEAR SPACE SYSTEMS INC. / GNSS INC COLORADO JULY 2012 TO PRESENT

Director of Operations:

Senior Executive Manager for Directing Operations, Manufacturing, Supply Chain Logistics and Procurement.

**NSS and GNSS Develops and manufactures Military DOD Products and electronics for Government and Military applications US and Allied - Aerostats, base stations, flight Equip.

W WALSTON INC. DC - MD OCTOBER 2010 THRU DECEMBER 2014

Consultant – Contract Operations Manager- Federal Contracts Program:

TEKTRON MICRO ELECTRONICS, INC. HANOVER, MD OCTOBER 2010- OCTOBER 2011

Consulting as required - Director of Operations – Company in proprietary transition:

TEKTRON MICRO ELECTRONICS, INC. HANOVER, MD JAN 2002-JUNE 2011

Director of Operations:

Director of Operations: Directing Manufacturing, Configuration, Supply Chain, Procurement and Customer Service Operations. Managing corporate development and manufacturing operations to meet production & sales objectives and operating to meet targets within domestic and international constraints.

**Tektron designs, develops and manufactures microelectronics for Government and Military applications.

TEKTRON MICRO ELECTRONICS, INC. HANOVER, MD JULY 2001 – JAN 2002

Consultant – Contract Operations Manager (working on above description):

Space Imaging: Layoffs – downsize and move / restructure – Looking for new position Mar 2001-July 2001

SPACE IMAGING, LLC LANHAM MD FEB 2000 – FEB 2001

Senior Operations Manager:

Managing and directing a domestic and International Customer Service Organization $250M per year of Sales. All operations were included from initial customer contact through order fulfillment; call center, customer and account contracts, account administration as well as regional and international distributors’ production. Our organization provided exceptional and impeccable customer service reaching and achieving world class levels and implementation of full ISO-9000 requirements. Senior Operations Manager also was responsible for the Management of Operations Interface, which was the monitoring and directing of production operations over various independent production sites across the US.

**Space Imaging is a producer of satellite imagery and products for domestic and international governments and commercial entities.

LUCENT TECHNOLOGIES, INC. LANDOVER, MD. AUGUST 1998- FEB 2000

OPERATIONS AND PRODUCTION CONTROL MANAGER:

Operations and Production Control Manager has the responsibility for meeting production targets, directing, controlling and planning/creating build forecasts, monitoring, adjusting operations manufacturing plans. Directing procurement department, and controlling price negotiations with vendors. Managing Inventory production and control as well as procurement for more than $ 50M per quarter sales.

**Lucent Technologies designs, manufacturers, and implements electronic products and solutions for telephony and computer integration and networking systems.

LOZIER CORPORATION INC. MCCLURE, PA. SEPT 1994- AUG 1998

FOCUS FACTORY MANAGER:

Plant Manufacturing Manager, managing a focus factory with 5 shifts around the 7/24 clock. Responsible for directing the scheduling and manufacturing of products through the factory. Implementing production and efficiency improvement to meet financial targets. Development of multiple cost reductions and improvement. Meeting and exceeding all current production efficiencies to be top productive facility for our division. Directing and controlling various departments and product lines for accountability cost, quality, customer delivery, for a plant with more than $10M dollar target.

**Lozier Corporation designs and produces products for commercial store retailers.

LAWRENCE-DOUGHERTY, HANOVER, PA. FEB 1993- SEPT 1994

CONSULTING MANAGER:

Consulting Manager, Turn-Around situations, developing improvement plans for various small companies to increase profits through sales improvements, customer service managing, and production/operations changes and improvements.

Developing and Implementing cost reductions to improve bottom line results.

**Lawrence-Dougherty, consulting firm to small business – developing and implementing changes to boost corporate profits.

ANT TELECOMMUNICATIONS, INC. GAITHERSBURG MD. DEC 1991-JAN 1993

Senior Components Procurement Engineer:

Project manager for components and procurement engineering for new production introduction as well as prototype development. Vendor and sub-contractor management, new specification development with our domestic and international partners. Price and delivery negotiations with said partners. CCB chairmen and MRP manager for ANT Bosch product lines.

**Ant Telecommunications is a producer of electronic products for domestic and international telephony companies.

NORTHROP GRUMMAN CORP (FORMALLY WESTINGHOUSE) HUNT VALLEY, MD NOV 1978-JAN 1991

Project Team Leader:

Working my way up to Project Leader through many years of progressing responsibilities and onerous tasks and assignments. Assuming lead positions for various projects and logistic support efforts: Lead Components Engr and Procurement Engr for F/FB-111 Avionics replacement and design 1985-1991.

Education

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE

Major: Business Management

CATONSVILLE COMMUNITY COLLEGE

Major: Electronics and Technology

Security Clearances

ACTIVE

Licenses:

FCC, RADIO-TELEPHONE OPERATORS LICENSE

** Company and Product description.

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