Customer Service Human Resource

Marisol Fernandez

*** ******** *** *******, ** **211

*****************@*****.*** ● 210-***-****

OBJECTIVE: To obtain a position in the Human Resource field in which I can utilize my education and my work experience

SUMMARY OF QUALIFICATIONS

Bachelor of Science Human Resource Management

Bilingual-Fluent in both English and Spanish

Microsoft Office-Word, PowerPoint, and Excel

EXPERIENCE:

City of San Antonio

Police Cadet January 2017-March 2017

Learned rules and regulations about the law to include civil and criminal matters

Learned to write incident reports and use interpersonal skills to communicate with the community

Learned the history of the police department and the history of the laws

Worked in teams to accomplish class and academy goals

City of San Antonio-Alamodome

Parking Attendant December 2016-January 2017

Collect parking fees from visitor during events

Monitor assigned parking lot and inform management of any unusual situations or incidents through two-way communication radio or in person

Provide customer with directions and respond to their complaints and incidents as needed

Verify correct change fund is given in the beginning and end of shift

Complete daily reports for assigned zone

Internal Revenue Service

Tax Examining Technician March 2016-Sep 2016

Provided assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries

Researched pertinent tax data through IDRS, telephone contact, IRS officials or other agencies

Entered corrective actions to close cases to include but not limited to adjusting taxpayer's account, recomputing tax liability and change of address

Participated in the processing of overdue address changes which resulted in up to date IRS accounts

Processed manual refunds up to ten million dollars July 2016- Sep 2016

McMicken Dental Center

Front Desk Coordinator Feb 2016 –March 2016

Scheduled patients according to staff availability

Assisted patients as a translator Spanish/English with dental and insurance concerns in person and through phone inquiries

Updated patient files using Eaglesoft Practice Management Software

Entered and updated recall notices, and payments to company’s software

Translated patient information forms to Spanish, eliminating the need for a translator

Prepared deposits, statistics and daily sheets

Catholic Charities of Southwestern Ohio

Human Resources Intern May 2015 – Aug 2015

●Assisted with new employee and volunteer orientations

●Conducted reference interviews by phone for prospective employees

●Printed employee and personnel key tags

●Completed a project which involved writing over 80 job descriptions by researching and analyzing data and partnering with department managers which resulted in more company volunteers and ready to use job descriptions

●Organized and help conduct new hire and volunteer orientation

●Revised internal forms and procedures to include but not limited to new employee checklist, volunteer checklist, human resource procedures, and teen volunteer application process

Dillard’s, Inc. Aug 2007- Aug 2010 Sales Associate

●Provided excellent customer service while working under constant sales quotas

●Priced, stocked, and displayed store merchandise

●Processed credit applications and updated the customer database

●Continuously exceeded sales quotas, resulting in a pay increase

United States Army Reserves June 2003- Aug 2012

Automated Logistic Specialist

●Updated and maintained soldiers’ performance reviews and personnel files

●Deployed to Tikrit, Iraq in 2004-2005 with a hospital motor pool unit

Served as the unit database coordinator which duties included training soldiers, system security, and file maintenance

Updated and maintained equipment maintenance records, warehouse inventory records, and unit personnel files which resulted in 100% personnel safety

Ordered, stocked, and distributed equipment and supplies from the central warehouse

Completed and submitted a daily unit status report to the area headquarters

Supervised the unloading, storing, and distribution of shipments

Walgreens Sept 2000-Oct 2004

Customer Service Associate-Beauty Consultant

Provided friendly, courteous customer service to customers while processing sales for customers and employees

Stocked, restocked, displayed store merchandised daily

Provided product expertise, demonstrations and consultations to customers

Balanced cash drawer daily with a 98% accuracy rate

EDUCATION:

Bachelor of Science Human Resource Management Aug 2015

Northern Kentucky University Highland Heights, KY

Associate of Applied Business International Trade Management Technology April 2012

Cincinnati State Technical and Community College Cincinnati, OH

Contact this candidate