Engineer Technical Support

SHIVANGI PATEL

Burlington, New Jersey ********.*******@*****.*** 856-***-**** (cell)

OBJECTIVE Seeking a challenging position that will allow me to enhance and utilize my skills of being a Systems Engineer. I desire to capitalize on valuable experience and contribute my knowledge and hard work towards the success of a company and rapidly growing computer networking field.

SUMMARY OF QUALIFICATION

Extensive knowledge about the LAN bridging and switching technologies on CISCO environment.

Enhanced knowledge in configuring and designing ACL’S, Firewalls, and NAT.

Sound networking knowledge on CCNA.

LAN, WAN, WLAN infrastructures.

Good understanding of the protocols TCP/IP, DNS, DHCP, HTTP, SMTP, SNMP and many more.

Strong understanding about sub-netting.

Extensive knowledge and good understanding of protocols RIP, EIGRP, OSPF, BGP, HSRP, GLBP and STP.

Extensive knowledge of the seven layers of the OSI Model.

Very well versed with the installation and configuration of the routers and switches.

Good understating of the routed and the routing protocols.

Good knowledge about the F5 load balancing tool.

A highly organized individual who adopts a systematic approach to problem solving, effectively analyzes results and implements solutions.

Strong general management, negotiation, inter-personal, communication and team building skills along with excellent leadership as well as good written and oral communication.

Great team player and has worked under pressure 24x7 duty rotation.

Efficient in using tools like Microsoft VISIO/Office for technical documentation and presentation.

Sound understanding with Linux operating system.

Strong knowledge and understanding of the SQL database. Efficient in writing queries.

Strong understanding about software development as well as Programming languages like JAVA, PHYTHON.

Very well versed with Front End Development using HTML, CSS, JAVASCRIPT, and ANGULAR JS.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/2008/2012 Server, Windows XP, Windows Vista, Linux

Routers: Cisco 7600, 7200. 3800, 3600, 2900, 2800, 2600

Routing: OSPF, EIGRP, BGP, RIP v1/v2, Route Filtering, Redistribution, Summarization, Static Routing

Switches: Cisco Catalyst 6500 4500, 3850, 3560, 3750, 2960

Switching: LAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing & Multi-Layer Switch

Network Security: ACL, IPSEC, F5 Load Balancer, Checkpoint

Load Balancer: F5 Networks

LAN: Ethernet (IEE 802.3), Fast Ethernet, Gigabit Ethernet, IEEE 802.11a, b

WAN: PPP, HDLC, Fiber Optic Circuits, Frame Relay, MPLS

DHCP and DNS: Infoblox

Various Features & Services: IOS and Features, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, TFTP

AAA Architecture: TACACS+, RADIUS, Cisco ACS

Network Management: Wire shark, Cisco Packet Tracer, Solarwinds, Putty, Secure CRT

Database: SQL Server

CERTIFICATION

CCNA Routing and Switching (March 2016-Present)

CCNA Cloud (Candidate)

Hardware Networking (January 2013 – June 2013), Dataworld Computer Center, India

EDUCATION

Master of Science in Computer Science (MS, CS), May 2015

New York Institute of Technology; New York, NY

GPA: 3.9

Upsilon Pi Epsilon, Honor Society

Academic Project: Privacy Preserving Protocol Design

The privacy preserving protocol using garbled circuit helps to maintain the privacy of the user’s data. Using Secure Function Evaluation, we calculated the squared Euclidean Distance. The entire circuit was built using n bit subtractor, multiplier and an n bit adder. By using this protocol, multiple parties involved in computing the Euclidean Distance are unaware of the inputs from the other parties.

Bachelor of Engineering in Electronics & Communication (BE, EC), July 2012

Sardar Vallabhbhai Patel Institute of Technology, Gujarat, India

Distinction 8.27/10

Student Vice President

Technology State Team

VOLUNTEER EXPERIENCE

Dataworld Computer Center, India (January 2013-June 2013)

RELEVANT EXPERIENCE

Junior Systems Engineer; Arris Group Inc., Horsham PA (Feb 2016-April 2016)

Tested the IOT Telmex devices.

Installed and Configured the XMPP server and related services on the ECO Manage server using Linux.

Worked on the AT&T ECO connect deployment project.

Installed and configured virtual machines using Vsphere.

Installed and Validated ECO4.SR1.0 XMPP Database Schema, XMPP and Konnect RPMs.

Updated the ECO4.2SR1.0 PS Rpms for ECO manage and related services.

Developed the MOP (Method of Production) for the Bulk Data Collection for the AT&T devices.

Created policies on the ECO Manage UI for the Pace devices for Bulk Data Collection for improving the performance of the services provided by AT&T as well as the ECO Manage servers.

Junior Network Engineer; Quest Networking Inc., India (March 2012-Aug 2013)

Implemented Company’s network infrastructure.

Monitored and maintained data center facilities and related equipment to meet 100% SLA uptime standards.

Implemented TCP/IP and related services DHCP/DNS.

Provided technical support and identified and resolved the recurring networking issues

Monitored Multi-customer ISP network and troubleshooting issues in a 24 X 7 environment.

Troubleshoot the routing related issues when routing protocols like RIP, EIGRP, IS-IS, OSPF were used in the network.

Configured router from basic to advance including ACL, SNMP, and NAT/PAT.

Troubleshooting and resolving incidents (Hardware and Software) related to desktop, thin clients, Laptop, IP phone and Network connectivity (LAN) issues.

Deploying Wireless Access Points all over the Company according to the requirement.

Securing the access to wireless AP’s with 802.11 standards.

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