Program Management, Release Managemtn, Operations, Data Warehousing
Resume:
Experience
Sr Release Program Manager- Cisco Systems, WebEx March 2016 - Present
Cisco WebEx is the leading provider for SaaS On-Demand Meeting and Collaboration Services over the Internet with over 60% market share. Cloud Services Release Management is responsible for governance, strategy, planning and deployment of Enterprise class software services into the Cisco WebEx SaaS cloud. Cisco WebEx product portfolio includes WebEx Meeting Center, WebEx Meetings, WebEx Messenger and Cisco Jabber Roles & Responsibilities
Program Management for Worldwide Cloud based Release Planning, Deployment Scheduling, Deployment Coordination, and Conflict & Risk management of Cisco WebEx Collaboration Application Solutions - WBS Meeting Centers, Event Centers, WebEx Meetings, Browser Clients and supporting platform components on a highly available 24X7 environment. Manage various releases like Major releases, Monthly Service Pack releases, Emergency Patches and allocate coordinated execution tasks to multiple Service Operations teams in Cloud Services - CCTG group.
Advocate and strengthen Release Process improvements (Kanban), Release Tools. Coordinate software release and deployment programs from Product Engineering to Production Operations teams
IT Release Manager- Salesforce.com August 2015 – March 2016 Release Management group in Salesforce deliver Customer value through planned & predictable release cycles by ensuring compliance with documented processes and best practices and also by ensuring quality by establishing procedural check points though out the SDLC. Roles & Responsibilities
Governed Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews Ø Led the Release Management lifecycle which includes scheduling, coordinating and managing of Salesforce IT releases across the enterprise for multiple applications (EDW, Enterprise Integration & Identity Access Management)
Managed releases by partnering with Program Management, IT Scrum Teams, IT Support teams, R&D Release Teams, Operations Service Center (OSC) teams and Business partners. Worked with technical teams to create the detailed, step-by-step deployment task / run list Manage issue resolution, drive to resolve problems blocking milestone and make go/no-go decisions on milestone
Continuously worked on improving the release processes, communication and delivery of releases, including best practices supporting an agile development approach Managed internal communication regarding release status and when the release/feature has been successfully deployed into production
Project/Program Manager- Cisco Systems December 2006 – July 2015 a) Enterprise Release Management Organization (ERMO) in Cisco helps IT effectively introduce changes to business organization using the Operating Model framework. Managing, leading Global Business Partners (GBP) by collaborating with other Program & Release managers across IT/R&D ensuring quality, stability & reliability for all projects participating in releases. Roles & Responsibilities
Led a diverse group of cross-functional/cross-cultural team members through all SDLC
(Waterfall/Agile) phases starting from project initiation to project closure Developed Project Management Plan - including subsidiary management plans for Risk, Requirement, Quality, Communication, Change, and Process Improvement Contact me
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Telephone
Shilpa Mula
About Me
Results-driven Release
Management, Project /
Program and Change
Management, Analysis &
Design, Data
Warehousing (DWH)
tools and methodologies
with 10+ years IT
experience in leading
and delivering IT
projects.
Ability to manage
multiple projects from
inception through
completion, under the
pressure of fast-paced,
time-sensitive
environments
Exceptional
interpersonal
communicator who
effectively interacts with
clients and all levels of
management. Proven
track record in increasing
productivity, quality, and
customer satisfaction
Decisive, energetic,
focused team
leader/player who leads
high-performing teams
through implementing
change and
improvements
Interest Areas
Release Management
Program/Project Management
IT Operations
Process Governance
Cross functional team
collaboration
Shilpa Mula
b)
Roles & Responsibilities
ETL Lead – Fidelity Investments
Smithfield, RhodeIsland February 2006 – July 2006
Roles & Responsibilities
QA Lead – CountryWide Financial Corporation
Simi Valley, CA October 2005 – January 2006
Roles & Responsibilities
ETL Lead – Ebay, Inc
San Jose, CA May 2005 – September 2005
Worked on the Release Transformation with the Continuous Delivery program which is focused on providing continuous Go Live opportunities, enhanced stakeholder engagement Established and managed project changes to the baselines/requirements (following Integrated change Control processes) Work on the release timelines, milestone, Steering Committee presentation prior to Go-Live Web Analytics - This project delivers a platform for web analytics in Cisco. This is a major initiative as Cisco lives on web. The Solution is complex as it needs to address the needs of marketing which is very liberal and legal department as they are very strict in terms of data quality and accuracy. As part of the process we need to choose the best tool in the market and customize it for the need of Cisco. This application is part of multi-channel marketing and scoring platform. There are 30 systems that need to be integrated and 3000+ users who will need access to this platform Responsible for Web Analytics Project Proposals: Analyzing client requirement, formulating new business concept and providing business and cost proposals for client approvals
Project Status reporting, controlling changes, work deliverables priorities for the project Mobile device and Mobile Application analytics. Leading the effort for ETL implementation of data loading using various transformations using Informatica 9.x. Configuring files within NetInsight and automate the process to update the contents and aggregates for each profile and pre-generated reports Worked on Data Model Extensions to get the external data required for Cisco to create reports via NetInsight Fidelity Investments is an international provider of financial services and investment resources that provides Fidelity mutual funds and offers discount brokerage services, retirement services, and life insurance Worked on Data Integration of Operations and Sales Interactions Project with Call Centers and Cisco Peripheral combinations data sourcing from 3 different systems – Merrimack, Smithfield and Disaster Recovery sites with specific FIIS data Automation of ETL jobs scheduling, and tuning Oracle database with end to end ETL process for the FIIS production systems The Pay Pal Data warehouse is to outline the business requirements of the end users for developing different kinds of reports. Teradata Conversion implemented in different phases like Mercury Release 3.0,4.0 and 5.0 having customer shipment, MRB, Bank Account, Credit Card, CCTransactions, Click Thru data etc., will include dependencies, recovery strategies, and scheduling modifications used as a key input in the designing of business processes and application functionality. Release 3.0 allows the business to report on payment volume and the revenue associated with those payments. This release will also allow for additional segmentation, primarily based on an enhanced MicroStrategy front-end interface. Countrywide is one of the largest Mortgage Company in US with loan advances exceeding $ 1 Trillion. I worked on Tax Exemption Processing System and Procurement Exception Processing Applications developed based on the loan status and the tax exemptions, setting up the tax lines which services the home loans .The application downloads loan records from AS400 and sorts them as impounded and non-impounded loans, processes them and exports them back to SQL Server. Using Quick Test Professional, HP automation tool to perform functional, regression and service testing on the financial loan data
Developed and executed test plans and test cases on the loan status and tax services Interpreted and converted manual test cases into automation smoke and regression suites. Did performance testing, scheduling, maintenance, and database backup/restore. Performed backend testing of application using SQL, writing queries to confirm correctness of data entered via UI, and data manipulation.
Mentored and provided guidance for QA automation team member Roles & Responsibilities
ETL Developer – Disney Consumer Products,
Burbank, Los Angeles December 2004 – March 2005
Roles & Responsibilities
Software Engineer – Pain Management,
Paducah, Kentucky October 2004 – March 2005
Roles & Responsibilities
Skills
Management Profile
Pain Management Center of Paducah started as a physician's office in February 1989 with humble beginnings, gradually expanding into a comprehensive multidisciplinary pain management program with facilities to provide interventional techniques through an accredited, certified, ambulatory surgery center, and a physical therapy program, in addition to the original medical management of pain. The combined Pain Management and Ambulatory Surgery Centers proudly deliver the highest quality patient care services through the efforts of a renowned professional staff who are hired and provide care without regard to race, color, religion, gender, physical disabilities, national origin, or veteran status.
Worked on Database Integration to extract and load Patient’s data using various tools and involved in maintenance and managing huge amounts data
Responsible for maintenance of the dataset and performance tuning since involves database with humongous data Worked on website for Pain physical journal, and to post all the backlog issues from 1999 until 2004 in pdf and html format Disney Consumer Products (DCP) is the division of The Walt Disney Company that extends the Disney brand to merchandise ranging from apparel and toys to home décor, electronics and fine art. DCP employs Retail Category Advisors to collaborate with Wal-Mart and build category strategies by studying sales performance and logistics of four specific categories: Action Figures & Construction, Role Play, Fashion Dolls and Youth Electronics. Category Advisors analyze arrangement and assortment of Items, demographics, Inventory (In- Transit, On-Hand, On-Order, In-warehouse) and make predictions for each Wal-Mart Store regarding shelf space planning and optimization.
Used Informatica Power Center 7.1 to extract, transform and load data from multiple input sources like flat files, sequential files, XML files into DB2
Created data flow diagrams in MS Visio to document Informatica mappings, various processes and workflows. Worked on Source Analyzer, Warehouse designer, Mapping & Mapplet Designer and Transformations, Informatica Repository Manager and Workflow Manager and Monitor.
Created Mappings, Mapplets and Transformations using the Designer and developed Informatica sessions as per the business requirement. Tuned the Informatica mappings for better performance. Developed complex aggregate, joiner, look up transformation rules (business rules) to generate consolidated data using Informatica Power Mart tool.
Managed and delivered multiple projects successfully on time, on budget, with highest quality, and high level of customer satisfaction, involving in defining project scope and identifying business rules by interacting with stakeholders and users through Surveys and Brainstorming sessions
Managed and supervised technical team of developers and other roles; managed technology, and production to meet clients' needs and deadlines
Closely worked with the Management and was responsible for Effort estimation and Scheduling, Scope management, Issue and Risk management, Tracking and Analyzing Project performance
Designing, developing and executing Quality Control scripts against source data (Oracle) and target data (Teradata). Design, Development and implementing new ETL Optimization Mappings for the new source extracts for SLA & NON- SLA jobs using informatica7.1.
Scheduling & monitoring the daily incremental loads using Appworx. Creating modules & chains for all the QC scripts in Appworx for the release3.0, 4.0 and 5.0. Creating all quality control tables in data warehouse.
Designing and developing staging mappings for Release 3.0. Wrote different shell scripts to create the flat files for historical data and loaded into the staging area.
Education
Master of Science in Engineering (MS) –
(Fairleigh Dickinson University, New Jersey / Graduated in 2004) Awards/Honors
Certificate of Appreciation (multiple times) – Cisco Enterprise Release Management Organization (ERMO) for Quality Process Governance across all IT releases (during the fiscal year FY13-FY15)
Achievements
Enabled Mobility (for iOS platforms) for easy accessibility & project status tracking (Cisco) Architected implementation of Enhanced User Release Experience program (robust process enabling reporting & data through end to end problem management) saving $500K annually (Cisco)
Constructed various Customizations in Rally for Cisco's Enterprise IT agile transformation, via Continuous Delivery (Cisco)
Project Planning & Development
Release & Change Management
SDLC & Release methodologies
Scope & Risk Management
Negotiation & Vendor Management
Data Warehousing
BI Tools
Databases
Programming GUI
/Environment
Other Tools
Operations & Transition Management
Program Management
Onsite/Offshore team management
Continuous Integration & Continuous Delivery
Strategic Planning & Balanced Score card
Technical Profile
Informatica, Data Stage
Business Objects, MS Access Reports, OBIEE
Oracle 11i/10g/9i/8i/8.0/7.x, Teradata V2R6.x, Teradata V12 IBM DB2, MS Access
SQL, PL/SQL, COBOL, TSO, VSAM, Sun Solaris, MS DOS, All windows platforms, Red Hat Linux
Microsoft Office, HP Portfolio Management, Quick Test Professional, Dollar Universe, Remedy, Rally, JIRA, Jenkins, Perforce, HP Quality Center, PVCS, Kintana and other Salesforce Internal tools
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