Customer Service Information Technology

Lorenzo Bennett III **** Pennsylvania St SE, Lacey, WA 98513

360-***-**** Home ******@*****.***

PROFILE

Proven professional, skillful at prioritizing and completing multiple assignments within strict budgetary time restrictions and customer specifications. Earned corporate recognition and numerous US Army awards. Liaison between management and multiple departments to increase organizational efficiency, productivity, profitability and service quality objectives. Persuasive communicator, motivational mentor, and designated troubleshooter who cross trains employees in diverse skill set.

QUALIFICATIONS

Summary

Federal Service with U.S. Government, including U.S. Army

9 years U.S. Government Overseas Contracting

Information technology

Program Administration

Supervision and Training

Communication

Aerostat Operator

Bravura Inc., Iraq

perform all functions to operate the PTDS / PGSS, an aerostat mounted Intelligence, Surveillance, And Reconnaissance (ISR) platform, its Mobile Mooring Platform (MMP), Sensor Payload(s), communications and navigation systems as well as associated support equipment (Boom Lift, Forklift, All Terrain Vehicles (ATV's), and Electrical Power Generators).

User-level maintenance functions include performing user-level maintenance such as Preventative Maintenance Checks and Services (PMCS), troubleshooting, removing and replacing Line Replaceable Units (LRUs), and removing and replacing payloads.

Knowledge of and experience in the operations of hardware systems and components.

Experience in fault detection, isolation, and correction of hardware systems and individual components.

Routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.

Printer Technician

PAE, Baghdad, Iraq

Provide the capability to service and repair copiers, printers, and scanners to include network devices for DOD, US Army.

Communicate constant update and working status of all printer weekly

Attend meetings, provide reports of printer inventory for IA and Sys. Admin

Maintain a safe working environment

The ability to the technical functions of the machines to include installation, operation, maintenance, modification, circuit testing, calibration, and troubleshooting of electronic or electromagnetic systems.

Diagnose and correct equipment system malfunctions responding to standard corrective measures.

Ensure all inspections, maintenance and repairs are accomplished.

Maintain logs available for review by the COR and ACOR at all times.

Ensure all inspections, maintenance and repairs are accomplished at scheduled time.

Maintain inventory of all copiers, printer and scanners and associated parts, kits and consumables.

Coordinate and create end user local and Net7 accounts.

Attention network outage by troubleshooting and resolving the problem.

Resetting user accounts and changing passwords.

IT Support Specialist

MBI Energy, Belfield, North Dakota

Safety

Customer Service

Maintain safe work environment

Perform technical troubleshooting, imaging and repair of desktops, laptops, mobile devices, all hardware and peripherals.

The ability to solicit and convey complex information and make recommendation

Knowledge of Windows 7 and XP

Install, repair hardware and peripherals

Provide assistance to Network Team, System Administrator,

Coordinate with vendor regarding purchase orders, tracking orders, warranty, RMA.

Manage Inventory and salvage

Maintain various required reports

Data Management

Follow company protocol and procedures

Prioritize work managing ticketing system/work orders in "Remedy"

Imaging Computers

Printer installation and repair

Desktop Administrator

Wipro Technology, Saint Anthony Hospital, Gig Harbor, WA

Maintain safe work environment

Perform technical troubleshooting, imaging and repair of desktops, laptops, mobile devices, all hardware and peripherals.

The ability to solicit and convey complex information and make recommendation

Knowledge of Windows 7 and XP

Install, repair hardware and peripherals

Provide assistance to Network Team, System Administrator,

Coordinate with vendor regarding purchase orders, tracking orders, warranty, RMA.

Manage Inventory and salvage

Maintain various required reports

Data Management

Follow company protocol and procedures

Prioritize work managing ticketing system/work orders in "Remedy"

Imaging Computers

Printer installation and repair

Cisco VOIP Phone installation and support

Document Control Management Lead - AtWork

Washington State National Guard Armory, Tacoma, WA

Supervise 10 employees

Archiving confidential military records

Computer operation

Scanning bulk records, data migration, and classification

Warehouse Management

Daily Reports, Manage, maintain and control historical documentation

Supervision, coordination and participation of project document control

Supervision, training, direction of personnel, work quality

Maintain Safety Standards

Information Technology - IT Tech II/IT Business Coordinator

KBR/Halliburton

Provided technical support for over 2000 database users.

Managed all IT equipment for Sensitive Items Warehouse, Consumables Warehouse, Desktop Office, Printer Repair Shop, Achieving Office, Excess Satellite Dish and Parts Container Department in Baghdad, Iraq, including materials, tools, consumables, and sensitive items valued at $27M.

Provided Cap Rock network support including hubs, switches, routers, modems, SAT phones UPS, step downs, printers, and end user support.

Knowledge of VSATS, FDMA Frequency Division Multiple Access, TDMA Time Division, STD MASEL Time Division, DVB-RCS Digital video Broadcast Return Channel System.

Provided desktop office support including office and MWR phones, desktop and laptop computers, local and network printers, scanners, copiers. Installation, computer imaging and repair.

Nortel telephone, switches, routers and other components

Cisco VOIP phone and components

I have programmed and maintained HT1250 handheld radios.

Installed and operated multiple operating systems including MS DOS, Windows 95, 98, 2000, 2007, NT Workstation/Server, XP, Microsoft Office, and other packages on IBM, Macintosh, personal computers, and network stations.

Install various IT equipments, printers, KIOSK machines, printers, software, firmware, VTEL equipment, peripherals, etc.

Trouble shoot all end user technical problem assist and resolve.

Managed installation of fiber optic and Cat-6 cables for phone lines to PBX and VOIP systems. Performed trouble shooting for hardware and cabling issues including cat-6 Ethernet cables, fiber optics, wireless, and satellite equipment.

Utilized multiple databases including QuickBasic, APEX, STEAM, MAXIMO, Remedy, Heat, Get It, Vista and SAP.

Supervise two Reprographic Rooms reproducing up to 150 - 200 thousand copies weekly.

Supervise and repair Printer Repair Shop for the whole LOGCAP III, Iraq supporting over 700 printers to include parts, preventive maintenance, servicing, repair and consumables.

Familiar and Certified with all model Ricoh printers, familiar with and repair HP printer also.

Work 84 to 100 hours weekly.

Program Administration

Manage two warehouses of IT sensitive item, material and consumable, Government property shipping and receiving, RMA, warranties.

Planned, organized, managed, executed, and continually improved asset management processes within defined areas including offices, regions, and businesses.

Implemented and monitored assets management control, safeguarded assets.

Analyzed marketplace opportunities to improve contractual agreements and reduce costs. Negotiated all aspects of agreements and supervised contractual procurement processes and procedures.

Implemented all Log Cap III and military mandated standards.

Supervised tracking of 5,850 lines of government property valued in excess of $26M. Performed inventory monitoring tasks including ordering and tracking; verifying proper procedures and justifications; handling, moving, storing, disposing, and asset control. Conducted inventories in accordance with government and client regulations FAR. 45.5 regulations (Federal Acquisition Regulation and AR 735-5 (Property Accountability

Coordinated network infrastructure and communication projects.

Processed routine and periodic reports.

Prioritized and completed multiple assignments within strict budgetary and time restrictions and customer specifications.

Kuwait LCIII Stay Back Team help manage over 400 million dollars worth of IT sensitive items sanitizing data, re-imaging computers, re-directing equipment, turn-in and disposal DRMO.

Supervision and Training

Delegated tasks and coordinated workflow for 21 to 43 employees in compliance with department and contract requirements concerning government property, equipment management, and warehouse parameters.

Supervised and supported new IT office build out. Supervised Third Country Nationals (TCN) labor. Ensured tools and necessities were provided.

Supervised foreign Sub-Contract Workers (SCW).

Performed on-the-job training of new employees. Provided training and leadership to new Client Owned Equipment Specialists to ensure processes were performed within FAR guidelines.

Performed cross-training of employees to ensure diverse skill sets.

Maintain a safe work environment and safe work practice daily.

Accustom to various living condition and environments and living aboard

Communication

Coordinated with IT management and business representatives.

Provided accurate and timely financial and related asset reporting.

Resolved problems within team and technical systems or recommended solutions to management.

Collaborate with client and government property administrators to resolve administration issues.

Excellent oral and written communication skills

EMPLOYMENT HISTORY

Aerostat Operator

Bravura Inc. 02/2017 - Present

Printer Technician

PAE, Baghdad, Iraq 06/2015 – 02/2017

IT Support Specialist

MBI Energy, Belfield, North Dakota 10/2015 – 06/2015

Desktop Administrator

Wipro Technology, St Anthony Hospital, Gig Harbor, WA 10/2014 – 10/2015

Document Management Supervisor

Washington State National Guard Armory, Tacoma, WA 12/2012 - 06/2013

Tech II Lead/IPS Asset Analyst Lead/IT Business Coor 03/2005 - 06/2012

Kellogg Brown & Root (KBR) Baghdad, Iraq

Client Owned Equipment Specialist (Lead) 06/2004 - 03/ 2005

Halliburton Baghdad, Iraq

Sale Store Checker Lead, Supervisor 11/2003 - 06/ 2004

Defense Commissary (DECA) Fort Stewart, GA

Computer Specialist, IT Tech 07/1993 - 09/ 2003

Automated Data Processing Application Coordinator

VA Hospital Seattle, WA

EDUCATION AND TRAINING

Top Secret Clearance

DoD Department of Defense

Network Technician Diploma

Silicon Valley College San Jose, CA

A+ Certification Prep

Clover Park College Lakewood, WA

Computer Operator

General Electric King of Persia, PA

Micro Computer Operation Certificate

National Business Academy Los Angeles, CA

Ricoh Printer Tech Certificate

Ricoh Training Center Dubai UAE

Business Administration Studies

Faulkner University Mobile, AL

Certified Logistics Coordinator

Tacoma Community College - Tacoma Washington

Certified General Warehouse Clerk

Tacoma Community College - Tacoma, Washington

Certified Customer Service

Tacoma Community College

OSHA Certified Forklift, Class III and IV

Clover Park Technical College

TWIC Card

References

Name Title Company Phone Number

Darick Knight IT Regional Mgr KBR 352-***-****

Karmaine Hall IT Country Manager KBR 832-***-****

McCarol Johnson Supervisor Social Security 360-***-****

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