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Customer Service Management

Location:
Villajoyosa, Comunidad Valenciana, 03570, Spain
Posted:
April 24, 2017

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Resume:

Santiago García

Address: Almazara ** Bw **. San Vicente R. (Alicante)

Phone number: +34-651-***-***

Skype: santiago.gpenarrubia.1980

E-mail address: **************@*****.***

Work experience

February 2013

Coordinator mYouth Camp

GSMA- Merchanservis

Barcelona

Technological camp for children aged 8 – 16 at Mobile World Congress.

Responsible for staff coordination and customer service

Administrative tasks and accomplishment of procedures according to GSMA standards.

Sep. 2013 – Dec. 2013

Camp Director

YMCA - Spain

Cuenca (Spain)

Spanish Ministry of Education English camps for children aged between 9 and 12.

Programme and schedule activities, coordination with schools, Human Resources management and corrective actions to non-conformities.

May. 2009 – Jun 2013.

Environmental Instructor

Pachamama Educación

Alicante (Spain)

Leisure and environmental activities for children aged between 4 and 18.

Guided tours to natural and cultural spaces.

Environmental awareness campaigns.

Summer 2010 – 2013

Leisure Instructor

Vaughan Systems. Madrid YMCA . Cuenca

English summer camps in Spain for children aged between 6 and 17.

Organizing activities & dynamics, plus caring and supervising welfare of children.

Nov. 2006 – Sep. 2008

Scientific Guide

Magma Cultura.

Barcelona

Responsible for guided visits, stock management, reports to client and control of security at several itinerant exhibitions of laCaixa Foundation

Staff Coordinator at Catalonia Pavilion at International Exhibition Expozaragoza2008

Qualifications

2002 – 2004 Conservation and Management of Biodiversity. Master of Sciences.

Iberoamerican Centre for Biodiversity – University of Alicante. Spain

1998 – 2002 Degree in Biology. Major in Environmental Sciences

University of Alicante. Spain.

Santiago García Peñarrubia Curriculum Vitae 2/2

Professional Development

Year

Certificate (hours)

Educative centre

studying

Certificate Leisure Director (300 h)

CEYFE – Univers.LaSalle Madrid

2012

Environmental Management in Enterprises (60 h)

Gov. Comunidad Valenciana

2010

Environmental Teaching Certificate. (140 h)

Spanish Ministry of Environment

2008

Certificate Leisure Instructor (300 h)

Gov. Castilla y León

2006

Integrated Management of Quality, Environment and Risk prevention in Enteprises. Postgraduate course (500 hours).

EOI - Spain

2005

Water Management Postgrad. (500 hours)

EOI – Spain

2004

Teaching Training Program (300 hours)

University of Alicante.

Languages

Language Level Certificate Educative Center Year

Spanish Native

Italian A1 Begginer 1 Spanish Language School Jun. 2009

English C1 TOEFL- iBT ETS Jan. 2013

References

Can be contacted upon request



Contact this candidate