Responsible Accounts
Resume:
Maureen McCoy
**************.*****@*****.***
Education
St. Lawrence University, Canton, NY
Bachelor of Arts: Environmental Studies-Economics
Graduated May 2013
New Hartford Senior High School, New Hartford, NY
NYS Advanced Regents Diploma, Graduated June 2009
Experience
Bank of New York Mellon-Syracuse, NY September 2013-Present
Revenue and Billing Services Operations Supervisor (November 2016-Present)
Responsible for the hiring as well as compiling a training plan for new hires and redistribution of monthly tasks shared by the Operations team.
Responsible for ensuring monthly processes are handled by processors on the Operations team, verifying the assigned work and assigning any miscellaneous emails to be handled with a 24 hour turnaround.
Responsible for ensuring all written procedures are up to date as in adherence with audit standards.
Responsible for signing off on various wires to clear account balances, as well as signing off on tickets both to credit and debit accounts.
Responsible for ensuring the Operations team adheres to practices learned during several training sessions for “Five Performance Excellence Habits” which promote elevated business ethics and team coordination.
Responsible for working with business partners as the contact person when issues arise with client’s monthly invoices.
Responsible for working with internal/external auditors explaining processes handled by the operations team and providing documentation for any sample selections made proving the operations team to be upholding of business standards.
Revenue and Billing Services Business Analyst (March 2015-November 2016)
Responsible for working on a conversion project shifting corporate accounts from one billing system to another. In addition to maintaining the integrity of accounts, I am also responsible for documenting system processes on the new billing system.
Responsible for the documentation of procedures and implementation of a “Lift and Shift” project bringing a new billing process from New York City to Syracuse, New York; daily tasks include:
Shadowing with current employees to learn the processes on the new system (account maintenance requests to change addresses, account administrators, rates, and prices the corporate accounts are charged at, etc.)
Documenting and amending the processes, amending them to reduce risk to the company, as well as more time efficient for both the processors and verifiers
Facilitate meetings to discuss the new processes with the entire team (some members of the team are located in other locations), and meetings with business partners so the change has minimal impact on their teams
Assisting with college intern interviews and training new employees on systems and processes used Proficient in using Microsoft Word, PowerPoint, Pega and Excel.
Responsible for devising and implementing a training plan for new hires, processing, and verifying day to day inquiries as well as the monthly tasks handled by the Operations team, and working with business partners making processes more time and cost efficient.
Enterprise Billing Unit Operations Specialist (September 2013-March 2015)
Roles as a processor: setting up corporate financial accounts, information entry when requested by the account administrators, terminating accounts, and generating invoices.
Roles as a verifier: validating other processor’s work, making sure what was requested by the account administrators was properly and promptly entered in the system.
Responsible for managing the workflow between the processing teams in Syracuse, NY and Pune, India; ensuring the requests are handled correctly in a timely manner.
Pittsburgh Pilot Billing Program: (monthly basis) receive a tracker of accounts that are handled utilizing a special billing process; responsible for generating hundreds of invoices and amending accounts when submitted by account administrators .
Utica College Student Financial Services June 2013-September 2013
Information Specialist
Responsible for tracking the progress of students financial aid account and managed information entry of accounts.
Responsible for answering questions when parents and students called about accounts.
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