Administrative Assistant Customer Service

Staci Johnson

Looking For A Position I Can Grow Into, A Company I Can Advance In

Bellevue, PA 15202

***.***@*****.*** - 412-***-****

I am looking to expand my knowledge, I possess qualities that can help me in various settings. I am a strong leader and I possess excellent interpersonal skills. I have the distinct ability to work well as a team player or independently in all aspects of care and supervisory roles. I am looking to secure a mutually rewarding position within a progressive organization based on a highly diverse and exceedingly skilled career. Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant

Delivery Today - Pittsburgh, PA - 2012-06 - 2017-01 This company is a privately owned courier and furniture moving service. My job responsibilities include, but are not limited to, the following: Oversee day-to-day office management tasks, ensuring that all safety regulations are adhered to. Ensure service levels are maintained and the highest level of customer satisfaction is achieved. I prepare, revise and submit daily reports, budgets and other operational documentation as required. I implemented and oversaw quality management while ensuring other regulatory compliance strategies in line with all company policies care.

PCC

Walgreen Co. - Robinson Township, PA - 2015-02 - 2016-12 Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to Gathered and verified all required customer information for tracking purposes. Led a multidisciplinary program that served over 10 abused and neglected children and adolescents. Met all customer call guidelines including service levels, handle time and productivity. Defused volatile customer situations calmly and courteously. Identified chronic customer issues by creating and main Gathered and verified all required customer information for tracking purpose. Documenting & keeping a customer complaint log.

Addressed and resolved customer product complaints empathetically and professionally. Shelter Advocate

Women's Center of Beaver County - Beaver, PA - 2014-06 - 2016-03 Planned and hosted on- and off-campus community service activities. Recruited community members for projects and activities. all confidentiality requirements at all times

Led a multidisciplinary program that served over 10 abused and neglected children and adolescents Administrative Assistant

Faver.s Assisted Living - Pittsburgh, PA - 2008-03 - 2012-06 This facility is a privately owned residential operation in a community setting for mentally disabled adults and seniors. I worked directly under the Executive Director in a collaborative setting, hiring and training new staff, coordinated staff schedules, provided staff supervision, oversaw the financial management of the program, developed client and food budgets, applied for grants and other types of funding, participated in conferences, delivered ongoing staff education, and represented the agency in the external professional community. I supported the staff with all activities of daily living for residents, dispensed medications and medication reordering, MA-51 documentation, assuring that all mental health appointments were met from initiation to completion. I also successfully integrated approximately 16 clients into the community with tasks such as such as obtaining employment, learning and developing independent living skills and ensured that they could competently complete all of their own housekeeping and chores. I also efficaciously established client budgets while saving on average 25% of their weekly spending in order to allow for future savings. I worked in direct partnership with insurance companies to provide mental health training, crisis management, safety restraints and proper communication skills with the mentally disabled adults .Referred families to shelters, legal resources and educational programs

EDUCATION

Associate in Business

Connelly - Pittsburgh, PA

1992-09 - 1994-09

SKILLS

*Microsoft Office Suite and exceptional knowledge of computers and word processing, data entry and customer service skills., *Strong operational, analytical, and numeric skills as well as the ability to simplify complex ideas and find viable solutions, Developed and implemented payment plans, therefore increasing customer confidence and treatment success by at least 25%. Very familiar with proper budget management and budget implementation processes., Highly developed managerial skills with staff and within self motivation, Consistently and effectively manage customers while completing all necessary shift paperwork and verbal orders for new admissions

Contact this candidate