EDI Admin, Edifact, Ansix12, XML, Xsd, XSLT, SAP Idoc Retal Whlsale

Information Systems Management

Enterprise Systems Analysis Electronic Data Interchange Mobile Device Management Network Administration

Thrive in challenging environment for long-term strategic business alliances. Responsive to demands from internal & external stakeholders. Technically proficient in planning, designing, implementing and leveraging emerging technologies to achieve cost-effective solutions of Information Systems and Business needs. Implement cross-functional, multi-site information technology systems to support industry growth. Keen critical thinking, problem solving and decision-making skills coupled with management, professional level oral and written communication skills.

Technical Knowledge:

Windows Platforms (Server 2012, 2008, 2003, W7, XP)

SQL Server 2012 - 2000 Symantec Backup Exec. Terminal Services

LAN, WAN, WLAN Networking EDIFACT and ANSI X12

MS Office Suites XML (XSD and XSLT) SAP Idoc

PeopleSoft ERP & MRP (SAP, E2)

Core Competencies:

Electronic Data Interchange (EDI) Project Management Training & Personnel Development Strategic Sourcing Mobile Device Management Team Leadership Supply Chain Negotiations Procurement & Inventory Control

Since completing the application and website, I have been educating myself with books such as Architecting EDI with SAP IDocs and ALE, EDI, & IDoc Technologies for SAP 2nd Edition. To further enhance my skill set I am currently taking a Java\CSS\HTML boot camp course. With being up to date on the most recent EDI /Sap revisions and my additional skill sets.

Relevant Professional Experience

Consulting, Dallas,Tx 03/2015 – Current

Consultant\Support Technician

Took on role of being IT lead for the creation, development, and support of a website and phone application for a personal project. Ensured that business needs, development and deployment were met from a stake holder’s expectation. Also had some contracts helping upgrade some network components and ensuring that all software and firmware are up to date for the clients.

Key Accountabilities:

•Exposure to ERP systems such as SAP and Microsoft Dynamics

•Communicate directly with customers on a daily basis about progress on their projects and sharing roll out plan as to disrupt as little of production time as possible.

•Document in detail the actions as well as date and time changes are being made in a readable format as to share with business owners daily as well as post all these changes where they can access whenever they choose.

•Provided insight into user opinions and questions on the system and helped to identify problematic trends and took care of some administrative tasks on the special projects.

•Conduct on going reviews of existing procedures and processes and write and implement new or revised procedure\processes to ensure or enhance the quality and efficiency of the company

PrimeSource Building Products, Irving, TX 03/2008 – 09/2014

Electronic Data Interchange (EDI) Administrator 08/2012 – 09/2014

Provide technical and administrative support for EDI design and analysis. Work directly with the executive and management teams to scope out requirements, set priorities, and execute testing & implementation. Supply senior technical leadership to both IT and business organizations within the enterprise while staying in the forefront of technological advances.

Key Accountabilities:

•Project manager for EDI upgrade in ERP system. Project was on-time and 8% under budget.

•Developed rolling go-live plan with value-added network (VAN) which was adopted as an enterprise plan across all three business entities.

•Responsible for maintenance and modifications for ANSI X12 Document Types: 810, 812, 820, 846, 850, 855, 856, 860, 864, and 997.

•Evaluated all SAP Batch jobs to ensure maximum efficiency was reached and minimal system usage.

•Created a roll-out plan for the Canadian branches and make sure all users and profiles were imported correctly.

•Did all the document testing for the EDI roll-out to ensure that there were minimal document errors once we went live. Kept open communication with all users and trading partners once SAP was live in Canada

•Designed and developed EDI dashboards showing statistical performance. One KPI demonstrated distributor incompliancy saving the organization $58,000 annually.\

Mobile Device Manager 12/2011 – 08/2012

Managed all aspects of mobile device procurement and deployment. Responsible for management, inventory and depreciation cycles for over 1,100 devices. Extensive vendor management involving cost management, contract compliance, and satisfaction metrics.

Key Accountabilities:

•Created the organization training and distribution plan. This solution was selected over third-party solutions saving the company extraneous licensing fees

•Work closely with project team members to understand program office requirements, review design documents, and provide release support and architecture planning.

•Leveraging the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices

•Acting lead business analyst to elicit requirements from business and designed custom application to push sales documents to the field Creation/Maintaining Mobile Device Management Policies. Assess needs and determine proper level of access. Configure policies to meet requirements as described

•Oversaw two direct reports responsible for developing and executing testing cases and end-user training.

Training Administrator 11/2010 – 12/2011

Conducted onsite and offsite training sessions for employees and contractors. Performed feedback sessions to continuously improve the sessions engaging participants and their leaders. Hosted process improvement sessions with super users from the distribution centers

Key Accountabilities:

•Collaborated with training developers and end-users to resolve issues and develop programs.

•Support, coordinate and implement traditional 1:1 and group training sessions for all assigned employees. Create and update training materials as needed;

•Ensure the completeness and accuracy of department training records through routine assessments and reporting and management of UPerform system and Reader Sign Off’s for the site

•Ensured all Knowledge Base topics were up to date with ERP business rules.

•Create, implement and evaluate tools to measure the effectiveness of training (e.g. proficiency checklists, assessments, etc.)

•Supported client and server training for development staff and user environment

Systems Analyst II 05/2008– 11/2010

Performed numerous software evaluations and implementations. Responsible for continuous availability for peripheral hardware devices including printers and remote services. Define, analyze, document, and provide complex systems applications parameters to meet user requirements. Act as mentor (technically and professionally) to other Application Analysts.

Key Accountabilities:

•Managed and negotiated copier contracts saving an average of 7% on renewals.

•Project lead for document management software solution.

•Performed Administrator functions in NetSuite such as account creation and modification, supported

•Supported NetSuite Pricing, CRM module, NetSuite Cloud as well as everyday issues from the users in Canada

•Tracks and fully documents changes; writes detailed procedures for permanent records and for use in training.

•Designed technical development specifications for supply chain module and performed test cases.

•Identifies opportunities for improving business processes; assists in the preparation of proposals to develop new systems.

•Established strong vendor relationship Management Information Systems (MIS) department and corporate audience.

COUNTRYWIDE HOME LOANS, Plano, TX 8/2002 – 5/2008

Onsite Support Technician III 10/2006 – 05/2008

Provided all tiered technical support for multiple branches and corporate executives. Influenced key leaders as an individual contributor to invest in support ticketing system to measure and monitor performance.

Key Accountabilities:

•Responsible for the business planning project ensuring all users met the hardware requirements.

•Member of project team to convert MBNA to NCA platform. Made sure all pipeline loans were accounted for before decommissioning MBNA servers.

•Provided support for all building users including Executive teams from multiple locations who traveled to our corporate location

New Branch Specialist 02/2004 – 10/2006

One of a team of four responsible for configuring information systems within new branches. Effectively communicate to branch management as well as corporate executives on the progress of each production losing incidents.

Key Accountabilities:

•Traveled to new branches to configure & relocate servers

•Installed and imaged workstations to location specs

•Successfully launched eight locations all on-time and under budget by $22,000

•Member of the project management team responsible for meeting all systems implementation deadlines.

•Responsible for both hardware and software installations

Systems Analyst II 08/2002 – 02/2004

•Revamped tiered support process for Lotus Notes, AS/400, MS Suite

•Administrator for loan processing application (EDGE)

•Liaison between company personnel and software support to communicate challenges/failures and implement solutions

•Maintained networks and resolved day-to-day IT issues with end-users and equipment, e.g. desktops, servers, backups, security, networking

SHOPTECH INDUSTRIAL ERP SOFTWARE, Blue Ash, OH 01/2000 – 08/2002

Account Manager Support Technician

Fast-track promotions for a manufacturing ERP software company in less than two years. As key technician, worked directly with customers to implement new systems, resolve complex issues, and generate custom programs, queries, reports, as well as in-depth training focusing on specific E2 Shop System issues.

Key Accountabilities:

•Promoted to Account Manager opening satellite office in Dallas, TX

•Helped several customers onsite to improve systems that streamlined purchasing, production, and other shop floor processes

•Performed classroom training in home office and at customer sites for new and existing customers focusing on individual modules and entire system introduction

•Worked directly with development team to test new versions and releases as well as bugs and non-conformities

•Recipient of multiple “Technician of the Month” awards

Education & Professional Development / Training

ITT Technical Institute

Networking A.A.S

HP Desktop & Server Certified

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