Customer Service Sales
Resume:
Marjorie L. Lape
Lansing, Michigan 48917
*************@*****.***
OBJECTIVE
Use my skills to help my employer to meet or exceed customer needs.
SUMMARY OF QUALIFICATIONS
Motivated customer service specialist with over 37 years retail experience in a fast-paced, team-based environment.
Business Manager successful in relationship and team building. Motivates sales teams to exceed sales goals
Exceptional communication skills
Sategic sales knowledge
Quick learner
Trusted key holder
Strong client relations
Management Skills
Training professional aptitude
RELEVANT SKILLS & EXPERIENCE
Business Manager
Communicated with vendors regarding back order availability, and future inventory, and special order.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management, and sales team.
Maintained cleanliness and presentation of stock room and production floor.
Helped drive sales goals and achieve monthly quotas.
Designed displays to make the store experience interactive, engaging, and reassuring.
Replenished supplies, bags, and other materials at each cash wrap.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Identified individuals development needs with appropriate training
Customer Service
Answered calls per day to address customer inquiries, solve problems, and provide new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected, and helped locate out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed, or gift-wrapped sold merchandise per customer request.
Directed calls to appropriate individuals and departments.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise, and inform them about promotionsand upcoming events.
Recommended alternative items if product was out of stock.
EMPLOYMENT HISTORY
Business Manager Cosmectics Macys, Lansing, Michigan 04/1980-03/2017
EDUCATION & TRAINING
General, Riverview, Sarasota, Florida, 12 year(s)
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Employee of the year
Sales Leader
WKAR Telethon
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