Customer Service Manager

Location:

Posted:

April 24, 2017

Resume:

Hands on Facilities Supervisor/Manager with **+ years of experience and expertise in Fitness Service industry providing development and growth of multi-units operation. Recognized for ability to organize, prioritize, and accomplish large and small facilities related work in a fast paced, customer driven environment. Experience in team building, leadership and inter-personal skills. Strong commitment to fiscal responsibility and accountability

Professional Experience:

TOWN SPORTS INTERNATIONAL DBA NEW YORK SPORTS CLUB, NY, NJ, PA, CT.

-Facilities Supervisor/manager- August, 1986 – January, 2017.

Worked in new home construction with AMI Builders, August 1985-August 1986.

Successfully owned and operated 2 Restaurants and Home remodeling businesses 1989-1995.

Competencies include:

Project Management.

Building Maintenance / Management.

Equipment installations, troubleshooting and repairs.

Facilities Supervision and Preventative maintenance to reduce downtime and interruptions in business operation.

Vendor/ contractor negotiations.

Compliance with local, state and federal laws.

Cost reduction in parts/material purchase.

Long term and short term planning for capital projects/improvements.

Safety measures and OSHA compliance.

24/7 responsiveness in dealing with emergencies from water, fire and electrical issues.

Process optimization to meet deadlines.

Hands on experience on all type building repairs including plumbing, carpentry, masonry, electrical, framing, ceilings,roofing etc.

Additional Skills and Experience:

1982-1986 College Professor in India.

Proficient in Microsoft Office, Excel, Outlook, Oracle, Kronos- able to operate copiers, scanners.

Ability to learn any required skill.

Education:

B.A., N.M. College Mansa India.

M.A. Political Science and History, Punjabi University Patiala India.

M. Philosophy in Political Science, History, Punjab University Chandigarh.India

Community Service :

Serving 2nd term as elected board of Board of Education Member in Old Bridge Public School District of 15 schools.

Served as Chairman of Policy, Finance, Building, grounds and transportation Committees at BOE Old Bridge.

Committee Member of BOE: Finance/Buildings/Grounds/Transportation, Athletics/Food Services/Medical Services, Negotiations, Chamber of Commerce Liaison (alternate)

References:

Jill Corella

Director, Facilities Management

New York Health & Racquet Club

********@*****.***

917-***-****

Kim Schwickrath

Director Facilities Management

Town Sports International dba New York Sports Clubs

***.***********@********.***

207-***-****

Val Paese