Customer Service Manager
Resume:
Rina Robles Dolfo
*** ****. *********, *** ****, Batangas Mobile 090********/093********
Birthday: May 08, 1988 Email: *********@*****.***
Customer Service Proficient MS Office “Power User” Adept Written/Verbal Communicator
KEY SKILLS
Office Skills:
Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support
Reports & Spreadsheets Complaint Handling
Computer Skills:
Word Excel Powerpoint
QUALIFICATIONS
Excellent oral and written communications skills and Great telephone skills.
Can offer a warm & friendly greeting to visitors.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
Smart, presentable appearance.
Strong ability to understand and carry out instructions.
Self-motivated& hardworking.
Ability to listen and anticipate.
Deep sense of cleanliness, neatness, honesty and reliability.
Immense ability to handle financial transactions.
Uncommon ability to maintain a professional manner under stress.
Strong computer experience with a working knowledge of MS/Word, MS/Excel.
Profound ability to work closely and cooperatively with fellow employees and guest.
Accept and adhere to the need for strict confidentiality.
PROFESSIONAL EXPERIENCE
ACADEMY SOCIETY LTD. (ACADSOC LTD) Home Based Online English Tutor
November 2016-Present (Part Time)
nProvides standard ESL courses to Chinese students (from children to working adults) using online teaching system.
nWorks from home and clock in the teaching website before the class time, conducting all lessons on schedule (class table).
nPreparing for 1-to-1 online classes
nTeaching online with the textbooks
nDoing corrections and conducting effective instruction during the classes
nDoing assessments and tests for the students
nAbiding by school regulations and management, achieving the teaching goal as scheduled with high quality
VIRGIN BEACH RESORT Front Office Staff/Receptionist/ADMIN Staff
July 2016- October 2016
nHandles phone calls
nReceives all incoming guests of the resort, reserved or walked in.
nData entry into internal systems.
nHandle ocular or resort tour to the inquiring guests.
nExplains to the guests the features and amenities of the resort.
nEnsuring knowledge of staff movements in & out of the resort.
nHandles all documents of the resort
nHandles all requests, reports and admin works.
nDoing everyday reports like Daily Sales Report, Summary of Folio, ETC.
nHandles Folio(Statement of Billing) for every guest.
nHandling the check in and check out of guests.
CASA LAIYA Assistant Resort Supervisor/ADMIN/Hotel Receptionist,
September 2015- December 2015
nHandles all reservation requests from guests
nReceives all incoming guests of the resort
nData entry into internal systems.
nEscorts all guests to their reserved rooms
nExplains to the guests the features and amenities of the resort
nMonitors the operation of the resort together with the resort supervisor
nHandles all documents of the resort
nHandles all requests, reports and admin works
nHandles all staff concerns to be communicate with the owners
nSupervision of all the staff and operations
nDo admin works as ordered by the immediate head
AMANPULO PAMALICAN RESORT INC.(AMANRESORTS) Spa Receptionist,
November 2012- July 2015
* Answer calls and take reservations.
*Meet and greet hotel and spa guests.
*Double checking, confirming and reconfirming scheduled appointments and treatments.
*Providing maintenance of the reception and the whole entire spa and gym area
*Requesting all items and requests needed of the spa
*Keeping the reception area, restroom and pantry clean at all times
*Making welcome drinks & cold towels
*Welcoming the guests & offering them something to drink
*Making the daily summary report & all the necessary charges
*Taking & relaying messages to all staff
*Providing information to the guests about the treatments and recommending what is suited for them
*Giving tours at the spa, gym and wet areas to all the hotel guests arriving at the spa and explaining to guests the spa facilities
*Notifying therapists of the movements of their scheduled treatments and any changes
*Opening and answering all emails and guests inquiries
*Dealing with the queries of the guests
*Ensuring knowledge of staff movements in & out of the Aman Spa
*Submitting all reports needed at the end of the shift such as the booking sheet and Daily Summary Report
CENTER FOR POP MUSIC PHILIPPINES INC. Frontline/Reception/Cashier, October 2009-June 2010
Functioning in a reception environment by telephone answering, admin and reception service as well as organizing the post, welcoming visitors and providing hospitality towards guests and clients.
nAnswering all incoming calls / emails and re-routing them to relevant parties. -Meeting and greeting visitors ensuring they are signed in and inducted.
nDealing with any inquiries at the reception.
nData entry onto internal systems.
nSubmitting daily collection sales everyday
nSubmitting weekly reports of total volume and peso value
nSubmitting balance reports of account receivable
nExcelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
CENTER FOR POP MUSIC PHILIPPINES INC. Training and Business Assistant (Vocal Coach) November 2009- May 2013
nInstruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
nEstablish clear objectives for all lessons, units, and projects and communicate those objectives to students.
nAdapt teaching methods and instructional materials to meet students' varying needs and interests.
nPrepare instructional program objectives, outlines, and lesson plans.
nMonitor students' performance to make suggestions for improvement and to ensure that they satisfy course standards, training requirements, and objectives.
nInvite students to participate on events
nEvent singer
nPerformer
nConcert Artist
nTalent pool
nDirecting
nScript-writing
nProduction assistant
nStage manager
EDUCATION
Concordia College, Manila
Bachelor of Science in Nursing, 2009
Batangas Eastern Academy, Batangas
High School, 2005
Paco Catholic School, Manila
Elementary, 2001
CHARACTER REFERENCE
Ma. Luisa Javier
Amanpulo Resort Pamalican Inc.
Assistant Spa Manager
Lourdelyn Manalili
Center for Pop Music Philippines
Area Manager of South and North Branches
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