Customer Service Sales

Professional Summary

Skills

Work History

JOSHUA C. ROGERS

**** ******** ****, *** ***, Suitland-Silver Hill, MD 20746 (C) 202-***-**** ******.*.******@*******.*** Highly-motivated Person trained in financial and insurance products. Consistently increases sales and expands client base through targeted marketing, lead development and in-depth knowledge of market trends. Customer service-oriented

Exceptional sales skills

Energetic and proactive

Excellent work ethic

Top-rated sales performance

Client acquisition expert

Warm and cold leads development

Strong team-builder

Financial & Insurance Specialist 02/2016 to Current State Farm- Chris Miller Insurance Agency – Washington, DC Calculated quotes and educated potential clients on insurance options. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Relationship Banker 07/2015 to 02/2016

M & T Bank – Largo, MD

Developed prospects for new loans with 50 cold calls weekly. Submitted loan applications to loan underwriter for verification and recommendation. Closed an average of 7 loans per month.

Created strategies to develop and expand existing customer sales Maintained friendly and professional customer interactions. Personal Banker 07/2014 to 07/2015

Bank of America – Bethesda, MD

Sold financial products including Deposit accounts, Lines of Credit, and etc. Trained new team members on applying due diligence procedures and regulatory mandates. Executed customer transactions, including deposits, withdrawals, money orders and checks. Opened accounts with a cross sale ratio of 2 products opened. Assessed clients' financial situations to develop strategic financial planning solutions. Sales associate/Sales Supervisor/Service Manager 10/2010 to 07/2014 Best Buy Sales Associate/ Geek Squad – Washington, DC Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Assigned employees to specific duties to best meet the needs of the store. Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Engaged with customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. Sales Associate/Customer Service Supervisor 05/2008 to 10/2011 Target Corp – Bowie, MD

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Education

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Asked open-ended questions to assess customer needs. Associate of Arts: Business Mangemanet Current

Prince Georges Community College - Largo, MD

Bachelor of Arts in Theology/Master of Divinity: 2012 Northwestern Theological Seminary - Online

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