Project Management Service

Petro Lawriw

***** * *** **. ********** Hts, OH *4130 Home 440-***-**** aczyet@r.postjobfree.com

Objective

To secure a responsible position with an organization that will utilize the management and computer skills that I have developed, and allow for my professional growth.

Skills Summary

Project Management

Technical Writing

General Office Skills

Outlook 2007, 2010, 2013

Progonos Claim System

Data Center Management

AnyDoc Software

Microsoft WSUS

GFI Mail Essentials

Active Directory

Point Of Sales (POS)

Windows XP, 7, 8,10

Microsoft Office 2010,2013, Office 365

Centura Sqltalk

Macafee EMM

Android OS

LAN/WAN

Extender Document Management Software

Group Policy Management

ArsverveIT Backup

Backup Exec 10D, 12.1

DameWare

Bomgar Remote Management

PC Anywhere

Imaging

TrackIT

ServiceWise

MS Exchange

Microsoft SharePoint 2010, 2013

CISCO UCA V9.0, CMA V9.0

Symantec Encryption Desktop

Professional Experience

Strategic IT and business planning

Implement EDI data matrix changes

System integration planning and implementation

Contract negotiations and management

Help integrate a paperless environment within the state of Ohio

Provide project planning to be pushed to production

IT infrastructure design and implementation

System/software/database life-cycle

Project management methodologies

Responsible for corporate compliance with Health Insurance Portability and Accountability Act (HIPAA)

Responsible for corporate compliance with Utilization Review

Accreditation Commission (URAC)

Responsible for corporate compliance with Auditing Standards No.70 (SAS 70)

Level 2, and 3 support

Provides phone support for business and IT customers technical issues and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions; acts as representative of technical services to its customers.

Provided basic help desk support for problems and service requests related to hardware, software, Network/mainframe connectivity and application support.

Acts as representative of technical services to its customers.

Initiates, escalates or resolves problem tickets and/or service requests. Troubleshoots and resolves technical problems, escalates to support resources. Facilitates closure to problem tickets/service requests while meeting or exceeding defined service level expectations.

Conducts timely 2st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s). Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk timely, accurate, and professional manner.

Professional Experience, continued

Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.

Acquires and maintains current knowledge of relevant product/service offerings and support policies to

provide technically accurate solutions to customers.

Manage help desks for four locations

Repair and upgrade network hardware

Maintain Domino R6 server and workstations

Maintain 2008 servers in four offices

Security policy and management

Oversee daily back up of information

Experienced with PC Maintenance and Repairs, including Upgrades and Diagnostics

On call tech support 24/7

Selected and implemented a computerized scheduling system

Trained, scheduled, and supervised office staff

Administer NT 4.0, Window 2000,2003, 2008 & 2012 Servers and Security

Provide support to user on network and configure workstation

Install and maintain Local Area Network software and hardware

Support and Install DSL and Cable users to the VPN

Provide technical support and assistance to regional office managers

Field technician for 13 satellite locations in Ohio.

Project Management

Employment History

UNIVERSITY HOSPITALS WESTSHORE PRIMARY CARE – Cleveland, OH

2013 to Present

1-888-OHIOCOMP – Cleveland, OH

Network Administrator, 2012 to 2013

AFC CLEVELAND – Parma, OH

Director of Operations, 2011 to 2013

CORVEL HEALTHCARE CORPORATION – Cleveland, OH

Regional System Coordinator, 1998 to 2012

Education

DEVRY UNIVERSITY – Cleveland, OH

Bachelors Technical Management concentrates Business Information Technology 12/2012

GPA: 3.0

Career Highlights

CORVEL HEALTHCARE CORPORATION – Cleveland, OH 1998 to 2012

Provide project leadership to four employees for state contract implementation regarding in house production

Application, including: production timetable; client/project team coordination; and quality assurance

Initiated and implemented project leadership nationally

Security policies for end users

Provide state wide technical decisions regarding newer applications, hardware as well as contract implementation

Selected as a Spokesperson for an article in a National Independent Voice of Microsoft IT Community Magazine

Called Redmond. July 2007 issue

Selected as the Co-Chairman for the Ohio BWC Tech Force Committee

Community Involvement

Incarnate Word Academy – PTSU Committee – assisting with various children activities, Co-chair

Beachwood Soccer – coaching boys U9

Ukrainian community – Involved with Schools of Ukrainian Studies, Church, Boy/Girl Scouts

Brooklyn Soccer – coaching boys U10 U12

TriCity Soccer Club – Coaching boys U13, U14

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