DEREK ARNOLD

Mob: 077**-***-*** Email: aczydo@r.postjobfree.com

PROFILE

A skilled management professional with international work experience and a diverse technical

background. Solutions-focused, customer and team orientated with broad experience and

hands-on skills in IT, ICT, telephony, networking, telecommunications, education, leisure,

compliance, project management, research and team leadership.

Proven ability to successfully analyse critical support requirements, identify deficiencies and

potential opportunities and successfully implement highly effective, cost efficient and

innovative customer, support and technical strategies to increase reliability and improve

productivity.

Broad understanding of computer hardware, networking and software.

Experienced in specification, purchasing, installation, configuration

Maintains management records

Provides troubleshooting, training and support to a high specification

Engages effectively with stakeholders (customers, SMT, users, suppliers and partners)

Writes clearly and concisely, speaks effectively and listens attentively

Expresses ideas openly and encourage teams to do likewise

Values all contributions whilst leading group discussions

Sensitive and supportive while motivating, counselling and engaging individual team

members

Delegates, directs and supports; self-confident and accepts responsibility and ownership

Handles details, coordinates tasks, manages projects effectively to meet deadlines and

control budgets

Coaches, manages conflict, delegates responsibly, maintains effective teams and promotes

growth

Gathers information, makes and implements informed and creative decisions

Maintains targets of SLAs and KPIs but not shy of controversial and innovative solutions

Maintains rapport with stakeholders through proven communications skills

Interfaces with providers to deliver beneficial contracts

Proven ability to deal with diversity and equality

Carried out research and forecasts to assess and reduce risks

Manages risk through ownership and timely identification of issues

Promotes acceptance of individual responsibilities and supporting teams to implement

solutions

Strong, fair minded and realistic; able to make demanding decisions; determined and

focused; setting and achieving high standards

Dedicated and collaborative, always doing the best work possible while inspiring others

likewise, organised, detail orientated and an effective time manager

KEY ACHIEVEMENTS

Commendation for sensitive management of project involving the closure and merging of

data centres. Maintained rapport with staff at all levels at the redundant to ensure a

smooth transition deployment.

Designed and successfully deployed Eurobond trading system infrastructure upgrade;

including full project management; integration of trader desk with back office settlements

functions, reporting, transaction confirmation and other departments through advanced

communications to optimise digital information/clearing feeds on UNIX workstations.

Organised a first of its kind conference at the National Film Theatre. Entertainment

Through Technology, a three-day conference with international proponents of digital

convergence within the attractions and film industries.

Developed proposals for DreamWorks Studios using advanced network technologies campus-

wide, optical-fibre integrated studio system using Gigaswitch hubs, media servers and

UNIX workstations. Negotiating with third parties such as Silicon Graphics and Digital

Domain to integrate pre- and post-production functions via a Virtual Studio, Video Server

Architecture, Production Media Management System, Program Creation Centre, Content

Provision and Video Warehousing systems delivered through Metropolitan, Wide and Local

Area Networking.

Project management of proprietary panoramic, anamorphic optical system for 360-degree

film and videography with Delft Instruments Electro-optics in The Netherlands.

Developed IP-based motion simulation system. Synchronised to one of three projected

images within an auditorium, the non-hydraulic system can simulate motion and sensory

experiences without the bone-jarring motion associated with hydraulic based systems

using standard PC technologies in a Local Area Network environment.

Managed project with the Centre for Research and Education in Optics and Lasers at the

University of Central Florida and Optical Design Service of Tucson, Arizona to evaluate,

assess and prove the viability for an anamorphic optical system for special venue films.

Provided technical and design proposals to meet specifications for Kunyoung World, an urban

21st century development in Korea combining commerce, entertainment, recreation,

accommodation and education. Wrote proposals providing educational and entertainment

options in line with the design principles of creating a true town centre, benefit the

community, apply high technology, control the climate and conserving energy.

Successful project management to prepare multiple systems for Y2K. Assess, monitor,

update and pre-test prior to going live all systems within Channel 4 TVs offices. Ensuring

all systems are Y2K ready, safe and stable. Continued reassurances, reporting and

evidence were essential to this project due to the fears at the time.

Developed technical and conceptual specifications for the Sea Gardens project as part of

Bournemouth 2000 development proposals. Technical lead on themed entertainment and

education components including a planetarium and the ECOsphere (a domed attraction

consisting of climatic regions demonstrating diverse habitats); interactive learning

activities.

CAREER HISTORY

Voluntary Roles HM Prison Service 2012 - 2016

Assessed and recommended on a virtual learning environment using Cisco technologies

Automated and deployed time critical library auditing procedures

Taught disadvantaged adults to read and write

Taught English, math, ICT, money management, and Health & Safety

Taught English as a foreign language (ESOL)

Designed lesson plans and course materials

Maintained database of resettlement information

Provided advice, counselling, advocacy and other support

Chaired council representing diversity, inclusion, religion, cultures and problems

Undertook training in Emergency First Aid in the Workplace

Designed full-colour publications using Adobe InDesign, Photoshop and Illustrator

Developed and delivered individual learning plans

Consultant Self-employed 1987 - 2012

IT Operations/Technical Manager (AACL, Kent)

Deployed adaptive technologies as part of the Digital Britain initiative

Implemented and managed a Microsoft IT Academy and UK Online service

Installed and managed Microsoft Server 2008 system

Provided training as part of BCS Chartered Institute for IT

Devised and delivered technical and ergonomic assessments for disabled employees

Wrote comprehensive risk document for accessibility auditing

Managed team of specialist support workers and volunteers

Negotiated partnerships with external organisations

Wrote bid documents to enhance business opportunities

Managed ISO 9001 compliance process leading to successful certification

Disseminated and applied appropriate government legislation

ICT Instructor (Hayes Secondary School, Kent)

Taught ICT to students in years 7 through 13

Developed lesson plans at all levels from simple to advanced

Guided individual students in their project work

Engaged with after-school activities to promote student progression

Graded work, assessed progress, maintained detailed and accurate records

Liaised with parents and senior staff

Transformation Project Manager (LTCB, London)

Audited departments to draw up IT strategy for hardware, communications, data

integration, software, disaster recovery and telephony (using existing assets for call

logging)

Maintained project management targets using MS Project

Defined, selected and deployed back- and front-office systems to new architecture

Designed a digital dealing system using Windows Server and workstations integrating

digital information and settlement feeds and other communications functions to

streamline business

Selected and negotiated with partner organisations to meet business needs, eliminate

risks, and identification of non-standard features, contract negotiation and cost

effectiveness

Installed and configured network; trained staff; managed computer suite construction

project

Carried out parallel tests; managed commissioning and handover

Led team of project, technical and administrative staff

Liaised with senior management at international level, provided regular updates on

progress

Deployment Project Manager - Y2K (Channel 4 TV, London)

Carried out risk analysis of systems to identify vulnerabilities

Produced documentation and project plan to eliminate risks, built test systems

Reported to senior management and department heads

Scheduled parallel tests prior to final implementation and handover

Technical Consultant (UBS, Zurich)

Led a team of 8 Systems Analysts in supporting business critical systems ensuring

stability

Established and deployed disaster recovery procedures

Implementation Specialist (DEC, Munich)

Led a team of Software Support Specialists during introduction of a new product line

(Alpha)

Ensured that systems were consistently configured with all capabilities in place

Promoted product launch through delivery of seminars and workshops

Managed clustered servers supporting manufacturing processes and CAD suites

Software Specialist (DEC, Netherlands)

Managed high-end systems, networks and desktop integration of support centre

Managed team of 15 technical support staff with identification of route cause a critical

resolution factor

Ensured customer satisfaction was of the highest priority to exceed SLAs

Provided 3rd level support and trouble-shooting

Resolved and implemented problem solutions at customer site when necessary

Data Centre Manager (DEC, London)

Managed (FM) data centre ensuring effective delivery of services to clients under agreed

SLAs

Led a team of 20 operational, analytical and engineering staff

Ensured issues were dealt with effectively and efficiently

Supported staff in delivery of a superior service, exceeding customer expectations

Carried out risk analysis and deployed disaster recovery plans for clients

Provided bespoke disaster recovery service and off-site storage to non-contractual clients

Service Delivery Specialist (Warburg, London)

Managed internal support team

Provided technical leadership in support of 300 plus users

Ensured all calls logged on Quetzal were dealt with according to SLAs

Provided 3rd level support and troubleshooting for escalated problems

Change control and management; identified deficiencies and redundancies, and

implemented innovative solutions to future proof the business and network infrastructure

Used DCL scripting to remotely audit the network and identify assets

Project management and deployment of upgrades

Technical Director (Cinema Six, London, Florida)

Researched and analysed industry and competitive information

Produced financial analysis and forecasts for budgeting, P&L, and cash flows

Produced marketing plans, business plans, development proposals, statistics, trends and

competitive analysis, technical specifications, and product evaluation

Designed simulation network for military training

Liaised with technical partners on development of optical device

Software Specialist (DEC, Hampshire)

Provided pre- and post-sales technical support

Delivered contracted services to customers meeting and exceeding their expectations

under SLAs.

Provided high-level support to 1st and 2nd level call centre staff

Provided training to customers

Enhanced pre-sales presentations

Security cleared for sensitive sites such as the Royal Navy and AWRE

Senior Analyst (DEC, Munich)

Dealt with internal users around Germany and Europe for critical logistics and sales order

processing systems

Analysed problems to find effective solutions, sometimes deploying them at sights around

Germany

Transmitted root cause identification and effective resolutions to European HQ in Geneva

Provided knowledge specific support to other team members

IT/Telecoms Manager (Bunzl, London)

Deployed and managed IP telephone system

Implemented data-over-voice technology to HQ user base

Maintained networks to remote sites, attending to troubleshoot when required

Trained at Aston University in telephony, signalling, DoV, and VoIP technologies

Continuously assessed and evaluated new technologies and trends to future proof

operations

EDUCATION & TRAINING STRENGTHS

BSc - Multimedia Technology (1 ) - University of Waterfall/Agile Project Management

st

Greenwich

Business Analysis

Foundation Degree - Media & Communications -

Goldsmiths University

Team Leadership

Computer Science, COBOL, ICL 1900 Plan, IBM 360

Problem Management

Assembler - Control Data Institute

Maths, English IT Management

VAX/VMS System Management, System Optimisation, Customer Satisfaction

Basic Plus Language - DEC

Risk Management

Microsoft Office Specialist (MOS) Microsoft Academy

Certified

Implementation Management

CCNA Cisco Academy Certified

Infrastructure/Change Management

IT Essentials Cisco Academy Certified

Effective Communicator

Team Leading Pearson NVQ

Customer Services Pearson NVQ Facilities Management

Supporting Adult Learners C&G Regulatory Compliance

Graphic Design - NCFE

Budgeting and Finance

Emergency First Aid Future QCF

Call Centre Management

Learning for Life Pearson BTEC

Verbal/Visual/Technical Creativity

Creative Writing London School of Journalism

Digital Media

ITIL Foundation - CBI

SQL - CBI Build and Manage Strategic

Relationships

Analytical Trouble-shooting

Graphic Designer

Creative Writer

Contact this candidate