Customer Service Technical Support

Location:

Salary:

35,000

Posted:

April 25, 2017

William Zetting

Education

Whitnall High School: HS Diploma 06/06/06

Milwaukee Area Technical College 08/10-01-2013; Majored in Accounting

Skills & Abilities

Proficient in Microsoft Xcel, Outlook, Word, and Power Point

Great customer service skills with a Telecommunications background

Great with hand tools

Experience

HOME DELIVERY TECHNICIAN - SLEEP NUMBER/ 03/07/2017-PRESENT

Go over routes on the manifest make sure all orders are correct and load the truck

Greet customers at the door and haul away any old mattresses

Bring inventory in and build customers bed and address any questions

Give customers a presentation on their new bed show and help set up their sleep IQ on app to help track their sleep

FIELD TECHNICIAN - DISH NETWORK/ 09/06/2016- 01/23/2017

Greet customer at the door and confirm the work order and site survey

Install dish, receivers, hubs, splitters, cable, and any other necessary components to complete the job

Provide smart home services which include TV mounting, offering power strips, remote skins, HDMI cables, surround sound systems etc.

Trouble shoot any issues for new or existing customers using satellite meter ladders and other hand tools provided

CSR TECHNICAL SUPPORT - DIRECTV & AT&T/ 12/01/2014-09/06/2016

Take inbound calls from customers and use great communication and listening skills to resolve technical issues and billing issues

Promote and upsell DIRECTV products and packages

Take advice from coaches to help promote sales, solve customer issues, and improve stats

Schedule technician visits and submit tickets on technical issues when necessary

MNAGER – BRADLEY PETROLEUM 06/06/2013-10/14/2014

Count the money dropped in the safe and verify all drops on every shift match

Perform store audits write schedules for employees

Check in and verify inventory from vendors when deliveries are made

Stock items and delegate tasks to employees to ensure a clean safe store

Perform Gas Surveys and change prices when necessary