Director Program Manager

John E. Kochis

PO Box *** ● Peapack, NJ *****

H 908-***-**** C 908-***-**** ● Email: ***********@*******.***

Director/Engagement/Program/Technology/Project Manager

IT Leader with over 20 years of experience in managing and developing technical solutions that support business initiatives. An innovative leader with the ability to satisfy complex business needs by strategically planning project activities to ensure projects are delivered on schedule, within budget and meet defined quality standards. Core competencies include:

Strategic Business Planning

Management & Administration

Change Management

Vendor Management

Staffing

AML/BSA/KYC/EDD

Engagement Management

SLA (Development and Management)

Scrum/Agile/Kanban

Acquisition/Integrations/Consolidations

Manufacturing Execution System (MES)

Clinical Trials

Business Development

PMO (Project Management Office)

Strategic Sourcing

Interdepartmental Coordination

Financial Management

Risk Assessment & Planning

Offshore Sourcing

Budget Planning

Legal and Compliance

Program Management

Technology Management

Audit (External/Internal)

Learning Management Systems

Applicant Tracking (ATS)

Human Capital Management (HCM)

Procurement

Agile Methodologies

Resource Management

Quality Control

Integration Management

Goal Driven Measurements

Trade Surveillance

21 CFR Part 11

GxP/GMP (Good Manufacturing Practices)

Validation

CAPA

Workforce Management (WFM)

Governance

Contract Negotiation

Career Highlights

Director, Professional Services

Smartlinx Solutions, Edison NJ 2/2016-present

Leader of a Professional Services Organization that includes Project Management, Business Analytics, Solutions Consulting-Configuration and Hardware Configuration.

• Recruiting, interviewing and hiring technical and non-technical staff.

• Lead a team of ~20 software development professionals which includes Project Managers, Business Analysts, Quality Analysts, Operations and Software Developers.

• Generate employee performance metrics.

• Consistently share successes, best practices and expertise.

• Monitor and redirect efforts and resources as appropriate to maximize sales results.

• Foster the adoption of technologies, methods and processes to advance communication capabilities.

• Coaching and professional development.

• Develop and implement new methodologies, process and procedures that will support Enterprise customers, implementations and customer satisfaction goals.

• Conduct frequent, regular one on one sessions with each team member.

• Manage the performance process within the guidelines established by HR.

• Drive constant incremental improvement across the organization.

• Provide management level support for pre-sales of large complex services engagements including contract negotiations.

• Collaborate with sales management and PSO VP to align on services opportunities that drive growth and market penetration.

• Drives operational excellence through measured changes and initiatives that result in higher KPIs, reporting metrics or business growth

• Ensure the Professional Services practice meets and or exceeds the agreed P&L targets, utilization and billing rates, and other key metrics such as practice growth and margins.

• Drives collaboration across field teams, technical teams, product engineering and account teams to deliver business outcomes to customers.

• Leads escalation efforts to resolution while managing customer relationships and collaborating with account teams, technical practices, support services, product teams and extended field teams.

• Manages services delivery business including portfolio program management, financial management, revenue tracking, customer surveys and reporting and margin reporting while adhering to operational policies.

UL, Princeton NJ

UL Engagement Manager

UL Program/Project Manager 1/2013-2/2016

Provides program management oversight and leadership for all business and technology services and support associated with assigned strategic client accounts for (ComplianceWire.com). Plan, manage, monitor, and direct all Professional Services activities from the pre-sales phase through final project closeout and transition to support services. Responsible for facilitating all aspects of assigned client engagements, including budget and resource planning, risk assessment and mitigation, and effective knowledge transfer strategies. Working with Sales, Product Management, Product Development and the leadership team to address client needs they will focus on providing a high-touch experience for clients while ensuring the highest level of client satisfaction.

• Partner with Account Directors to ensure customer satisfaction from initiation of the pre-sales process through completion of implementations and professional services engagements.

• Implemented and Oversaw agile software development process used and introduced process improvements and quality.

• Provide leadership, direction and oversight for various project teams and support services activities.

• Align Engagement Management objectives, programs, and projects with client and Company goals and strategies.

• Define operational and performance excellence metrics based on overall client business objectives and operations. Monitor progress against those metrics and report results.

• Ensure organizational compliance with 21 CFR Part 11 regulations and all company processes directed by SOPs.

• Present formal engagement status updates to clients, as well as internal management, in a proactive and timely manner.

• Develop trusting relationships with client personnel, especially program management counterpart.

• Manage multiple engagements simultaneously.

• Motivate and lead cross-functional teams of professionals.

• Manage Agile/Scrum Programs/Projects to ensure successful implementations of solutions for customers.

• 21 CFR Part 11, Good Manufacturing Practice (GMP), Validation

• HR (Human Resource) and Document Management Integrations, Custom Integrations/Reporting

• Acquisition Integrations/Consolidations

CIT Group, Livingston NJ

AVP, Corporate Compliance Technology 12/11-01/13

(Development Manager)

Maintain full responsibility for Global deployment of Anti-Money Laundering (AML) solution for Corporate Compliance that consists of Know Your Customer (KYC), Customer Due Diligence (CDD), Watch List Filtering (WLF) and Suspicious Activity Monitoring (SAM).

Managed staff of Database Architect, ETL Developer, Business Analyst, QA Manager and Offshore QA Team, Developers.

Developed project plan, charter, communication plans, project budget and project staffing model.

Program managed the portfolio with a budget of $9m dollars.

Client Relationship Management.

Problem and Issue Management.

Management of QA Strategy, overseeing client delivery.

Manage the vendor relationship.

Managing release development.

Partner with our Software Vendor (Actimize) to provide premier support for our Corporate Compliance partners.

Morgan Stanley, NY NY 8/07-12/11

Product/Project Manager

Maintained full responsibility for Global Applications for Legal Risk and Compliance on the Retail Side. I partner with the Front and Middle Offices on a regular basis. I work closely with our CAMS and Complex Risk Officers in the field on projects. I also worked on projects for our Institutional Traders and Supervisors.

Partner with our Software Vendor (Actimize) to provide premier support for our Legal and Compliance partners.

Managing release development.

Planning product releases and managing development and testing to meet release deadlines.

Product Roadmap, working with clients and potential to define and prioritize function and features.

Manage Production Support for our application portfolio. Maintained full responsibility as the release manager for my organization which makes sure all of our projects have everything fully documented, reviewed, signed-off and are ready to be released.

Lead multiple teams to improve Application Performance, Data Quality, and Application Support. Our applications are developed using Actimize, Java and Adobe Flex. Our database(s) are Sybase and DB2. Projects managed are normally on tight deadlines, delivered quickly without a loss of quality.

Develop and Present Dashboards to upper management and business partners for project updates.

Lead sessions with our business partners to help them identify gaps and define what will need to be brought over as part of the joint venture for Legal Day One in 2011. This was a multiyear project due to the shear size and complexity around integration of numerous technologies, applications and business processes.

Chubb & Son, Inc., Warren, NJ 7/01-8/07

Area Optimization Leader, Project Manager, Team Manager

Had the role as Area Optimization Leader, Program/Project Manager, and a Team Manager. An Area Optimization Leader keeps the Home Office Service Organization staff focused on the agreed upon Service Organization standards, while remaining alert to areas process improvement opportunities. This requires a proactive approach to methodology, not simply a “policing” approach. Project Managed an Enterprise Wide Insurance Application.

Managed a team of ~4 people who work on various projects for our department.

Developed a Communication Strategy for the Organization.

Introduced and utilized new technologies such as Wikis and Weblogs (BLOGS) for Colloboration. Managed SAS70/Sox Compliance Projects.

Program/Project managed numerous projects (Reporting Projects, Infrastructure Projects).

Lucent Technologies, NJ 6/97-7/01

Web Developer/Manager

Senior Webmaster/Technology Manager - Joined Lucent out of college and was thrown into a project termed “The Opportunity Room”. My responsibilities included design, analysis and development of a client/server data visualization process, which generated graphical reports and charts using Excel, VBA and Oracle stored procedures. These reports were delivered to top executives within the company, as well as its working Customer Teams. Also had the responsibility of all intranet/internet needs for a start-up business inside of Lucent. I work very close with the senior managers in defining the web strategy. I manage a small group of consultants that are focused on web based business applications.

Member of the eLucent Team, which is defining Lucent’s web strategy for the future

Worked on web-based marketing programs

Worked very close with the executives on this project to provide results quickly and effectively

Our Team was recognized by Richard A. McGinn (CEO Lucent) and Henry Schatt for being part of a high performance, breakthrough team. Our team was one of 6 that were recognized across all of Lucent.

Our Team was also presented with an award for outstanding accomplishments on the security platform that we developed, along with all of the hard work that was put into the Opportunity Room to help close a huge gap for North America.

Lucent Grows Award - Received the prestigious Lucent Grows Award from the CEO of Lucent Technologies for contributions to the success of the Opportunity Room in reducing Lucent Technologies' sales gap by approx. 30m dollars to close out calendar year 1997

Education

Stevens Institute of Technology, Hoboken, NJ

Master of Science in Information Systems (MSIS), 3.9 GPA, 2006

The College of Saint Rose, Albany, NY

B.S. Information Systems

Linkedin Profile

www.linkedin.com/in/johnekochis/

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