Customer Service Supply Chain
Resume:
Address: **** *** ***** ******* *****, FL E-mail: ***.**********@*****.*** Phone: 774-***-****
Education
University of Massachusetts Dartmouth North Dartmouth, MA
Bachelor of Science in Operations Management September 2006-May 2010
Experience
Hollander Sleep Products Boca Raton, FL
Customer Service Analyst June 2016 – Present
Managed $50MM in annual sales with a 97% On Time Shipping across all Close Out customers.
Analyze daily Sales Orders against Production Capacity.
Add value for customers by building relationships and trust through customer interactions and solicit customer feedback to improve service.
Work closely with Planning and directly with the Production Plants as needed to ensure orders are prioritized correctly and production is scheduled with adequate lead time.
The Cumberland Gulf Group Framingham, MA
Sourcing Analyst April 2014-February 2016
Collaborate with key stakeholders to provide the best strategic procurement practices, minimize risk, and ensure contracts are in the best interest of the company.
Develop and implement sourcing strategies for a wide range of products and services, purchased capital, and equipment.
Lead the development and execution of spend category project management strategies to drive cost savings and efficiencies.
Identify opportunities to adjust current processes and spend for efficiencies and cost savings, engaging the appropriate stake holders throughout.
Identify new sourcing opportunities through spend analysis and leverage non contract spend.
Cameron International Millbury, MA
Buyer / Supply Chain Super User March 2012-April 2014
Responsible for all aspects of purchasing, including vendor sourcing, selection, negotiations, subcontracting and evaluation.
Create a detailed process to reduce inventory investment by utilizing slow moving inventory currently held against our Profit & Loss Statement.
Develop and implement new purchasing strategies to deliver ongoing cost reductions, value added opportunities and process simplification.
Promote, maintain and foster professional business relationships with vendors ensuring open and knowledgeable communication.
Implement new safety stock calculations to ensure proper inventory investment
Ongoing commitment to learning, testing and instilling proper working knowledge of Optimus to End Users.
Selected to serve as the Supply Chain Functional Lead during Live Demonstrations at the Coraopolis, PA Facility as well as the Millbury, MA Facility.
Dennis Sullivan & Associates (Estate Planning & Wealth Management) Wellesley, MA
Assistant Client Services Coordinator September 2011-March 2012
Philips Lightolier Fall River, MA
Supply Chain Analyst July2010-September 2011
Responsible for managing the operations flow of finished goods material from order entry through conversion to delivery to the customer.
Product “ownership” for the entire Planning, Scheduling, Purchasing, Engineering and Order fulfillment process. As such, coordinates with Customer Service, Sales, Engineering and Production personnel to evaluate, plan and schedule the assembly for Lytecaster product line.
Manage inventory levels at our six distribution centers across the United States.
Transact alternate/added operations as necessary and process DMR’s based on ISO procedures
A part of team assigned to create and implement lean manufacturing for Downlight Fixtures. The implementation has led to increased employee production (8%), as well as more efficient product flow.
Responsible for the procurement of raw and finished goods. Utilized both Just-In-Time Management and Forecasting to procure materials depending on volume of the fixture.
Analytical & Distinctive Skills
ERP Software Microsoft Excel Production Planning Business Analytics
Inventory Management MRP/MPS Six Sigma Innovative Thinker
Forecasting ISO Procedures Lean Manufacturing Supplier Management
Kaizen Implementation Supply Chain Management Procurement Cost Reduction
Contract Negotiation Risk Management Spend Analysis Project Management
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