Manager Management

Melissa Campbell

***** ******** *****, ********* ** 28278

Cell: 704-***-**** - *******@*****.***

Objective

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to

communicate effectively with technology, executive, and business audiences.

Skills

Strategic planning Team building

Procedure development Relationship building

Analytical Flexible

Process improvement strategies Dedicated

Accomplishments

Improved department efficiency through implementation of strategic workflow and process improvements.

Experience

Portfolio Monitoring Admin Manager - Vice President

January 2010 to Current

Bank of America Charlotte, NC

Leads the team in the delivery of superior client service while also maintaining the integrity of various credit

databases.

Leads and actively participates in projects as a result of evolving businesses and creation of necessary

efficiencies.

Monitors and assists in resolution of various exceptions and ensures that activities comply with internal

and external bank audit/control requirements

Coaches and mentors 17+ staff members by offering constructive feedback and taking interest in their

long-term career growth.

Offers feedback to executive-level management on the effectiveness of strategies and project initiatives.

Agency Services - Credit Services Representative

July 2007 to January 2010

Bank of America Charlotte, NC

Maintained a portfolio of syndicated credit products for the Credit Services team within Global Corporate

and Investment Banking

Served as direct point of contact to borrowers, investors, Agency Management Officers & Portfolio

Management Administrators for account servicing activities

Interpreted Credit Agreement documentation to determine allowance of requested transactions and

ensures that all conditions of each request have been met before authorizing and/or performing credit

transactions

Operations Manager

September 2006 to July 2007

CitiFinancial Charlotte, NC

Planned, organized and implemented effective training activities for the Lien Release Department to

achieve daily, monthly and annual performance objectives

Implemented departmental policies and procedures through Managerial Self Assessment. Developed

detailed operating procedures, systems modifications, management reports and analysis to enhance and

improve workflow efficiencies

Assisted in budget and expense preparation through effective control and invoice analysis and

management

Loan Administration Process Manager - Vice President

January 2004 to June 2006

Bank of America Charlotte, NC

Managed staff of Loan Closers, Post Closers and Servicing Analysts Support from Commercial and

Consumer Portfolios

Responsible for all loan closing activities involving documentation preparation, engaging of clients and

attorneys for Commercial Real Estate transactions, participated and syndicated loans and stand-by letters

of credit

Developed new policies and procedures as they relate to loan documentation issues

Partnered and consulted with Risk Management and In-House Legal Counsel to ensure mitigation of credit

risk

Education and Training

Bachelor of Science : Business Management

Limestone College Gaffney, SC, USA

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