Customer Service Manager

JONATHAN PATRICK BISER

Springfield, VA M: +1-202-***-**** E: *****.*****@*****.***

“To assume a role that capitalizes on my 15 years of my excellent customer service and management skills.”

PROFESSIONAL PROFILE

Over 15 years combined experience in customer service, retail and management

Superb organizational skills – Ability to prioritize, multi-task, lead, direct, and solve problems effectively

Strong verbal communication skills for dealing effectively with all types of personalities

Highly trained in sales tactics and marketing strategies

Proficient computing/data entry skills (e.g. Microsoft Office)

WORK HISTORY

EXPERIENCE MANAGER

AMERICAN GIRL

March 2016 –Present

Vienna VA www.mattel.com

Directly responsible for all customer service & retention – Listened closely to customer’s needs & determined best possible response, solution & resolved to customer's satisfaction

Worked directly with Senior leadership on new initiatives to improve customer experience

Planned, coordinated and executed store events - Managed all sort of the event operations – The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements

Negotiated and managed contracts with charities, hotels, schools & businesses

Lead the team effectively to ensure all key sale floor zones are covered while associates are engaging the customers

BARTENDER/TRAINER

TGI Fridays

July 2005 – October 2012 returned July 2015 - present

Springfield VA www.tgifridays.com

Utilize high levels of energy and superior multitasking abilities to meet demand in high volume bar

Responsible for training and development of bartenders with proper attention to detail and policy

Maintain Inventory control to keep cost low and insure exceptional cleanliness

Ensure safety and A+ customer service of 200+ guests bar and checking proper identification

Communicate well and use strong interpersonal skills to build positive relationships with guest and coworkers

GENERAL MANAGER

GameStop INC

September 2012 – November 2014

Alexandria VA www.gamestop.com

Ranked top 10% in overall company performance nationwide

Reached sales quotas consistently from multiple store locations/assignments

Succeeded in several cross promotions with stores, making flyers and displays using creative talents

Managed inventory levels effectively (ordering, receiving, price changes, handling damaged products, etc.)

Supervised store operations, including safety, security, banking and profit/loss

Involved with human resources, specifically recruiting, performance evaluations and scheduling

Inspired sales staff to develop and implement special promotions and events

Directed sales floor activities, assisted customers and addressed customer concerns

SECURITY CONSULTANT

Frontpoint® Security Solutions

December 2014 – June 2015

Vienna, VA www.frontpointsecurity.com

Received phone calls and handled product/service inquiries from valued customers

Collaborated with customers to identify their needs and ultimately close sales

Encoded customer information into the company database while upholding trust and confidentiality

Met sales quotas and targets persistently

EDUCATION

Technology Retraining Internship Program I Northern Virginia Community College I Annandale, VA (2005)

High School Diploma I Edgerton Academy (Home School) I Springfield, VA (2001)

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