Manager Sales

Waleed Abdelrehim

** ***** **., ******* ****, NJ 07407 973-***-**** **********.******@*****.***

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

FURNITURE DIRECT, Jersey City, NJ June 2013 - Present

Business Manager

Analyze sales trends weekly and develop strategies to increase revenue and business growth

Assign product price points to effectively reflect appropriate revenue in accordance to the consumer demographic and sales trends

Manage supply chain to ensure consumer merchandise is available as required

Vendor management and procurement of merchandise to meet the demographic area needs

Manage associates and delegate tasks to ensure daily responsibilities and monthly business goals are effectively met

Provide financing options to consumers and ensure streamlining of loan documents by the finance team

oConsistently exceed monthly sales goals of $40,000 by 15%

BANK OF AMERICA, Newark, NJ December 2012 - May 2013

Mortgage Servicing Specialist, Home Retention Division

Managed a portfolio of high risk accounts in government sponsored mortgage division; Responsibilities include mitigating the organization’s potential losses by executing an array of repayment solutions to assist each customer with curing their delinquency

Offered financial counseling to customers to assist in alleviating their revolving debts when appropriate

Adhered to all investor laws, regulations and requirements including but not limited to FHA, VA, and Ginnie Mae loans

In depth understanding of governing rules/regulations as well as the implication of processes within the department and other divisions in the firm

Foreclosure Specialist, Foreclosure Referral Department March 2012 - December 2012

Performed loan reviews to ensure federal, state, and investor guidelines are met prior to approving loans for foreclosure

Corresponded with attorneys to obtain status of loans in active litigation

Maintained and adhered to internal operational controls and ensured company standards were met

Ensured quality service, effective and efficient operations support for foreclosure review committee and other assigned internal business partners and/or external clients

Assisted management with daily tasks, such as developing associates and serving as a peer mentor to develop peers’ skill set

oReceived Top Performer and Leadership Awards for maintaining accurate foreclosure approval decision rates

Internal Recovery Senior Account Manager, Recovery and Risk Operations June 2010-March 2012

Managed and liquidated balances on post charge-off Consumer Lending, Consumer Credit Card and Business Credit Cards

Achieved and exceeded monthly liquidation rate goals of 20% and higher in a portfolio of loans

Participated in group, site and regional listening sessions, ensured appropriate call quality and FDCPA adherence

Contributed Best Demonstrated Practices to associates to speed development to exceed departmental goals

oReceived corporate certification in Customer Treatment, Anti-Money Laundering, Information Protection, Operational Risk Awareness, Business Continuity, Records Management and Card Act

oAchieved and exceeded monthly liquidation rate goals of 20% and higher in a portfolio of loans

Risk Operations Senior Account Manager, Global Card Services September 2002 - June 2010

Protected Bank of America's assets and prevented high default rates by executing an array of skip tracing, settlement negotiating and repayment solutions to assist each customer

Received certification for Card Transparency, Regulation B-Equal Credit Opportunity Act, and Code of Ethics

Selected by upper management to be part of a specialty unit to mitigate losses on portfolios of high risk accounts

oDeveloped and implemented strategies to achieve monthly loss mitigation goals of 30% or higher

oNamed “All Star” associate consecutively for being a top performer

EDUCATION

B.S., Finance, Rutgers University, Newark, NJ

CORE COMPETENCIES

Consumer Budget Analysis

Consumer Sales

Loss Prevention Workstation

Microsoft Office Suites

Loan Management

Loan Admin Mortgage Portal

Fostering Teamwork

Soft Skills

Fast Data Web

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