Customer Service Professional Experience
Resume:
Carmel Wright
**** ********** *****, ******, ** *3838
******.******@*****.***
OBJECTIVE
Seeking a Career with a progressive organization where I can utilize my skills, knowledge and experience in customer service in a challenging role that allows for advancement and growth.
PROFESSIONAL EXPERIENCE
2014 TO 2015 ~ LAKELAND SPINE CENTER
Physical Therapist Aide
Ultrasounds, Body Massage
Prepares treatment room for patient by following prescribed procedures and protocols.
Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
Provides information to patients by answering questions and requests; allaying fears.
Helps treat patients by applying heat packs; paraffin dips; assisting patients into whirlpool; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
Educates patients by demonstrating proper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
2006 to 2013 ~ LAKE WALES MEDICAL CENTER
Physical Therapist Aide
As a Physical Therapy Aide, I Prepared patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures. Helps treat patients by applying heat packs; paraffin dips; assisting patients into whirlpool; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
2013 to 2014 ~ WATER’S EDGE OF LAKE WALES2013 to 2014 ~ CERTIFIED NURSING ASSISTANT (CNA)
As a CNA, I provided quality care which included cooking, cleaning, personal care and assistance with errands and shopping. Personal hygiene, providing comfort & Vital sign monitoring.
2004 to 2006 ~ WINTER HAVEN HOSPITAL ~ BREAST CANCER SPECIALIST
Greets patients, gathers patient demographics, occupational, educational and financial information. I am also responsible for data entry (registration), encounter tickets, Media strip, collection & posting payments, posting procedures, balancing end of day activities.
2000 to 2003 ~ LAKE WALES MEDICAL CENTER
Medical Records Clerk
Prepares and maintains patient charts in an orderly, efficient and professional manner and in accordance with HIPPA guidelines. I also prepare legal requests and Subpoenas for court; process disability claims; DCF cases; mail; faxes; release of records and answering calls from clinical staff pertaining to medical records
EDUCATION & CERTIFICATIONS
1984 to 1987 ~ Lake Wales High School ~ Lake Wales, FL ~ Diploma
2013 to Present ~ Polk State College ~Lake Wales, FL ~ Associate Degree
2015 - 2016 ~ CNA Certified~ Tampa, FL
REFERENCES
Lesia Williams 352-***-****• Friend
Marie Enriquez 863-***-**** • Friend and Co-worker
Sarah Joiner 863-***-**** • Friend
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