Information Technology Quality Control

Curriculum Vitae

Of

Nthabiseng Makibiti Caroline Kodisang

PERSONAL INFORMATION

NAME: Nthabiseng Makibiti Caroline Kodisang

SURNAME: Kodisang

Date of Birth: 23 November 1984

IDENTITY NUMBER: 841**********

ADDRESS: 768 Ottawa Lane

Reedville

Springs

MOBILE: 063*******

EMAIL: *********@*****.***

GENDER: Female

RACE: African

MARITAL STATUS: Single

LANGUAGE: English, Setswana, Zulu, Xhosa

EDUCATION

INSTITUTION: Kenneth Masekela Secondary School

Grade: (12/matric) Graduated: 2002

Subjects: English

Afrikaans

Setswana

Business economics

Economics

Accounting

Institution Ekurhuleni East College

Year 2005

Course Travel and Tourism

Certificate obtained N4 National certificate

Subjects passed Travel office procedures

Travel services

Communication

Tourist Destination

Certificate obtained N5 National certificate

Subjects passed Travel office procedures

Travel services

Communication

Tourist Destination

Skills Acquired

Found competent for regulatory examination RE 5 in 2015

Personal Profile

Reliable, loyal, dedicated person who strives for success. I work well under pressure

And always meet deadlines.

2014: Administrative officer

Current Portfolio

My daily duties at the inbound and outbound contact centre include: Resolving queries, data capturing, administration, financial liaison, filling, copying, emailing, telephone quality check, manual quality check and customer servicing:

Capturing onto QMS information technology management system on a daily basis, new applications amendments and claims

Copying and filling of all applications and supporting documentation.

Expectancy of deliverables as services consultant on behalf of Moso Consulting Services and their various client base:

100% Product Knowledge Required in line of the following medical aid schemes, by attending all training sessions throughout the year and also annual product launches conducted by various medical aid schemes.

Scope of work via contact centre

-Fulfilling a consulting service to employees and pensioners through call centre

-Assisting members with membership administration support

-The provision of an advisory service to the company in the area of utilization of benefits through the call centre and also for walk in clientele

-Provide payroll with copies of completed application from on a control spreadsheet

-Ensuring that new amendments and applications are correctly completed

-Dealing with the query tracking of membership to facilitate the delivery of cards with proper record keeping on the QMS internal.

-We also render member education to clients telephonically.

-Advice members on appropriate and suitable option within scheme of choice depending on affordability, member’s health state and level of benefits to establish which option will best meet client need

-Render an effective support services whilst at the office such as claims, general queries, card collections and deliveries.

-Providing feedback to member’s within 48hours

-Conducting courtesy calls

Company Comair (Learnership)

Period 2007

Position Cabin Crew

Main responsibilities

The cabin crew then has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the overhead cabins. Once all the passengers are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for take-off.

During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.

In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.

At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight. For instance; duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.

Company: Moso Consulting Services

Period December 2007 – May 2008

Position Data Capturer

Duties:

Data capturing and system update

Quality control of new business application forms

Electronic submission of new business

Submission of client cancellations of membership letters to different schemes

Filling of office records

Period June 2008 to August 2010

Position Call Centre Agent

Duties:

Give medical aid advice to potential clients/members

Provide client with product information

Handling of medical aid queries

New business application forms follow-up with schemes

Quality control of new business application forms

Logging and resolving of client queries on system

Data capturing and system update

Follow-up on member queries with different schemes and give feedback

Courtesy calls/Emails

Company: SAA Merchants: Voyager Call Centre

Period: September 2013- February 2014

-Create a booking on Amadeus

-Checking availability on star alliance partners with SAA

-Send a booking to ticketing

References

Name: Tshepo Baugh

Occupation: Team leader

Contact number: 011-***-****

Name: Tshidi Thanjekwayo

Occupation: Manager

Contact Number: 011-***-****/076*******

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