Customer Service Technician

JoJuan A. Teel

**** ******* *****, *******, ***** Carolina 27610

***********@*****.*** •919-***-****

Objective

Courteous and prompt Service Technician seeking a position within a company that will utilize my troubleshooting experience and manual labor skills to expand the company’s cliental. Goal is provide exceptional customer service and maintain a safe work environment.

Work Experience

OnTrak Garage Doors Raleigh, North Carolina

Commercial Service Technician – January, 2010 through April, 2017

Responds to assignments and tasks directed by Service Manager.

Review Work Order information for accuracy and completeness before parting warehouse to consumer’s location.

Ensure delivery truck is fueled, serviced, cleaned and ready for operation prior to beginning of workday.

Notify Service Manger of any required repairs when detected.

Acting as primary representative for customer to answer any questions, directives or problem resolution.

Read instruction manuals thoroughly to assure all products are installed accurately.

Proper door installations and affix safety and maintenance stickers to doors.

Confirm track alignment, track adjustments, leveling and operator arms are at adequate settings to ensure proper safety requirements and to assure no mechanical malfunctions.

Accurately record all Work Order information, date and time spent to complete assignment and additional task that may require return to site to complete assignment.

Keep inventory of all products, brands, tools and miscellaneous stock to assure accuracy when placing order of items that fall below warehouse preferred stock count.

Ensure warehouse is clean and aisles are free from obstructions to adhere to all safety regulations.

Knowledge of door and operator maintenance skills.

Perform a variety of secondary support task such as: Verify all lifts and trailers are properly secured, batteries charged, available and operational whenever needed.

Clean Finish Janitorial Raleigh, North Carolina

Commercial Floor Technician – May, 2005 through January, 2010

Sweep and mop rooms, corridors and waiting areas and clean and disinfect surfaces such as floors and counters.

Empty trash receptacles and ensure that they are cleaned properly from the inside.

Dust and polish furniture and make sure that all carpets and curtains are vacuumed or shampooed on a periodic basis.

Make minor adjustments and repairs such as changing bulbs or repairing wires.

Wash bathrooms and ensure that they are disinfected on a periodic basis.

Clean windows, glass partitions and mirrors by using soapy water and sponges.

Restore building interiors using commercial cleaning equipment.

Move heavy furniture around to ensure that hard to reach placed are properly cleaned.

Take stock of cleaning and sanitizing supplies and manage correlating inventory.

Monitor building security and perform lockdown procedures.

Report any signs of vandalism or break-in and assist in investigating security issues.

Mow and trim lawns and assist in shaping shrubs using gardening tools.

Clean parking areas and walkways and remove any hazardous materials and debris.

Remove snow from sidewalks and paring areas and erect warning signs to alert drivers of slippery surfaces.

Set up and remove decorations and scaffolding to prepare facilities for events such as meetings and banquets.

Education

Wake Tech Raleigh, North Carolina

May 2007 Associates Degree- Major: Human Services

Dean list

GPA-3.74

Broughton High School Raleigh North Carolina

May 1995 Diploma-General Studies

Certifications

Certified Forklift Driver

Contact this candidate