communications/ soft skills/voice and accent trainer cum faculty

RESUME

PERSONAL

NAME ANIRBAN BHOWMICK

FATHER’S NAME SRI KARUNA KETAN BHOWMICK

DATE OF BIRTH 15TH OCTOBER, 1974

ADDRESS **/* ********* **** (NORTH)

P.O. GARIA

CITY KOLKATA

PINCODE 700084

PHONE NO. (RESIDENCE) +91-033-********/ 983*******/ 824*******

E-MAIL ADDRESS ******************@*****.***

OBJECTIVE

To work in an organization where my experience and skills can be utilized to the fullest extent.

ACADEMIC

INSTITUTION AFFILIATION EXAMINATION YEAR DIVISION

Institute of Modern

Management

S.C.T.E Adv.Cert. Bus.Mgmt. 1999 2nd

Prafulla Chandra

College

C.U. B.Com 1997 2nd

Prafulla Chandra

College

W.B.C.H.S.E Higher Secondary 1995 P

South Point High

School

W.B.B.S.E Madhyamik 1993 2nd

TECHNICAL

Completed a diploma course in financial accounting from Brainware Computer Academy in 1997.

Completed a diploma course in C, C++ & Linux from SSI Ltd. in 2001. Cont...

DETAILS OF WORK EXPERIENCE

Working at Gandhi Institute of Hotel Management as Faculty from September 2016 till date.

Worked at Opton Infocom Pvt. Ltd. as Trainer from July’2014 till October’2015. Job Responsibilities included

Conduct induction training for newly hired trainees.

Conduct process training for all the training batches.

Assessment of the performances of individual trainees.

Take care of the grievances of the trainees.

Barge calls and give regular feedbacks to the agents and the on job trainees. Worked “Indian Institute of Hotel Management” from December 2012 till date June 2014 “Communications Faculty”.

Job Responsibilities included

Conduct Communications classes for Hotel Management and MBA students.

Take care of other subjects like Marketing, Accountancy and Human Resources.

Look after regular admissions.

Take care of student grievances.

Issuing Certificates

Worked at “Zeal IT Solutions Pvt.” Joining as “Voice and Accent Trainer” on February 2010 and got promoted as “Assistant Manager- Training” on March 2011 and worked till December 2012.

Job Responsibilities included

Recruitment of agents

Induction Training

Voice andAccent Training

Product and Process training related to Tech Support, Website selling,

Debt management process and Intelico Telecom process

Soft Skills Training

Regular feedback sessions for the agents

Cont...

Worked at “Ardent Collaborations” as Soft Skills trainer since February 2009 till January 2010 and conducted Soft Skills classes under “Industry Orientation Program”for employability enhancement at colleges like Birbhum Institute of Engineering andTechnology, Bankura Unnayani Institute of Engineering, Techno India group of Colleges, JIS group of colleges and others. Job Responsibilities included

Visiting the leading Engineering and MBA colleges

Impart Training on Soft Skills (modules included- Communications Training, Personality Development Training, Body Language, Assertiveness, Analytical skills, Brain Teasers and Teamwork etc.)

Prepare reports on Training assignments

Take care of the admissions for the Vocational Training courses

Issuance of certificates to the candidates

Worked at “Orion Edutech Pvt. Ltd.” as Faculty from May 2008 till January 2009. Job Responsibilities included

Impart Training on English Grammar

Soft Skills Training (modules included- Communications Training, Personality Development Training, Body Language, Corporate Culture, GD, JAM sessions, Extempore and Preparing for Interview etc.)

Maintain 100% placement for each batch

Worked at “IBM Daksh Business Process Services Pvt. Ltd.” as Senior Executive – Operations from September 2005 till April 2008.

Job Responsibilities included

Taking inbound calls

Take care of escalated calls

Maintain the daily and weekly report of self performance

Guide the NHTs

Worked at “Abhi Trade and Credit Private Limited” (Commercial Point, 79 Lenin Sarani, Room 411A, Kolkata-700013, Phone: 2451880.) from January 1998 to December 2001 as “Office Assistant cum Cashier”.

Cont...

HOBBIES

Debating

Quizzing

Listening to music

Net Surfing

Reading Newspapers

Content Writing

Blog Writing

NATIONALITY

Indian

PASSPORT NUMBER

L4069394

PAN NUMBER

ANVPB5931B

REFERENCES

Will be available upon request

I do hereby confirm that all the information furnished above is true to the best of my knowledge.

(ANIRBAN BHOWMICK) Date:

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