Customer Service Manager
Resume:
Katie B. Roberson
Tallahassee, FL 32310
Phone: 850-***-****
Alt Phone: 850-***-****
*************@*****.***
Objective
To obtain a position that will utilize my skills and also has room to grow.
Ability Summary
I am proficient with computers and with the programs and software below.
Microsoft Outlook;
Microsoft Word;
Microsoft Access;
Microsoft Excel;
Traverse Accounting Software;
Jantek;
Others not listed.
Employment History
Operations Manager; Goodwill Industries Big Bend, Inc., 300 Mabry Street, Tallahassee, FL
06/2016-Current
• Assist VP in day to day operations
• Customer Service
• Verify Invoices
• All Purchase orders
• New Hires
• Employee Schedules
• Coordinate home pickups
• Manage others
Insane Hydrographics: -Owner; 3427 Whipporwill Drive, Tallahassee, FL
03/2015-Current
• Prepping, painting, dipping items for processing
• Customer Service
• Sales
Payroll Manager; Goodwill Industries Big Bend, Inc., 300 Mabry Street, Tallahassee, FL
04/2011 – 03/2015
• Perform account receivables, payables and payroll tasks as assigned;
• Assist with bank reconciliations;
• Maintain vendor list and set up new accounts as approved and necessary;
• Maintain accounting records for multiple companies & federal grants;
• Perform administrative duties (i.e., filing, recordkeeping, preparing correspondence, making phone calls, conducting research, etc.);
• Participate in staff meetings and training, as required;
• Cross-training in all areas (receivables, payables, payroll);
• Maintain strict confidentiality regarding all matters concerning the organization;
• Perform other duties as assigned.
Studio Manager/Photographer; Olan Mills Portrait, 2415 North Monroe Street, Tallahassee, FL
11/2008 - 05/2011
Provide excellent customer service.
Being very creative and take pictures of individuals and groups.
Set up props and pose clients.
Set up equipment, keep records collect money, train new employees, bank deposits.
Manage others
Insert Operator; CSG System, 509 Commerce Blvd., Crawfordville, FL
01/2007 - 05/2008
Machine set-up, operation of machines and complete required documentation.
Process client statements, computer letters and past due notices.
Adhere to quality and department standards.
Process mail according to postal regulations.
Perform back-up duties as team captain.
Education and Training
Tallahassee Community College -Accounting Fundamentals Certificate 02/2013
Wakulla Educational- High School Diploma 05/2001
MindLeaders Certificates of Mastery awarded for;
oQuickBooks 2004
oManaging Within the Law - Drug and Alcohol Abuse in the Workplace
oManaging Within the Law - Family and Medical Leave Act as of 2009
oCommunication in the Workplace - The People Styles Model
oOutlook 2003 to 2010 Upgrade - What's New in Outlook 2010
oExcel 2010 MOS - Becoming Familiar with Excel
oGrammar - Fundamental Sentence Structures
oBusiness Ethics - Everyday Ethical Delemmas
oBusiness Ethics - What You Don't Know Can Hurt You
oInformation Technology Assistant
This was OCP A, in which I received a completion certificate, while I was in school for Accounting Operations.
Detailed References
Lisa Land, VP
Goodwill Industries Big Bend, Inc
300 MABRY STREET
TALLAHASSEE, FL 32304
850-***-**** Ext. 141
Business reference I’ve known for 7year(s).
Ethel Jefferson, Administrative Assistant
City of St. Marks
788 Port Leon Dr.
St. Marks, FL 32355
Business reference I’ve known for 11 year(s).
Shannon Harper, VP of Accounting
Goodwill Industries Big Bend, Inc
300 MABRY STREET
TALLAHASSEE, FL 32304
850-***-**** Ext. 106
Business reference I’ve known for 6 year(s).
Lucretia Sanders, Property Appraiser
Leon County Property Appraisers
Tallahassee, FL
Personal reference I’ve known for 23 year(s).
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