Customer Service Sales

AMIT GULATI

Mobile: +91-981******* ************@*****.***

PERSONAL DETAILS DOB: 1st April 1984, ADDRESS: A/3-15, Sector-8, Rohini, New Delhi-110085. PROFESSIONAL SYNOPSIS

Currently working as a Customer Relationship Associate, supporting International Marketing and Exports in “Disposafe Health and Life Care Limited”.

Core responsibility includes handling Customer queries via emails or voice calls and ensures enhanced Customer Experience. Handling clientele of Eastern European, North & West African and South East Asia Countries.

Responsible for handling in-house CRM and ERP software’s for maintaining Export Documentation in coordination with inter-departments.

Having approximately 11 month of experience in operations, coordination, export record maintenance and filling.

Possess an overall work experience of 15 years

EXPERIENCE 15 Years

Disposafe Health and Life Care Limited Delhi, India, May’ 2016 - Present Working as Customer Relationship Associate, supporting International Marketing and Exports of medical devices. Roles

Customer Relationship:

Handles incoming calls and emails from existing or prospective clients.

Accurately captures customer information.

Arranging client visits to manufacturing unit.

International Marketing and Exports

Preparing Quotations, handling client’s queries, maintaining daily records in CRM.

Handling ERP (FINSYS), to prepare Proforma Invoice, Sales Order and Work Orders.

Export Shipments Documentations and coordinate with logistic department or freight forwarders for arranging shipments and respective documents.

Coordinate with PPC (Production Planning), Quality Assurance, Quality Checks and Logistics departments to arrange documentations.

Additional Responsibilities:

Plan and execute website content and latest images (www.disposafe.com), taking care of performance of all digital marketing campaigns. Collaborate with SEO agencies and other vendor partners to optimize user experience. The Vaish Co-operative Commercial Bank Ltd. Delhi, India, August’ 2014 – April’ 2016 Worked as a Special Assistant (Clerk) and Customer Relationship Associate. Roles

Customer Relationship:

Day to Day banking activities and handling of customer queries

Providing loan assistance or settlement guidance to loan account holders Special Assistant to CEO:

Preparing reports for CEO review

Provide assistance in RBI reports and Compliance adherence reports for auditors or taxation Additional Responsibilities:

Liaison with customer service of V-Soft technologies, Hyderabad with regards to dedicated Core Banking Software issues or technical support.

Creative Weblink Solution Delhi, India, February’ 2010 – April’ 2014

I have worked as Sr. Business Development Officer.

Developing new sales relationships to increase business volume and add new clients while retaining existing ones.

Collecting and analyzing the data for prospective clients received from sources like Tele sales executives, Just dial or India Mart.

According to client’s project, make the proposal and plan the project for further designing and development stage. Also assigning the project to team members, according to their skills and ability.

Coordinate with clients for project requirements and responding to concerned team members and ensure delivery of quality Service.

Provide project status reports on day to day basis, so that we can match up the accurate client’s project requirement and deliver the project within stipulated timeframe.

Info Network Management Co. Pvt. Ltd. Delhi, India, March’ 2009 – December’ 2009

Worked as Business Development Executive, marketing of Yahoo’s web products.

Receive details for leads of prospective clients from Tele sales executives to increase business volume and meet monthly sales targets.

Handling technical training/demo to clients regarding Yahoo’s web products. Vaid Raaj Prakashan Pvt. Ltd. Delhi, India, May’ 2002 – February’ 2009

Responsible for Billing and Account keeping

Managing Distributors and Dealers

Ensure timely delivery or circulation of Magazine

Responsible for generating advertisement business for the magazine EDUCATION

CERTIFICATIONS/ EXTRA CURRICULAR

Certify in “IT Fundamental and RDBMS, OOPS Using C#” March’2010 from NIIT

Certify in “CBP, CRM, XML & ADO.NET, Analyzing & Presenting Business Data with Excel & SharePoint” March’2010 from NIIT

Certify in “Introduction To Microsoft Silverlight” February’ 2009 From NIIT

Three Month Digital Marketing by Udit Khanna, September’ 2014 from Expert Training Institute (expert-seo-training- institute.in)

SKILLS

Good written and verbal communications skills

Ability to integrate rapidly with an existing team

Good personal organizational skills

Ability to interact with individuals at all levels of the organization

Strong commitment to customer service and Decision quality. Amit Gulati

Date:

Degree Institution

B.A. (Pass) Shobhit University (2013)

XII (12th) CBSE Board, Delhi (2003)

X (10th) CBSE Board, Delhi (2000)

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