Customer Service Representative
Resume:
Tina Johnson
*********@*****.***
SUMMARY OF QUALIFICATIONS:
● 4+ years of solid healthcare call center experience
● Strong background in high-volume calls and dealing with patients and medical staff
● Proficient with Microsoft Office applications
● Exceptional customer service, communication and typing skills PROFESSIONAL EXPERIENCE:
TriWest Kansas City, MO Dec 2016- Mar 2017
Patient Service Representative
● M edical coding and billing
● Handled 30 - 50 calls per day
● Appointed and verified veteran Dr. appointments
● Trained and certified in HIPAA standards
Quest Diagnostics Lenexa, KS Oct 2013 – Nov 2016
Customer Service Representative
● Handled 150 – 200 calls per day
● Scheduled appointments for patients
● Processed inbound and outbound calls from Doctor’s offices and healthcare facilities
● Entered patient information into QLS system
Delmar Gardens of Overland Park Overland Park, KS Jan 2009 – Oct 2013 Activity Assistant
● Assisted residents with their daily activities
● Provided entertainment and companionship to residents University of Kansas Hospital Kansas City, KS Sep 2007 – Jul 2008 Pharmacy Technician
● Scheduled appointments and billed through Medical Manager
● Assisted with compound mixture
● Performed data entry and stocked shelves
EDUCATION:
Wright Business School Overland Park, KS Jun 2005
Medical Assistant Diploma
Wyandotte High School Kansas City, KS May 2001
High School Diploma
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