Manager Customer Service

Marcin Kuczynski

**** ****** ****** ****** ****, MI • 586-***-**** • ********@*****.***

Program Manager with more than 9 years of Product Support, Project Planning and Business experience for multibillion-dollar companies such as Chrysler and Oshkosh Corporation seeking a new opportunity. Extensive experience managing project, operations and leading strategic business initiatives that help organizations enhance positioning with businesses, employees and clients. Well-developed skills collaborating with cross-functional teams, creating project plans, developing relationships, process improvement across functional areas, performing exceptional customer service and delivering content for a variety of different subjects. A dedicated leader with exceptional written and verbal communication skills and a proven track record of success for creating and delivering strategies that lead to increased product quality, cost reductions, increased sales, communication effectiveness, enhancing team capabilities and safety. Areas of expertise include electrical, operational efficiency improvements and problem solving.

Education

OAKLAND UNIVERSITY, Rochester, MI

Bachelor of Science in Electrical Engineering, 2007

Master of Science in Engineering Management, 2011

Professional Experience

OSHKOSH CORPORATION - DEFENSE Warren, MI

Business Development Senior Manager January 2017 – Present

Connecting people to problem solve solutions to create long term value.

Product Support Manager FMTV and Troubleshooting Manager July 2015 – January 2017

Additional responsibility as troubleshooting manager for the Oshkosh Defense Fleet.

Manage process creation of instructional tasks based on data that efficiently and effectively resolve all faults that could occur on all Oshkosh Defense vehicles.

Product Support Manager FMTV and FHTV Fleets August 2014 – July 2015

Customer liaison to aftermarket services which include Warranty, Technical Publications, Logistics Support Analysis, Aftermarket Operations, parts, training and Field Support.

Responsible for creating a comprehensive product support strategy while conducting appropriate cost analyses to validate strategy.

High level of communication with external customer and internal processes to adjust performance requirements for optimized support solutions.

Successful track record of motivating, training and leading cross-functional teams to achieve operational goals.

Product Support Engineering Program Manager FMTV October 2012 – August 2014

Responsible for cost, schedule and performance of all publication related deliveries of work directives for all FMTV products.

Engaged in leading the delivery of on time and within budget, the total package of services and documents exceeding customer expectations.

Implemented new process of training manual development that has captured a 36% average in reduction of schedule to completion of work while increasing quality and reducing cost. Further efforts on-going to reduce numbers.

ILS Project Leader January 2011 – October 2012

Responsible for organizing, communicating and planning work directives awarded by the Government which include development and validation of technical manuals for the Army FMTV program.

Responsible for delivering, on time and within budget, the total package of services and documents exceeding customer expectations.

Manage schedules and activities performed by subcontractors and internal personnel which include publishing, illustrating, troubleshooting and provisioning within the guidelines of MIL-STD.

Experienced in developing troubleshooting procedures, electrical schematics, IETM navigation, RPSTL development, reviewing and quoting Engineering Change Proposals.

E&E MANUFACTURING Plymouth, MI

Secondary Operations Supervisor September 2008 - November 2010

Increased level of responsibility to manage production activities in secondary operations which include welding, secondary inspection, tapping and assembly processes.

Responsible for leading continuous improvement efforts in safety, quality and efficiency

Provide direction and leadership toward the achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives to over 40 associates.

Lead problem solving activities for production efficiency opportunities and other issues concerning safety and quality.

FAURECIA AUTOMOTIVE – SEATING DIVISION Shelby, MI

Manufacturing Supervisor September 2007 - February 2008

Managed production activities on a foam seat and head rest line to over 15 employees.

Responsible for safety, quality, delivery, cost and man power goals in a World Class Manufacturing environment.

Certificates and Other Information

Michigan Manufacturing Technical Center Certifications in “How to Supervise People” and “Problem Solving Tools”, Oakland University Certificate in “Lean Manufacturing” and E&E Manufacturing internal training in “E&E Layered Process Audit” and “E&E Welding Certification”. Continuous Improvement facilitator at Oshkosh Corporation.

Technical experience in schematics, diagrams, hydraulic applications, pneumatic applications, sensor applications, servo motors, mechanical systems, troubleshooting, technical manuals and PLC logic applications in tapping, assembly equipment, vehicles and welding cells.

Knowledge of welding theory including robotic and resistance applications, electrical theory, schematics, tapping theory and applying knowledge towards problem solving and root cause analysis.

Basic knowledge in MATLAB, VB.NET, Allen Bradley hardware and PLC programming mainly using RSLogic500 and MitsubishiFX

Polish (fluent), Spanish (3 years experience)

Hard-working, self-starting, team player, resourceful, flexible, open-minded, creative, enthusiastic, hands on with strong research and problem solving skills.

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