Project Manager Customer Service

CATHERINE L. VITELLO

* ****** ****** **** **** COAST FL 32164

716-***-**** ***********@*****.***

Summary

High energy, competitive professional with a history of building and motivating dynamic teams. Imaginative, innovate individual with proven management, recruiting, and new business development skills. Strong strategic-planning skills. Experience

Tetra Tech O ctober 2016 - Present

New Smyrna Beach, FL

Project Coordinator

Assist Project Manager in day to day duties

Analyze project requests from management to identify project goals and objectives Assign tasks and coordinate project work

Create and update project documentation

Use project management tools to monitor working hours, budge, plan, and payroll Audit reports and files to ensure accuracy

Capital Management Services March 2014 – August 2016

Buffalo, NY

Recovery Specialist

Knowledge of FDCPA standards and state laws

Utilized various skip tracing techniques and collection strategies to locate customers Made outbound and receive inbound calls consistently following the company’s collection call model and techniques

Negotiated payments while maintaining a manner which shows sensitivity, tact, and professionalism

Accurately documented all information pertaining to account Used basic business math to solve problems

Multi-tasked by speaking with customer while typing notes simultaneously Overcame objections and suggest money sources for debt payment Catholic Health D ecember 2000 – October 2013

Buffalo, NY

Supervisor/Director

Managed a team of approximately 60 healthcare professionals Provided education and training on new policies, procedures, and processes Provided job coaching to associates

Led recruiting initiative

Interviewed and hired new associates

Minimized associate turnover through appropriate selection, orientation, training and staff development

Served as a liaison between management, clinical staff, and residents Marine Midland Bank May 1990 – October 1997

Buffalo, NY

Project Manager

Developed, wrote, maintained and distributed communications related to bank procedures, forms and customer disclosures associated with bank programs Followed standard analysis techniques for data gathering and feasibility studies and recommended solutions

Assisted in evaluating and analyzing new and existing systems Conferred with various levels of users, vendors, and consultants as required to complete assigned project

Skills

Customer Service Centered

Recruiting and Interviewing

Team Leadership and Team Building

Problem Resolution

Confident Public Speaker

Active Listener

Education

American Intercontinental University

2006 B achelor Of Business Administration

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