Juan Jimenez

Woonsocket, RI ***** 401-***-**** (H) aczy3i@r.postjobfree.com

SUMMARY

An Experienced Technical Engineer able to work with a diverse staff (sales, technical support, design, and

programming) to be an Asset.

EXPERIENCE:

NEC Energy Solutions Westborough, MA

May 2016 April 2017

Field Service Engineer

Serve as customer facing technical resource and work in collaboration with engineers and other

senior staff as needed to provide effective end user support to resolve system performance issues.

Safely operate, plan and perform preventive maintenance, troubleshoots and repairs Energy

Storage systems at the customer sites.

Supported software, network configuration and control system installation and startup at

customer sites.

Performed Failure Analysis on Customer returns, or failed hardware from Field installations.

Updated software/firmware upgrades for Customer sites.

Documented all field and troubleshooting work maintaining accurate site records and

documenting issues in the appropriate systems.

Contribute to product support procedures, training, troubleshooting guides and other service

documentation

Educate customers and contractors on basic equipment operation, response, and maintenance.

Northern Tool and Equipment Austin, TX

May 2015 March 2016

Product Specialist

Assist customers on a daily basis to identify proper tools, or equipment for projects

Replenish product on shelves

Assign associates for item retrieval to replenish stock levels.

Operate forklift to retrieve larger items on rafters for customer purchasing, or replace stock levels.

Receives product in the store warehouse from the Companys distribution centers or directly from

vendors.

Complete required paperwork for incoming, or outgoing purchases.

Self-Employed

Feb 2013 April 2015

Took on Contract assignments, ie.. Computer repair, Video Security monitoring installation, Wireless

Home installation

Consulted on Projects for cabling/Hardware installations

Took initial coursework for continuing education

Worked part-time for Office Furniture installation

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Remained vigilant to attain new employment

Kidde- Fenwal Ashland, MA.

Apr. 2009 Jan. 2013

Title - Safety Industrial Explosion Protection Engineer

Provide application engineering support for installation trouble shooting of Industrial Explosion

Suppression Systems in various high value applications.

Read equipment drawings, electrical schematics, and mechanical installation mounting details.

Troubleshoot issues with wiring scheme, Hardware conflict, and Customer call-in for onsite support.

Provided training to Customers on the installation design and maintenance of the suppression systems

as required, to finalize system component locations and review installation requirements with

customer.

Traveled 95% National / International to customer sites, and/or installation contractor sites.

Advanced Wireless Solutions Austin, TX.

Feb. 2003 - Jan. 2009

Title Operations Manager

Wireless Hardware Equipment:

Managed and delegated incoming projects. Assigned timetable of start and completed dates

Managed employees projects assigned too..ieSLAs, projects or, technical support

Attended meetings with Clients of future projects. Fulfilled requests for, punchlists, Standard operating

procedures and Safety, ie..Personal Protection Equipment.

Managed distribution and configuration to clients from the Tower we distributed WISP service, P2P /

P2MP or in Network Applications. Such as bridging 2 or 3 buildings. For RV Parks and Motel/Hotel;

launch Hotspot Gateways which setup customers to login to receive service from the Internet Host

Maxtor/Seagate Corporation Austin, TX.

April 1998 Jan. 2003

Title - Field Applications Engineer II

Provide Technical Field engineering support to large OEM customers.

In constant communication with OEM Manufacturing Quality Engineers, to insure consistent product

quality performance. Resulted in high level of customer satisfaction, as well as reduced cost.

Created and maintained a complex database devoted to engineering failure analysis. Enabled the

prevention of future issues through root cause analysis; resulting in a dramatic cost savings to the

customer company and, reduced customer troubleshooting time.

Provide feedback loop to corporate for enhancements and corrective actions necessary to meet

Customers goal.

Skills:

Use of Hand tools, Multimeters

Experienced with MS Office and FrontPage Editor Applications.

Acceptable troubleshooting skills with electrical equipment, and auto-mechanical inclined.

Able to Climb Heights with Safety Equipment.

Knowledgeable of OSHA, NFPA and EIA/TIA, IEEE standards

Very experienced in reading Electrical Schematics (symbols and measurements)

Storage Device/Wireless Hardware Equipment Experience:

IDE/SCSI Equipment

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Flexstar IDE tester, Quantum EGR Tester, Disk Drive PC Driven Diagnostics capable of running both

basic ATA commands to disk drives as well as vendor unique Peripherals

Telecommunications Experience

Cable experience: Cat6, Cat5e, Cat5, Coax (58,59,rg6) AV 14,6, & 2 conductor, power( all gauges) Splicing

copper, Dressing and lacing data and voice into wire management then on to patch panels.

Create Cat5e/6 ends and LMR cables with R/Psma conn. Or R/P N-ends with the correct tools.

Usage of Testers: Wirescope, Fluke, Pentascanner, Wavetech, Light scanners

Wired/Wireless Hardware:

Able to configure General brands of Routers-Belkin, Telecom distributed(AT+T,Time Warner)

Motorola Canopy series. Bridgewave, Proxim, Senao/Wireless Interactive/ Trango / ValuePointe

802.xxa,b,g,n :900Mhz, 2.4Ghz, 5.8Ghz - 200mW, 400mW and 1W

EDUCATION

2015 New Horizons Computer Learning Center - Austin

Attending for Network+ and Security + Certifications (Estimated Grad date Jan/2016)

2000-2015 St. Edwards University - Austin

Attending for BBA (Estimated Graduation date 2018)

1996- 1998 Southwest Institute of Technology

Associates in Electronic Technology Associates of Occupational Studies

Maxtor Mike Cannon Global Quality Award for Customer Support Engineer

Awards:

2000 Dell/Maxtor Team

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