Customer Service Desktop Support

ANGELA BAIRD Millington, TN 901-***-**** **********@*****.***

IT SUPPORT SPECIALIST

Certified IT Support Specialist with pending Windows 7 and CCNA certifications. Experienced in desktop support, helpdesk, network cabling, user account management, troubleshooting software and networking issues and resolving IT issues in a warehouse environment. Excellent interpersonal skills and strong critical thinking skills.

IT- Install and troubleshoot Windows 7 operation systems

Install, maintain, and troubleshoot PC /Laptop hardware and software

Knowledge of TCP/IP networks, WINS, DNS, DHCP, Switches, Hubs, Routers

Install and troubleshoot printers and peripherals.

Office- Word, Excel, PowerPoint, Goldmine, QuickBooks, Access, IBM Notes, 10-key

EDUCATION CERTIFICATIONS

Certifications:

ITIL Foundation

Microsoft Certified Professional (MCP) (in progress)

Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician(in progress)

Microsoft Specialist: Windows 7, Configuring (in progress)

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7 (in progress)

Cisco CCNA (In Progress)

Education:

IT Training, Lab Four Professional Development Center - Memphis TN, 2017

High School Diploma, Sheffield High School Memphis TN

Competency:

COMPETENCY:

Networking

LAN/WAN Configuration

VPN Remote Access

Wireless Access

Network Connectivity

Troubleshooting Connectivity

Platform

Microsoft Server 2003/2008(R2)/2012

VM Ware

Hyper-V

Hardware

PC Troubleshooting

PC & Laptop Repair

Hardware Troubleshooting

Hardware Installation

Printer Troubleshooting

Printer Assembly and Disassembly

Printers: Dell Laser Jet /ink jet, HP Laser jet /Inkjet

Firewalls

Switches

Software

Windows XP/Vista/7

Active Directory

Software Installation

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

EMPLOYMENT HISTORY

ACCOUNTS RECEIVABLE SPECIALIST VERO BUSINESS CAPITAL MEMPHIS, TN 2016 - Present

Responsible for Customer service, account inspection and collection of freight-factored, business-to-business accounts.

Research account rate contracts for billing issues. Resolve unapplied cash.

DESKTOP SUPPORT PARAMOUNT UNIFORM MEMPHIS, TN 2004 -2016

Responsible for Installation and maintenance for all user desktop, laptop, printers, handhelds, and cell phones. Duties included adding PCs and users to the network. Software deployment.

Email set-up. Software and hardware troubleshooting. Virus removal.

Management of out-sourced IT team.

Other duties included, Direct Sales, New business development, Account Management, Customer Service, Order Processing, Quality Inspection

CREDIT / AR MANAGER LIGHT BULB DEPOT MEMPHIS, TN 1994 -2003

Responsibilities included leading a team of five accounts receivable specialist to plan collection strategies to maintain acceptable DSO for sixteen-store divisions in the United States.

Balancing cash receipts, posting payments, and working with attorney firms to update accounts turned over for suit.

Review credit applications and assessment of creditworthiness or potential customers.

Periodic credit reviews on existing accounts.

Monitor the credit granting and updating process for current in-store orders.

Contact this candidate