Commercial Application Leader

Bryan R. Butler

www.linkedin.com/in/bryanrbutler

*****.*.******@*****.*** 561-***-****

Commercial Applications Information Technology Leader

Highly accomplished, results-driven IT executive with proven record of success in directing development, database teams, Business Intelligence initiatives, computer infrastructures, multiple CRM deployments, building and supporting fixed income trade desk systems and calculators along with many other areas. Adept at building and managing effective teams, overseeing systems support, and implementing improvements. Experienced at separating development and production systems, resolving technical issues, and delivering superior system availability. Excellent problem-solving, presentation, and analysis skills. Proven technology solutions to support strategic business objectives:

Six Sigma Black Belt

CRM Leader

Program Management

Project Management

Technical Proficiencies

CRM (Salesforce.com, Siebel, Oracle CRM, Sugar CRM, Clientele)

Apttus CPQ & CLM

ServiceMax

Oracle Financials and Oracle HR

Information delivery: ETL (Informatica, SSIS). KPI dashboard delivery (Tableau, Wave, SSAS).

Data Management and Architecture: Microsoft SQL Server, Oracle, Sybase,

Experience

General Electric, Atlanta, GA 2011 - Present

Commercial Application Director

Managed the development and deployment of Sales and Service effectiveness tools across the GE Power organization. Managed business relationships across multiple businesses and nearly 5000 users. Leveraging Salesforce.com and its platform to build and deploy solutions to support Marketing campaigns, Opportunity Management, CPQ and CLM capability, as well as Field Service resource management using ServiceMax.

Deployed Apttus CPQ and CLM to support two week quote delivery time down to hours.

Deployed Salesforce to a new acquisition of 1000 employees across the entire suite and multiple countries.

Implemented Salesforce call center functionality to Europe based customer support team.

Peak2Peak Solutions, City, FL 2010 - 2011

BI/DW Consultant

Built call center and mortgage data warehouse, ETL, and analytics components using Microsoft products.

Oversaw Call Center data warehouse using SSIS, SSAS, SSRS for multiple telephony products including Avaya and Witness.

Created ETL processes to populate a single data repository for mortgage data using SSIS.

Began developing dashboard for the call center using Tableau and Performance Point.

Bryan R. Butler 561-***-**** Page Two

Levi Strauss, Dallas, TX 2010-2011

ITIL Consultant

Retail and Clothing manufacturer specializing in jeans wear. Responsible for project management and providing ITIL consulting during an ITSM implementation.

Configured CA Service Desk tool to support Incident, Request, Problem and Change Management processes.

Provided day to day guidance on the ITIL methodology.

Supported data analysis efforts using statistical tools to move through tollgates

Bayview Financial, Coral Gables, Florida 2008 – 2010

Director Data Technologies

Special Loan Servicing company one of a handful with a focus on defaulted debt. Directed the day to day efforts of 10 DBA’s, ETL developers, and Report developers. Managed external relationship with vendor which supported the Oracle Financials and HR environment.

Reduced disparate SQL Server environments from 44 servers down to 4 for $90K annual savings.

Converted from Business Objects to Microsoft Reporting Services to reduce annual expense from $250k to $40k.

Successfully brought in outside contract services to support Oracle Financials environment reducing support costs from $125k to $55k.

ADT Security Services, Boca Raton, Florida 2005 – 2008

Black Belt / Siebel Program Manager

Largest residential and commercial security servicing company with over 4 million customers nationwide and $4 billion in annual revenue. Managed several Black Belt projects with savings of over $1 million while supporting over 50 IT Greenbelt projects. Promoted to Program Manager for Siebel deployment for North American sales of more than 2000 sales people. Managed an operating budget of $5 million.

Successfully led a cross-functional team to deploy new sales process which brought new sales of more than $1 million and reduced backlog from 17 days to 8 days.

Developed sales based KPI's for the sales activation team to measure continued improvement of the team as it relates to newly introduced sales process.

Started Six Sigma awareness training and successfully trained over 150 IT staff.

GE Security, Boca Raton, FL 1999 – 2005

Sales / Customer Service Program Manager

Division of General Electric focused on manufacturing residential and commercial security equipment. Directed Siebel deployment for 200 global customer support center reps and 200 sales reps. Managed a multi-million dollar budget and a team of 8 offshore and 2 onshore resources.

Education

Bachelor of Science Degree in Computer Science

Barry University, Miami, FL

Certifications

Certified Six Sigma Black Belt

ITIL Foundation Certification

PMI Certification training - Florida International University

CMMI

Certified Sybase Database Administrator

Technical Skills

Salesforce.com. Apttus, ServiceMax, MS Office, SharePoint, Performance Point, Business Objects, Informatica, SSRS, SSIS, SSAS, SQL Server, Oracle, Oracle Financials, Siebel

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