Information Technology System Administrator

Ali Hassan Yousif Dadi

Bahrain +973-******** / +973-******** *********@*****.***

Management Profile: Information Technology

Knack to build technologically savvy workplaces and performance-driven companies

Snapshot: Qualified IT professional with over 8 years of experience in inspection, preventive maintenance, troubleshooting, issue resolution, testing, monitoring of servers and devices, fault management, preventive maintenance, back up planning, disaster recovery planning, system administration, critical path management and maintaining technical update across diverse organizations; exploring challenging managerial assignments with a professionally managed organization

Core Competencies…

IT Infrastructure Management ~ Data Center Operations ~ Troubleshooting & Issue Resolution ~ Client/ Vendor Interaction ~ Team Leadership

Leadership Strengths & Highlights

IT Management

Proven ability in defining/ implementing information technology strategy aligned to organizational business objectives; developing processes for maintenance and support of IT systems to enhance system uptime

Skilled in reducing business impact through effective resolution of critical technical issues as well as development, maintenance and testing of disaster recovery plans

Optimize resource utilization through introduction of new technology and implementation of various process improvement initiatives

Administrative Functions

Maintain updated documentation and manuals on setting up as well as maintenance of latest information technology procedures

Generate/ evaluate various status reports for the senior leadership team and other stakeholders to enable effective decision making

Conduct performance evaluation of team members and organize training sessions based on identified training needs

Professional Experience

Bahrain Bus Transport, Bahrain : System Administrator/ Data Center Administrator : 2015 till date

Key Profile: Involved in setting up, managing & maintaining systems hardware, software applications and other IT infrastructure. Render support related to web server maintenance as well as network systems engineering pertaining to various IT projects

Responsibilities:

Assist employees & end users for effectively resolving system related issues for maintaining seamless operations

Coordinate activities related to design/ deployment of auto-installation system for new Ubuntu and Win server 2013 servers

Define shell scripts related to automation of day to day activities related to maintaining back up status and optimizing disk utilization followed by updating status through email

Set up new hosting service to promote central management for Apache configuration, DNS records and Mail service

Involved in setting up, configuring & administering Apache, DNS, MYSQL, DHCP, VPN, Mail, Network services

Build Solaris & Linux, create user logins and administer system performance

Evaluate events and monitor network traffic for setting up adequate infrastructure

Assess user activities to ensure compliance to organizational IT policies & standards as well as optimizing utilization of IT infrastructure

Prepare documentation/ roadmaps describing complex operations to be referred by new/ junior team members based on business requirements

Interact with vendors for procuring software/ hardware/ peripherals and manage relevant licenses pertaining to day to day operations

Prepare/ present various status reports for the senior management and other stakeholders to enable effective decision making

WorleyParsons Oil and Gas, Bahrain, Saudi & Kuwait : Senior iM Administrator : 2010 - 2013

Key Profile: Appointed to interact with the global iM team in effective resolving service requests/ escalations received at iM in compliance to SLA parameters. Collaborated with global Service now project team for enhancing service now product and additional functionalities

Job Profile:

Involved in end to end management of iM activities to align information systems to business requirements

Managed infrastructure services in coordination with the global team

Collaborated with the business continuity business community in developing & maintaining updated Disaster Recovery plan & iM Location Risk Register

Drafted/ presented procedural & reference documents aligned to network and system design

Ensured compliance to organizational standards pertaining to day to day IT operations

Guided team members in configuring Engineering Design Systems, rendering Desk Side Support

Worked on Microsoft infrastructure encompassing Active Directory, email system etc

Maintained regular interaction with end users pertaining to service requests and feedback

Updated status related to service requests to iM Location Manager to enhance service quality rendered to end users

Groomed/ mentored to the iM support staff/ iM desk side support team in enhancing client satisfaction by rendering qualitative service delivery

Organized training sessions for team members for service now tool and other related aspects

Maintained updated location specific documents related to user support. Guided team members in updating global iM knowledge base

YQ Bahrain W.L.L., Bahrain : System Administrator (Linux/ Win Server 2003) : Apr 2007 – Jan 2008

Key Profile: Appointed to set up IT infrastructure for the organization encompassing hardware/software, storage, backup system and antivirus as well as setting up EVD (Electronic Voucher Distribution) Operation system

Responsibilities:

Guided team members in setting up state of the art technology POS terminals using GPRS technology

Collaborated with the management in identifying IT requirements of the company

Set up plans for managing data processing activities of the EVD through new or improved systems

Maintained updated knowledge of IT developments based on organizational business as well as operational requirements

Rendered support on user procedures to the operations department pertaining to setting up/ operating organizational IT systems

Evaluated user requests related to addition/ enhancement of data processing services

Assessed impacts and resources prior to authorizing implementation

Ensured cost effective usage of Office Information Technology (PCs & peripherals) by coordinating procurement activities across the organization

Designed periodic reporting system for managements including performance and analysis monitoring for sales and operations

Involved in end to end management of training requirements for organizing training sessions for end users

Earlier Assignment

Almada Technology, Bahrain : IT Infrastructure Supervisor : 2005 - 2007

Academics

Education

Diploma in IT

Professional Enhancement

MCP (Microsoft Certified Professional)

MCSA (Microsoft Certified System Administrator 2003)

MCSE (Microsoft Certified System Engineer 2003)

Microsoft Certified Professional

Microsoft Certified System Administrator

Microsoft Certified System Engineer NT4/ 2003

Microsoft Certified System Engineer + Security

Microsoft Certified System Administrator + Security

Microsoft Certified System Engineer + Messaging

Cisco Certified Network Association CCNA Wireless and Routing Switching.

Certified Wireless Network Administrator CWNP.

IT Forte

Installation:

Installing, configuring and troubleshooting Win (NT/9X/XP/2003 Server/2008 Server)

PXE Network Installations

Network Services:

Configuring TCP/IP network interfaces and routing

Configuring high available network interfaces: Linux Bonding, Solaris IPMP & Solaris Link Aggregation

Display NAT and Routing table

Configuring DHCP server to assign DHCP client options such as: Dynamic and Static IP address, subnet mask, default gateway, domain name, etc

Configuring FTP services for protected anonymous upload

Configuring Samba to share files and directories with other operating systems through network

Package & Patch Management:

Adding, removing and managing software as packages

Configuring yum to connect to a private repository

Protocols:

DNS, SMTP, POP3/IMAP, SNMP, IP, DNS, DHCP, TCP, UDP, NFS.

Languages:

Shell Programming (bash, csh)

Java, C# 2008, ASP.Net 2/3.5/4, C++, C, Pascal, Lisp and Prolog

Monitoring:

Performance monitoring and capacity planning

Checking current system state

Installing OS Watcher, Remote Diagnostic Agent [RDA]

Monitoring and Event Logging

Monitoring network traffic using: netstat, nmap, tcpdump & wire shark

SCOM

Databases:

Oracle 10G; MySQL

Web Services:

Installing and Configuring Apache web server.

Configuring Apache encrypted web server using CA or Self-Signed certificates.

Securing access to website documents.

Configuring the Squid Proxy & Reverse Proxy server.

Mail Services:

Configuring Mail Transfer Agent such as: Send mail, Exam & Postfix.

Installing & setting up Dovecot POP3, IMAP server, Squirrel Mail Webmail, Mail User Agent such as: Evolution, Thunderbird

Storage Backup/Recovery and Troubleshooting:

Rescue Environment, Commvault, DPM and Acronis system

Documentation:

Standard operating procedures, test plans and best practices for the processes

Creating/ maintaining documentation, schematics and reports

Office System:

Microsoft Office 2010 Excel, Word, PowerPoint, Outlook, Project & Visio

Date of Birth: 18th September 1987 ~ Languages Known: English, Hindi and Arabic ~ Nationality: Bahraini

Passport Details: 2012535 valid till 2021 ~ References: Available on Request

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