Sr. Recruitment Officer / Talent Acquisition Specialist
Resume:
Mohammed Faisal Tanveer
Talent Acquisition Officer
*************@*****.***
Saudi Arabia, Jubail
www.linkedin.com/in/mfaisal5
Objectives
Accomplished and certified Recruiter with a versatile background in client relations, employee development, talent development, and providing training in various business modules. Proficiency in meeting set deadlines and the ability to perform exceptionally well under adversity. Possess highly effective leadership, execution, communication, and relationship skills with a demonstrated ability to analyze and solve complex issues. Specialties: Recruiting, Candidate Sourcing, Talent Acquisition, Applicant tracking systems, Career Services, Career Counseling, Business Development, Voice and Accent Training
(Grammar/Pronunciation/ Phonetics), Process Training, Personality Development, Behavioral Training, Soft Skills Training, Sales Training, Training Content/Material Development, & Call Center Operations Management. I help companies to acquire talent which matches their requirement and even young students to boost their caliber to find what’s good for them and what is required to reach their goal in life. My experience and my hard work has bought me to a level where i am of help in recruiting right candidates to the company and be a proper career guider for candidates. My search my communication and my management services helps the clients to pick the candidates. And if you need any career guidance or any kind of help in terms of what you want to do in future, talk to me. If i can’t be of service, then i will help you find others who meet your requirements. After all creating and fostering relationships, and giving back is a cornerstone of conducting business today. Education
Manav Bharti University
Resume:
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Bachelor’s
I was good at sports and was leading my college at District Level in Cricket.
I am a good Singer and participated at District level and got the 1st Prize
I was known for my hardworking nature when it comes to Team Building, Conducting Seminars and Team Management.
Professional Experience
Talent Acquisition Officer Oct 27th, 2013 – Dec 6, 2016 Al Jehat Company, Dammam, Saudi Arabia
Responsible for recruitment of client Saudi Aramco.
Screening CV’s based on the requirement shared by the client and sourcing it to them in a given format and getting them ready for interview upon recommendation.
Responsible to represent Al Jehat in overseas recruitment held in India and in Saudi Arabia.
Work closely with the Gov group to work on Saudization.
Work with internal teams and hiring managers to assist with recruitment efforts.
Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles.)
Develop recruitment strategy. This includes job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc...
Identify and source appropriate talent for current open roles within the organization.
Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.
Counsel the candidate on corporate benefits, salary, and corporate environment.
Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data. Develop specialized or competitive intelligence and research in regards to talent development or retention.
Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
Develop college recruiting programs (Dammam University where I had a chance to represent my company and share future requirements with our company).
Participate in employment events, such as career fairs.
Use sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding. 3
Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.
Work with Administration Team to work collectively with Upgraded candidates.
Handled Background Investigation for our selected candidates.
Involved in the deployment of candidate to their work sites.
Work Collectively with the Mobilization Team to check on the status of selected candidates.
Obtain Relevant documents from selected candidates / agencies for VISA Processing and local transfers.
Coordinate with Department, Project Heads and conduct induction and orientation for newly joined Staff. Skills
Human Resource, Administration, Information Technology, Writing, Career Guidance and Team Management. Experience Continuation
Customer Service Representative Sept 11th 2009 to Oct 21st 2013 Sitel India Ltd. Hyderabad India.
Worked as a Technical Support Representative for an American Internet Service Provider Named Earthlink.
Gave Technical Support to customers providing them assistance in resolving internet issues.
Hard Core Troubleshooting over phone to fix the issues of customer’s and resolve their issues over calls.
Provided Technical Support in IT, System Issues, Email Issues, Network Issues and supported the customers on advising the security for their computers.
Helping customer’s in getting connected to the internet.
Providing assistance in fixing email issues, which involves sending and receiving emails, port errors and errors where the emails are bounced back.
Assisting customers in educating them about the security software’s.
Assisting and providing technical support to customers to get connected to the home network.
Assisted customer’s in resolving their billing queries.
Worked on Customer’s feedback in improving team’s quality.
Assisted quality team and worked collectively with them to increase the quality of calls and communication.
Assisted customer’s installing Norton on their computer’s. Resume:
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Upsell Norton security for their system and ensure to meet the quality and the KPI’s assigned. Skills
Technical Knowledge, Hardcore Troubleshooting, Networking, Email program’s including Mac Mail, Routers, Upselling and very important pure customer centric. Experience Continuation
Customer Service Representative Sept 22nd 2006 to May 31st, 2009 Beacon Global IT Services, Hyderabad India.
Worked as a Customer Service Support Representative for an American Tourism Company called Trend West
Inviting people to attend a 90 Minutes Presentation and get a free trip on a cruise with Family.
Explaining the customers about the presentation which is lasting for 90 minutes.
Providing information on Gifts which they are entitled to receive if they happen to win the draw.
Making the customers reservations and keeping the list ready and sharing it with people at help desk.
During my tenure with Beacon I was moved into many different projects.
I handled another project which is again dealing with Inviting people and giving them away a Family Trip to Sunterra Resorts.
Responsibilities are exactly similar to what I handled with Trend west.
I was then moved to a Customer Service Department (Sales) handling my favorite product called Rosetta Stone.
It’s a Language Learning Software which provides 31 International Languages where people can learn to read speak and write.
Attending calls and educating the customer’s about the software which was given in 2 ways i.e. online application and CD’s.
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Shipping the product to the customer address in USA and handling both customer service and technical problems faced by customers.
Skills
Customer Service, Knowledge on Products, Excel, Office and Communication Skills. Achievements
Appreciation Received by SITEL India Private Limited for providing the best service and receiving best customer feedbacks.
Received many customer appreciations for going out of the box and providing assistance in resolving their queries.
Received best agent certificate by the client EarthLink twice.
Best quality service Award by the client.
Certified Recruiter from NaukriGulf.
Computer Skills
Good at using Excel and making reports
Made presentations using PPT’s while working with SITEL India Ltd.
Excellent in using all email programs and troubleshooting to resolve if any problem.
Good at networking and router knowledge
Excellent in working with Mac Computers and the email program.
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