Project Manager / Business Analyst / Trainer / Facilitator

Ann-Marie W. Hoher

*** **** **** **. ** Box ***, Mill Neck, NY 11765 – 516-***-**** - ********@*****.*** Professional Summary

Versatile and creative professional with excellent client and project management skills. Broad experience in creating, delivering and maintaining technology, training, and performing arts solutions in challenging business and educational environments. Action-oriented and customer-focused with strong effective leadership and communication skills.

Core Qualifications

Project Management Business Process Re-Engineering

Marketing/Branding Business Analysis

Public Relations Relationship Building

Training/Development Social Media

Experience

ExecuTrain of Farmingdale

Consulting Microsoft Trainer

Farmingdale, NY

Create custom Microsoft classes for external customers .

Deliver classroom training in Microsoft Word, Excel, Power, Outlook and Access. Long Island Theatre Collective

Marketing and Social Media Manager (Seasonal)

Wantagh, NY

Create and implement social media strategies on Twitter, Facebook and Instagram.

Create email campaigns via mailchimp to promote fund-raising events and productions.

Setup and maintain online event sales on brownpapertickets.com

Create production programs.

Maintain website via squarespace.com

Take production photos.

Holy Trinity Diocesan High School

Director of Recruitment and Public Relations

Hicksville, NY

Managed all events and activities for the recruitment of new students. Organized and led scheduling of open house events, tours and personalized visits.

Co-chair of 50th Anniversary planning committee. o Planned major kick-off event: program design, catering needs, give aways,

“Memory Lane”/50 year museum setup. Leader of music ministry for Mass.

o Assisted with design of 50th anniversary commemorative book

Created and maintained recruitment metrics related to enrollment and placements aswell as industry (competitor) benchmark comparative annualized analysis.

Created and published all marketing materials, print and digital media.

Led, developed and implemented CORE Ambassador program: Interviewed, selected and trained students. Coached students on presentation skills at recruiting events inclusive of script writing and effective practices.

Managed Shadow program: selected and trained Shadow ambassadors, scheduled visits; assigned visiting students to Shadow ambassadors.

Created school marketing videos: filmed clips, wrote and recorded audio; selected photos, and ensured proper delivery through social media. Videos can be viewed on the Holy Trinity YouTube channel (holytrinitydhsny).

Responsible for and maintained school website and social media (Twitter, Instagram, Facebook and YouTube). Selected all photos, created all graphics, wrote all copy.

Wrote and published all press releases and bi-monthly eNewsletters.

Photographed school events for social media, marketing use and historical archives.

Canon USA

Process Technology Specialist

Hicksville, NY

Project-managed business process re-engineering, change management and IT system enhancement projects mainly in logistics and reverse logistics.

Researched, defined, planned and implemented business strategies using RFID for the Consumer Imaging Group.

Walt Disney Parks & Resorts

Inventory Control Manager/Business Analyst

Orlando, FL

Supported all software used at Disney Learning Centers (DLC); suggested and implemented changes to improve system performance. Required ability to quickly learn software and become the expert in order to support all requested changes.

Managed 3 DLC sites; mentored site staff in providing high quality guest service.

Assisted in physical re-design of DLC site for college program students.

Led cast member Computer Literacy effort by evaluating and installing third- party software, as well as developing and implementing a marketing program.

Identified areas for process improvement. Developed and implemented solutions working with all levels of business and technical staff. Led customer satisfaction survey project to determine what services should be improved/added to help all cast members.

Partnered with DLC Manager and other site managers with regards to decisions concerning daily operations, business results, marketing efforts and branding.

Planned major career fair showcasing all business units of WDW for all cast members.

Sportsline.com

Sr. Project Manager

Ft. Lauderdale, FL

Led the creation of a Project Management Office; defined the Roles and Responsibilities to support new development methodology. Included defining workflow, training needs and a performance appraisal system for PMO staff.

Managed major website development projects in the Sports/Media Industry, including NFL.com, NHL.com and PGATOUR.com.

Managed third-party partnerships requiring constant monitoring of contractual obligations and coordination of efforts.

IBM

Service Delivery Specialist/Consulting Project Manager Hartford, CT / Ft. Lauderdale, FL

Project-managed customer application development and implementation projects.

Conducted requirement gathering sessions.

Wrote technical/training documents and conducted end-user and technical support training sessions.

Marketed, developed and delivered an interactive voice response (IVR) application for the newspaper/yellow pages industry. Performed all product life cycle tasks including branding, marketing, business process consulting, project management, proposal development, requirements gathering, pricing, installation, training and technical support. Required in-depth knowledge and understanding of the newspaper/yellow pages advertising business and strategies.

Technical Skills:

Microsoft Office Suite Photoshop

Windows Movie Maker Adobe Acrobat

HTML

Education

Hartt School of Music, University of Hartford

Bachelor of Arts: Music Education

Hartford, CT

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