Customer Service Manager

Objective

My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. Ideally, I wish to have a focus in management for a growing organization preferably dealing in business.

Education

1997 Concordia University Portland, OR

Bachelor of Science/Business Management and Communications

Experience

2002 – 2017 Diversity Business Group LLC Portland, OR

Business Owner

Research start up requirements for potential small business owners regarding licenses, certificates, and any other mandated requirement for federal and state certification

Utilize computer tracking systems for accurate and complete records for income, expenses, and billing of customers

Generate various budget reports for monthly and annual tracking

Provide employees with guidance in handling difficult or complex problems or resolving complaints and disputes

1998 – 2000 State Farm Insurance Portland, OR

Claim Representative

Authorized to make payments of assigned claims within prescribed limits, with supervisory review and approval

Inspected damaged property and vehicles, and determined claims related damage

Estimated the cost of repair or replacement of damaged or stolen property and vehicles

Represented the company from a public relations standpoint and conducted oneself as a member of management results

1990 – 2000 H&R Block Los Angeles, CA/Portland, OR

Office Manager/Licensed Tax Preparer

Compiled data necessary for completing accurate annual income tax returns

Supervised office and customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Implemented corporate policies, procedures and service standards

Interpreted and communicated work procedures and company policies to staff

Certifications

2014 National Career Readiness Certificate, Silver Portland, OR

1990 – 1996 Licensed Tax Preparer, H&R Block Los Angeles, CA

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