Field Service Technician Engineer

PAUL HARBINSON

New Castle, PA ***** H: 724-***-**** **********@*****.***

More than 25 years as a knowledgeable and effective Field Technician with 5 years supervisory and management experience. Can work alone or in a group very effectively and has the ability to travel extensively when required. Customer Service

Communication (verbal)

Strong Work Ethic

Analytical Skills

Initiative

Process Improvement

Troubleshooting

Flexibility/Adaptability

Computer and technical literacy

Problem Solving

Project Management

Conflict Resolution

Employee Scheduling

Client Account Management

Field Service Manager, 02/2014 to 01/2017

AMC Healthcare – New York

Management and supervision of employees.

Operated as a Field Technician frequently when required. Installation of electronic hardware and software, sales, marketing, client and employee training, client relationships and retention, territory management, extensive travel, troubleshooting and clinical expertise. Responsible for creating technical work instructions and policies for my employees. Team evaluation, time management and payroll duties. Weekly conference calls with executive team and individual meetings with team members and counseling when required.

SharePoint, ADP and Expense watch experience.

Interviewed, hired and trained 15 new staff members around the US, including new agencies and hospital departments.

Spearheaded cross functional initiatives with different departments to maximize successful outcomes within our organization.

Customer Service Lead when the Patient Services Manager was unavailable. Training and real time monitoring of customer service employees on improvement goals on their technical aptitude when conversing with clients.

Strengthened companies position by leading a task force to different parts of the country for various projects. Senior Field Technician, 02/2012 to 01/2014

AMC Healthcare – New York

Supervisor of technicians in the NE region of the US. Installations and support of new and existing heart failure medical devices. Resolution of client escalations.

Employee problem resolution and troubleshooting.

Scheduling Field Technicians and time cards plus expenses. Hiring responsibilities and extensive traveling.

Field Service Technician II, 08/2005 to 02/2012

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

G-Tech Corporation, – Port Saint Lucie, FL

Installations, service calls and repair of electronic lottery equipment including VSAT satellite systems, RF antennas, and frame relay communications.

Software and hardware installation.

Cisco routers and Lan/Wan critical network infrastructure technologies (routing, switching,security, voice, wireless, data center.

Update software level repair, application reload, preventative maintenance,documentation, and planning installations and coordination with Sales Reps.

Troubleshoot communications problems.

Project Lead on ITVM machines installation assigned by Field Service Manager. Responsible for team inventory and also various projects. Satellite and AV Technician, 02/2000 to 08/2005

Self Employed Contractor – Port Saint Lucie, FL

Owned own business.

Sales, installing and servicing commercial satellite systems, surround sound audio. Responsible for generating new business and maintaining existing clients. Responsible for marketing and advertising to attract new clients. Scheduling, customer service, accounts receivable and accounts payable. Field Engineer, 10/1992 to 07/2000

British Sky Broadcasting – Scarborough United Kingdom Satellite installation and service with the United Kingdom's largest broadcasting network. Traveled extensively installing and repairing residential and commercial satellite systems. Serviced Satellite equipment down to component level. HND/C Electronics and Engineering: Electronics, 1985 Belfast College of Further Education - Belfast UK

GED: General Studies, 1982

De La Salle Secondary School - Belfast N Ireland - Belfast UK General Studies

EDUCATION

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