ANNETTE ISAACS

**** ***** ***** ******, *** VEGAS, NV 89147

C: 702-***-**** aczxoc@r.postjobfree.com

PROFESSIONAL SUMMARY

An employee with strong interpersonal skills, strong customer service skills, respectful and professional. Strong communicator and effectively proactive in resolving customer conflicts, concerns, opinions, and dissatisfaction. Ability to learn concepts quickly. Show leadership when necessary while simultaneously being a dedicated team player. Preparing for RHIT certification in January.

SKILLS

Medical terminology understanding Cooperative and Collaborative

Computer proficiency Team player/member

Type 45-50WPM Office Support (phone, faxing, filing)

Paperwork processing Attention to detail

Issue Resolution Works well under pressure

Strong written and verbal communication Pleasant demeanor

Strong client relations Customer service-oriented

EDUCATION

ASSOCIATE OF APPLIED SCIENCE Health Information Technology

Brightwood College

Las Vegas, NV 2016

GPA: 3.92

High Honors Academic Achievement

Coursework in ICD-10-CM/PCS, CPT, Electronic Health Records, Legal Issues, Diseases, Anatomy and

Physiology, Psychology, Health Data Supervision, Introduction to HIT, Health Data Management,

Software Applications

BACHELOR OF SCIENCE Elementary Education/Special Needs

Grand Canyon University

Phoenix, AZ 2018

GPA: 3.96

Dean List Academic Achievement Award

Coursework in Communication and Information Literacy, 21st-Century

Coursework in Communication and Information Literacy, 21st-Century Critical Thinking and

Problem Solving, Psychology in Everyday Life, Environmental Science, Instructional Technology, Cultural Diversity in the Classroom and Workplace, Government, 21st-Century Worldview

EXPERIENCE

CIOX/SOUTHERN HILLS HOSPITAL

Release of Information (ROI) Specialist Las Vegas, NV August 2016 – Current

Responds to medical information requests by assisting patient walk-ins, telephone and e-fax inquiries.

Ensures all charts copied and scanned are compliant, and accurate to current state, federal and HIPAA guideline.

Provides excellent customer service. Displays respect, and professionalism and am proactive with identifying and addressing all customer’s needs, concerns and problems.

UNITED AIRLINES

Customer Service Representative Las Vegas, NV June 1990 – August 2016 (Retired)

Evaluated all passenger's needs, prioritized flying status, and maintained the passenger flow.

Managed various general office duties such as answering multiple telephone lines, completing passenger's tickets, issued cash pouches and vouchers

CPR/First Aid certification. Attending OSHA training

Trained new employees, maintained E-ticket personnel and vendor relationship, proactive in resolving passenger’s conflicts.

WEST OAKLAND NAVAL YARD

Data Entry/Executive Secretary Oakland, CA April 1984 - June 1990

Managed various general office duties such as answering multiple telephone lines, completing travel itineraries for executive officers, enlisted personnel, created monthly government invoice statements to vendors and military installations.

Created transportation shipping data entry for Naval Yard entities. Trained data entry clerks

Composed and drafted all outgoing correspondence and reports for managers.

Oversaw inventory and office supply purchases.

BUDGET RENTAL CAR

Customer Service Agent/Supervisor Berkeley, CA February 1981 - March 1984

Scheduled rental appointments, transfer of rental cars to various locations and provided pick-up assistance to customers. pleasantly greeted all clients.

Precisely completed appropriate accident claims paperwork, rental documentation and entered all documentation into company system

Identified and resolved staffing issues, created shift schedules, vacation days and sick off days for station personnel.

PRACTICUM WORK EXPERIENCE

HIM Intern/Harmon Rehabilitation Medical Center Las Vegas, NV June 2016 – June 2016

• Performed chart reconciliation, assembly, and analysis. Including filing and ensuring unique medical record number is assigned properly to each patient’s chart. Coded 110 inpatient charts, 95% accuracy. Utilized Encoder

• Developed and implemented an archiving system for staffing personnel filed. Completed transaction slips for storage of records to Iron Mountain.

• Assisted the Infection Disease Officer, observing adherence to company protocol (hand washing, protective masks, gloves and gowns).

• Worked with Unit Coordinator, communicated Quest Diagnostic Laboratory results.

• Prepared necessary paperwork for Case Managers and Social Service Managers, through copying Face Sheets, H & P, Nurses notes, progress notes, Current Medication Reports, and Physical Therapy Assessments

CERTIFICATIONS AND ASSOCIATIONS

National Society of Collegiate Scholars 2014, Diversity Awareness - FEMA, 2016, Active Shooter - FEMA,

2016, Leadership and Influence - FEMA,2016, Public Information Officer Awareness - FEMA,

2016, Introduction to the Incident Command System for Healthcare/Hospitals (ICS 100) - FEMA, 2016

COMMUNITY SERVICE

• Mentor for disadvantaged children/teens

• Volunteer for Best Buddies Inc.

• Lead volunteer for political parties

• Head Volleyball Coach for Desert Breeze Community Center in as Vegas

Contact this candidate