Michael Ramirez

**** ********* **.

661-***-****

Bakersfield, CA

aczxo7@r.postjobfree.com

OBJECTIVE

To secure a challenging position with a diversified Organization that will utilize my technical, analytical and creative skills while enhancing my professional qualities. To provide quality Information Systems support.

QUALIFICATIONS SUMMARY

12 Years of computing experience

Helpdesk ticketing, Security, Remote Active Directory Management

support

Windows Client Configuration Cisco VoIP, Meraki, switch support

POS support and maintenance Documentation and Training with users

Proficient in MS Windows 7,8,10, MS Office Superb interpersonal, communication and

(Word, Excel, Access, PowerPoint) leadership skills

SYNOPSIS OF ACHIEVEMENTS

Project Manager for implementation of GE PACS

Project Manager for implementation of AMICAS PACS

Project Manager for implementation of SIEMENS RIS

PROFESSIONAL EXPERIENCE

Padre Hotel 03/2017-present

IT Technician

Windows desktop support

Printer and terminal support for POS system (Aloha)

Active Directory and email management

Southern California Orthopedic Institute (SCOI) 01/14 – 03/17

IT Helpdesk Support

Responsible for maintaining office (AD, Exchange, Backups) in Bakersfield and Van Nuys

Assisting local and remote staff with technical issues that included desktop, laptop, server software, VOIP, network

Nuance Dragon 11.0 Voice Dictation Integration and Support

GE PACS software upgrade

Upgrade hardware and OS on all computers in Bakersfield location ( XP - Win7)

EHR Support (SRS) for application and forms request from providers

Serves as the main POC for any outside vendors (hardware/software) and manage maintenance/repairs as required

Help Desk Tracking System (Track-It 9)

Michael Ramirez IT Support 04/11 – 11/13

Helpdesk IT Support

Contractual work with 3 clients within Bakersfield offices

Create project plan for software installations, upgrades, and vendor patches to operating systems

Support of Windows XP and MS Office

Setup of new employees/users and training on the use of programs needed per their supervisor

Experience with trouble shooting network printers

University Physicians Healthcare, Tucson, AZ 03/08 – 03-11

Applications Analyst II

Work with Director of Radiology, Supervisors, Radiologists, and all other customers to insure optimum functionality, availability, response items, and integrity of data, both on-line and archived, for a multi-site radiology RIS/PACS/Voice Dictation System.

Provide education and training for PACS system, for use of updates, and enhancements to radiology. Provide in-service presentations to inform radiology management and supervisors of those enhancements and their capabilities.

Indian Health Service (HIS) Teleradiology support service for over twenty hospitals and clinics

Perform analysis for report requests, enhancements, software/hardware upgrades, and conversions

ThinAir Health Data RIS for Teleradiology

Monitor interfaces with external systems

Teleradiology PACS RFP that included AMICAS, Philips, NovaRad, Fuji, AGFA.

Project Manager for Teleradiology AMICAS implementation

Powerscribe and Dragon Voice Dictation Integration

Complex Dicom problem resolution and documentation

Analysis of business plan for system upgrades or other IT related projects

Create project plan for system upgrades

SIEMENS RIS implementation for hospital including mammography

Mammography Letter implementation and support

AMICAS PACS Administrator Training (Daytona Beach, FL)

Train user on basic to complex use of PACS/RIS

Fuji Synapse PACS Administrator responsibilities

Knowledge of the supported IT application system architecture and the ability to maintain the integrity of the operating system environment

Perform software installations, upgrades, and vendor patches to operating systems and layered software packages that includes scheduling, testing, and coordination

Ensure workstation/server data by evaluating, implementing, and managing appropriate software and hardware solutions

System monitoring and data evaluation for growth statistics, space forecasts, disk space planning and management

Perform data backup and maintained tape libraries

HL7 Training through Corepoint Interface Engine

Developed HL7 Interfaces using Corepoint Interface Engine for Radiology, Laboratory, Cardiology to the hospital HIS system

Cardiology GE Echo PACS Implementation

Modality Work-Listing (MWL) for PACS and Cardiology modalities

Crystal Report Writing for Radiology and Laboratory

Delta Checks and calculations for Laboratory

Kronos Time Tracking

Sunquest Information Systems, Tucson, AZ 12/07 – 03/08

Copath Support Analyst

Misys Pathology application

HL7 MAM server integrating with supporting hospitals HIS

Build and support dictionaries for Pathology department at various hospitals

Project Manager for software updates/upgrades at supporting hospital sites

Crystal Report support

Copath Migration Upgrades

Sunquest Information Systems, Tucson, AZ 04/05 – 12/07

Software Distribution

Coordinate Installations of Sunquest applications with supporting hospital managers

Unix commands to perform Laboratory Installations

Created documentation for installations

Generate, submitted, and tracked regulatory and compliance documents to supporting hospital sites

Reviewed and installed hospital sites eligibility for ICD-9/CPT coding.

EDUCATION

University of Phoenix, Tucson, AZ

Master of Business Administration

University of Phoenix, Tucson, AZ

Bachelor of Science Information Technology

University of Arizona, Tucson, AZ

MIS

Bakersfield Community College, Bakersfield, CA

Associate of Arts

REFERENCES

Available upon request

Contact this candidate