IT systems support
Resume:
Michael Ramirez
Bakersfield, CA
*******@*****.***
OBJECTIVE
To secure a challenging position with a diversified Organization that will utilize my technical, analytical and creative skills while enhancing my professional qualities. To provide quality Information Systems support.
QUALIFICATIONS SUMMARY
12 Years of computing experience
Helpdesk ticketing, Security, Remote Active Directory Management
support
Windows Client Configuration Cisco VoIP, Meraki, switch support
POS support and maintenance Documentation and Training with users
Proficient in MS Windows 7,8,10, MS Office Superb interpersonal, communication and
(Word, Excel, Access, PowerPoint) leadership skills
SYNOPSIS OF ACHIEVEMENTS
Project Manager for implementation of GE PACS
Project Manager for implementation of AMICAS PACS
Project Manager for implementation of SIEMENS RIS
PROFESSIONAL EXPERIENCE
Padre Hotel 03/2017-present
IT Technician
Windows desktop support
Printer and terminal support for POS system (Aloha)
Active Directory and email management
Southern California Orthopedic Institute (SCOI) 01/14 – 03/17
IT Helpdesk Support
Responsible for maintaining office (AD, Exchange, Backups) in Bakersfield and Van Nuys
Assisting local and remote staff with technical issues that included desktop, laptop, server software, VOIP, network
Nuance Dragon 11.0 Voice Dictation Integration and Support
GE PACS software upgrade
Upgrade hardware and OS on all computers in Bakersfield location ( XP - Win7)
EHR Support (SRS) for application and forms request from providers
Serves as the main POC for any outside vendors (hardware/software) and manage maintenance/repairs as required
Help Desk Tracking System (Track-It 9)
Michael Ramirez IT Support 04/11 – 11/13
Helpdesk IT Support
Contractual work with 3 clients within Bakersfield offices
Create project plan for software installations, upgrades, and vendor patches to operating systems
Support of Windows XP and MS Office
Setup of new employees/users and training on the use of programs needed per their supervisor
Experience with trouble shooting network printers
University Physicians Healthcare, Tucson, AZ 03/08 – 03-11
Applications Analyst II
Work with Director of Radiology, Supervisors, Radiologists, and all other customers to insure optimum functionality, availability, response items, and integrity of data, both on-line and archived, for a multi-site radiology RIS/PACS/Voice Dictation System.
Provide education and training for PACS system, for use of updates, and enhancements to radiology. Provide in-service presentations to inform radiology management and supervisors of those enhancements and their capabilities.
Indian Health Service (HIS) Teleradiology support service for over twenty hospitals and clinics
Perform analysis for report requests, enhancements, software/hardware upgrades, and conversions
ThinAir Health Data RIS for Teleradiology
Monitor interfaces with external systems
Teleradiology PACS RFP that included AMICAS, Philips, NovaRad, Fuji, AGFA.
Project Manager for Teleradiology AMICAS implementation
Powerscribe and Dragon Voice Dictation Integration
Complex Dicom problem resolution and documentation
Analysis of business plan for system upgrades or other IT related projects
Create project plan for system upgrades
SIEMENS RIS implementation for hospital including mammography
Mammography Letter implementation and support
AMICAS PACS Administrator Training (Daytona Beach, FL)
Train user on basic to complex use of PACS/RIS
Fuji Synapse PACS Administrator responsibilities
Knowledge of the supported IT application system architecture and the ability to maintain the integrity of the operating system environment
Perform software installations, upgrades, and vendor patches to operating systems and layered software packages that includes scheduling, testing, and coordination
Ensure workstation/server data by evaluating, implementing, and managing appropriate software and hardware solutions
System monitoring and data evaluation for growth statistics, space forecasts, disk space planning and management
Perform data backup and maintained tape libraries
HL7 Training through Corepoint Interface Engine
Developed HL7 Interfaces using Corepoint Interface Engine for Radiology, Laboratory, Cardiology to the hospital HIS system
Cardiology GE Echo PACS Implementation
Modality Work-Listing (MWL) for PACS and Cardiology modalities
Crystal Report Writing for Radiology and Laboratory
Delta Checks and calculations for Laboratory
Kronos Time Tracking
Sunquest Information Systems, Tucson, AZ 12/07 – 03/08
Copath Support Analyst
Misys Pathology application
HL7 MAM server integrating with supporting hospitals HIS
Build and support dictionaries for Pathology department at various hospitals
Project Manager for software updates/upgrades at supporting hospital sites
Crystal Report support
Copath Migration Upgrades
Sunquest Information Systems, Tucson, AZ 04/05 – 12/07
Software Distribution
Coordinate Installations of Sunquest applications with supporting hospital managers
Unix commands to perform Laboratory Installations
Created documentation for installations
Generate, submitted, and tracked regulatory and compliance documents to supporting hospital sites
Reviewed and installed hospital sites eligibility for ICD-9/CPT coding.
EDUCATION
University of Phoenix, Tucson, AZ
Master of Business Administration
University of Phoenix, Tucson, AZ
Bachelor of Science Information Technology
University of Arizona, Tucson, AZ
MIS
Bakersfield Community College, Bakersfield, CA
Associate of Arts
REFERENCES
Available upon request
Contact this candidate