Technical Support Customer
Resume:
Richard Yares
Personal Details
Name Richard Yares
Address **** (Treetop) C3-10B Coronado St. Hulo, Mandaluyong Tel. 092*-***-****
E-Mail *********@**********.***
********@**************.***
Birth Date 09.12.1982 in San Juan, Philippinen
Professional Career
August 2015 – April 2017 Trainer for Web- and Office-based Utilities in Ginsheim-Gustavsburg
● Web-based Software
● MS-Office
● Open Office
March 2015 – July 2015 Webdesign Ginsheim-Gustavsburg
● Forth-Training and Self-Study
● Creation of Websites und Forums
● Forum- and Website-administration
December 2014 – März 2015 Shell Philippines
Finance Analyst
● Invoice Processing
October 2013 – November 2014 Merlin Information Systems Philippines Technical Customer Support
● German Speaking Technical Support
● Basic Technical Support (Microsoft and Apple products)
● Customer Support for Rosetta Stone
September 2011 – September
2013
Hubwoo - The Business Network
Analyst in eProcurement and eSourcing
● Technical Customer Support 1st + 2nd Level
● German Speaking Technical Support
● Data Analysis in SAP - SRM (B2B)
● Customer Support in eConnect & eContent (Cloud) October 2010 – March 2011 University of Applied Science Hip-Hop & Streetdance Teacher
Seite 2/2
July 2009 – April 2010 Market Condition Frankfurt am Main Freelancer
● Market Analysis
July 2004 – July 2009 HUMAX Digital
Student Temporary Job, later fulltime
● Technical Customer Support
Education
2016 – 2017 Frankfurt University of Applied Science Business Administration
2010 – 2011 Frankfurt University of Applied Science International Business Informatic Systems
2006 – 2009 German Gymnasium Frankfurt am Main
German Abitur
2004 – 2006 Secondary School Frankfurt am Main
Mittlere Reife Secondary (Highschool)
2002 – 2004 College of Werner von Siemens in Rüsselsheim Electrical Engineering
1994 – 1999 Erich Kästner Schule in Maintal
Hauptschulabschluss (Highschool)
1991 – 1994 Grundschule Villa Kunterbunt“ in Maintal Elementary School
Skills
Language German - fluent (1. native language)
English - fluent (2. native language)
Filipino - basic
Technical Skills Microsoft Office (Excel, Word, Powerpoint, Outlook) Windows XP, Vista, Win7, Windows 10
Linux (OpenSuSe, Ubuntu, Kubuntu)
Network Administration
Data Processing (SAP-SRM, basics)
Drivers License Germany - No
Philippines - Yes
International - No
Other Skills Teacher for Hip-Hop and Streetdance
Teacher for Martial Arts and Self-Defence based on Muay Thai and Boxing
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