PROFESSIONAL PROFILE

A visionary leader who is particularly strong in staff development; a

result-driven professional with outstanding track record of delivering

substantial revenue, productivity and quality improvements through well-

managed, on time projects; an effective communicator who enjoys

establishing and maintaining strong relationships with customers, employees

and partners, a passionate team player who has first-class analytical and

problem solving skills and can over achieve and outperform.

EXPERIENCE

Founder and CEO (Jan. 2015 - Present) Settlers' Services Canada

* Attracted and developed Chinese investments into Canadian real estate

market

* Established and maintained excellent relationship with investors,

provided consultation, information and assistance in financing; property

searching, purchasing, renovation, rental management and selling

* Built and trained a team of professionals to provide clients abroad with

one-stop shopping from property searching to completing a purchase or

sale of a property in Canada

* Lead the planning, project management and execution of required

renovation projects, managed contractor relationships, revenue and

budgets

* Looked after all aspects of marketing and sales operations

Enterprise Category Manager - Go-To-Market (Apr. 2013 - Jul. 2014) Rogers

Communications Inc.

* Established as the 'bridge' between sales and service channels and

marketing

* Completed weekly sales analysis, developed GTM monthly and quarterly

plans, conducted quarterly product and service training and program

launch webinars across all sales channels

* Lead cross functional meetings with all the channel stakeholders to

deliver plans for communications, training, tools and merchandising

* Worked with vendors to organize and deliver onsite Product/Sales

Programs/Offers Road Shows across 18 call centers nationally.

* Designed and implemented incentive programs, focus groups, mystery

shopper programs and surveys to collect insights and improve sale result

* Identified metrics, tools and process improvements needs, worked with

Marketing partners to develop new offers and programs

* Develop project plans, deliverables, metrics and milestones. Implement

process disciplines and management systems necessary to achieve desired

results

Achievement Highlights:

* Successfully designed and launched SHM Cable Bundles across all sales

channels.

* Successfully organized 2 road shows with over 10,000 participants.

Manager, Sales Support, Consumer Tool & Process Development (Jan. 2012

-Mar. 2013) Rogers Communications Inc.

* Liaised with relevant sales tool & process team experts to analyze and

deliver the needs of each cross functional area within the company.

Managed all tool & process requirement intake.

* Identified gaps / opportunities, recommended, designed, documented, and

implemented solutions for process and application improvement.

* Communicated results and progress to stake-holders at all levels

* Managed project plans to take initiatives from concept to execution

Achievement Highlights:

* OASYS 2.0 Development and Rollout for over 7000 users across all

channels.

* Implemented online Consumer Sales Requirement Intake process.

* Designed and created online project priority calculator.

Manager, Direct Sales Customer Experience (Jan. 2011 - Jan. 2012) Rogers

Communications Inc.

* Recommended and drove improvements throughout Rogers customer on-boarding

experience

* Helped defined performance metrics and benchmarks relating to wireless

and cable sales order quality and customer on-boarding

* Leveraged available industry best practices and benchmarks to develop and

test "best-in-class" process models

* Worked with cross functional stakeholders to implement customer

experience improvements

* Monitored initiatives, post implementation to ensure measures of success

are met

Achievement Highlights:

* Designed, developed and implemented Toronto Hot House Moves Concierge

Program.

* Winner of the annual Rogers CEO Customer First Award for outstanding

contribution.

* Planned and rolled out improved Lead Generation Program in multiple sales

channels.

Team Manager, Customer Service and Retention (May 2009 - Jan. 2011) Rogers

Communications Inc

Supervisor (Mar 2004 - May 2009) C.S.T. Consultants Inc. Customer Care

Department

Sales Manager (Mar. 2001 - Sep. 2003) RadioShack Canada, InterTan Inc.

Project Manager (Jan. 2000 - Jun. 2001) Software Development Department,

Com&Lan Tech. Co., Ltd. China

COMPUTER SKILLS

* Completed MCSE courses in 2001.

* OS system and Software: All MS OS systems; MS Office: Word, Excel,

Access, FrontPage, PowerPoint, Project, Visio, Publisher, Outlook and

Outlook Express; Adobe Photoshop; Adobe Illustrator; Macromedia Dream

weaver, Firework.

* Basic knowledge on Microsoft SQL Server and Web design with java script

programming.

EDUCATION

Bachelor of Medicine - Heilongjiang University of Traditional Chinese

Medicine

OTHER CERTIFICATIONS

Business Management for Non-Financial Managers - Seneca College

FKA Instructional Facilitation Techniques

6-sigma Black Belt (in Progress)

REFERRENCES

Available upon request

Contact this candidate